10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 23,106 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2015 Subaru Outback. The contact stated while driving at 20 mph, the brakes would not engage as the brake pedal was depressed. As a result, the vehicle rear-ended a parked vehicle on the side of the road. The air bags failed to deploy. A police report was not filed. Three of the passengers in the vehicle sustained head and neck injuries that required medical treatment. The vehicle was drivable and was taken to a local dealer where it has been for 5 months. The vehicle was diagnosed with nothing needing to be replaced. The manufacturer had been informed of the failure and referred the contact to the dealer to have the engineers look at the vehicle. The failure mileage was 56,000.
- La CaƱAda Flintridge, CA, USA
WE BUILT AND BOUGHT A BRAND NEW 2015 SUBARU OUTBACK AND WE HAVE EXPERIENCED: - A CONSTANT SUDDEN LOSS OF EYESIGHT SYSTEM WHILE CRUISING OR SOMETIMES JUST DRIVING WITH NO CRUISE CONTROL ON. -GAS RELEASE LEVER FREEZES UP AND WE HAVE TO FORCEFULLY USE A FLAT SCREWDRIVER TO UNLOCK THE GAS LID DOOR. -PRE COLLISION WARNING BRAKE SYSTEM DOES NOT RESPOND PROPERLY: WE GOT SO MANY CLOSE CALLS. - ON MARCH, 2020 ; THE STABILITY CONTROL SYSTEM WAS NOT WORKING PROPERLY ON SNOWY/ICY CONDITIONS : THE CAR SLED OFF AND ALMOST HIT A GUARD RAIL, SOON AFTER THAT ; THE STEERING WHEEL GOT TOO LOOSE /WOBBLY AND HAD A BIG GAP WHILE STEERING( ALMOST NO CONTROL OVER OUR CAR. WE BROUGHT IT TO THE DEALERSHIP RIGHT AWAY AND THE RECALIBRATED, BALANCED AND ALIGNED THE CAR FOR CORRECTIONS. -LAST WEDNESDAY, ON APRIL,14,2021: MY WIFE WAS DRIVING ONE BLOCK AWAY FROM HOME, AT THE TRAFFIC LIGHT INTERSECTION, WHILE THE TRAFFIC LIGHT WAS GREEN AND SHE WAS TRYING TO MAKE A RIGHT TURN TO GO HOME; HER STEERING WHEEL GOT FROZEN ON HER WHEN SHE WAS TURNING AND BY THE TIME SHE TRIED TO FIGURE OUT HOW TO REACT AND CONTROL THE CAR, HER CAR ALREADY CRASHED INTO THE PICK UP TRUCK THAT WAS WAITING ON THE OTHER SIDE OF THE INTERSECTION WAITING FOR THE LIGHT TO CHANGE INTO GREEN. THE WHOLE FRONT OF OUR SUBARU WAS CRASHED BUT NO PRE COLLISION BRAKES, AIR BAGS WERE DEPLOYED AT ALL.LUCKILY, NOBODY GOT HURT ON BOTH SIDES. THE FIREFIGHTERS, THE SHERIFF, THE TROOPER AND THE TOW TRUCK DRIVER WHO USED TO BE A COP WERE ALL FLABBERGASTED OF WHAT THEY SAW. WE CALLED SUBARU OF AMERICA AND OPENED A CASE, MY CAR IS SCHEDULED FOR INSPECTION AT A SUBARU DEALERSHIP ON MAY 6TH, 2021.WILL SEE WHAT HAPPENS NEXT.THEY SEEM WILLING TO ADDRESS THE PROBLEM AND TAKE RESPONSIBILITY FOR THE DAMAGES. WE FOUND OUT THAT MOST OF THOSE ISSUES WERE ON RECALL BUT WE NEVER GOT A RECALL NOTIFICATION ABOUT THEM FROM SUBARU OF AMERICA AT ALL.THANK YOU Consumer stated dealer found nothing wrong with the car so consumer filed a complaint with federal trade commission and was given a case number [XXX].
- Big Sky, MT, USA
Unexpected acceleration after parking, jump curb into tree, causing $7,000 in damage. Air bags did not deploy, both myself and passenger hit knees on dash, even with our seat belts still on. Had other computer issues earlier that day, back up sensors didn't work while backing car right behind mine. Car has now been at Subaru for a month, waiting for engineers results after their inspection 2/14/2018
- West Dundee, IL, USA
The contact owned a 2015 Subaru Outback. While driving approximately 28 mph, the contact fell sleep and struck a guardrail head on. The front air bags did not deploy. A police report was filed and there were no injuries. The insurance company towed the vehicle to their lot and declared it destroyed. The vehicle was not taken to the dealer. The manufacturer was notified of the failure and provided case number: 1-286-495891121. The approximate failure mileage was 43,000.
- Hopatcong, NJ, USA
This concerns a 2015 Subaru Outback limited 6 cylinder. At approx 21,000 mi I was slowing to speed to park in a public parking space on a city street and the Outback sudden acceleration. The Outback hit a city metal post/sign, jumped the curb and collided with a building and damaging a store front with great force. The airbags did not deploy and the automatic collision prevention failed to work. Once before the car had an acceleration surge while driving a public city street at low speed but did not hit anything. Prior to the accident I've also experienced slight hesitation in acceleration when I first accelerate from a stationary position and probably unrelated, the gear shift often gets stuck in park and I have to use force the gear shift to reverse. Having trouble with turning neck from side to side and need to see doctor for evaluation so, not sure if this is considered injury?
- Friday Harbor, WA, USA
Takata recall
- Corrales, NM, USA
Takata recall when airbags deploy, they may spray metal debris toward vehicle occupants and may cause serious injury.
- Macungie, PA, USA
Plate gfn9291, Subaru re:(#:1-11519581273)
- Philadelphia, PA, USA
We took delivery of this vehicle on 1/2/2015. It is a 2.5 limited model with eyesight, navigation and keyless ignition. On the day of delivery, the entire electrical system failed and the ignition did not work. The car was returned to the dealer who checked the battery and found nothing wrong. A few weeks later, the same problem occurred. After five minutes, the problem resolved itself. The car was again taken to the dealer who indicated that the problem had been fixed (loose wire/fuse). Today (2/16/2015), the electrical system partially failed. While the ignition worked and some warning lights illuminated (including the air bag warning light). The entire center panel of controls (radio, navigation, climate control, etc.) was disabled. We are concerned because the eyesight system controls braking, acceleration, etc. The air bag warning light illumination is also a concern. We have seen that other Subaru owners are reporting similar chronic issues with their new similarly configured vehicles.
- Portland, ME, USA
- West Fargo, ND, USA