June 2019 - windshield cracked without any apparent impact from anything, driving by myself. Replaced windshield, and within two weeks, the same thing happened - windshield cracked without any apparent impact from anything. Vehicle was moving in both instances. Occurred on highway driving. In both instances, crack started small and went horizontally across the middle of the windshield impairing my vision and causing a safety issue.

- Hudson, OH, USA

Driving to work on the highway and the windshield just popped and cracked. Little shards of glass flew onto the dashboard. Happened under the drivers side wiper.

- Hide-A-Way Hills, OH, USA

On 10/10/2019 we noticed a long crack in the windshield of this vehicle for no cause. We just got into the car and noticed. This is the third time this has happened since we bought our 2016 Subaru Outback in June 2016. The first two times (last one repaired in March 2019) the crack started at the bottom of the windshield as numerous people have reported. Insurance will not pay in New Mexico, so we have to keep replacing at over $300 a time. This is clearly a fault in the design or quality of the glass. We respectfully request that you investigate this for us and many of the owners of these vehicles. It is unacceptable to have to keep paying the full price for new windshields. Subaru needs to admit a fault in design and provide consumers with windshields at no cost - preferably design one that will not crack. This is the first vehicle in 35 years that has ever cracked. Thank you for investigating this issue.

- Albuquerque, NM, USA

Windshield cracked without any object impact. Crack started at the bottom passenger side. Same location as listed in a class action suit for 2015 and early model 2016 cars. Vehicle was in motion on city streets at about 35mph when I heard the noise. I did not notice the crack until later in the day, as it was very low on the windscreen and was not visible from the drivers position in the car. The crack has since spread across and up the windscreen. Subaru of America has denied my request for a repair and I will be doing so at my own expense later today.

- Dana Point, CA, USA

I received a small chip from a rock that then spread to about an 8 inch crack. It's been that way with no change for months. Then this morning we dropped to 26 degrees and when I turned on the defroster for the windshield the crack shot across the entire windshield. I hadn't even moved the car yet. I have been told by safelite that this windshield was faulty and Subaru should replace it under warranty but the Subaru here in missoula, mt is refusing to do so. I see that ca had the same issue and they sued Subaru. Do I have to do that too to get them to help me?

- Frenchtown, MT, USA

About a week a go I noticed a crack in the windshield on the passenger side. I can not attribute it to a rock our other road debris. Close inspection shows a very small chip directly under the wiper blade, which would protect the windshield from a rock etc. The crack extends vertically down under the plastic trim and up almost to the wiper blade sweep limit. This is the second windshield in my vehicle. In 2017 I thought I get hit by a rock. A large chip appeared on the drivers side and a crack immediately appeared. I paid for a repair by the dealer. It was not covered by warranty or insurance. I am now wondering if the first windshield was hit by a rock or not. Regardless, I cant believe I will be on third windshield in a vehicle I have not yet had to replace the brake pads.

- Atlanta, GA, USA

I've only recently learned of the spontaneous windshield cracking issue that is in litigation. This happened to me. I was stopped, waiting at a light near the intersection of Washington and the entrance to I-70 in denver. Suddenly, the windshield loudly popped and a large crack appeared on the passenger side which has since progressed in many different directions. I spoke to the dealership and they offered no assistance. I've not yet had it replaced as I'd learned of this lawsuit, but no definitive progress has been made, I'm reporting it here. I do not have a picture, but will update this post later, if possible.

- Longmont, CO, USA

A crack on the windshield suddenly appeared while driving on highway with no other vehicles around. The crack was 8" long and started near the bottom corner on the driver's side. After parking it overnight, the crack spread across half the windshield. When we had the windshield replaced, safelite could not find any evidence of a cause, no chips or evidence of a rock hitting it. Even with the extended "gold" warranty, Subaru would not cover the replacement.

- San Antonio, TX, USA

Car was stationary and had not been driven in several hours and the windshield cracked from the top center down about six inches across both the driver and passenger field of view. There was no previous damage, major or minor, from the point where the crack appeared to start from.

- Evans, GA, USA

Please forward this message onto whom it may concern at Subaru of America customer service. 2016 Outback 3.6R bulletin number: 12-192-15R; NHTSA id:10093903; revised: 11/19/15 update bulletin number: 12-192-15R; NHTSA id:10093903; revised: 03/06/17 issue: Spontaneous cracked windshield hello, I am the original owner of mentioned vehicle, 2016 Outback 3.6R equipped with the all-weather package and eyesight. On February 28, 2019 a small visible running crack one inch in length appeared just in front of the driver side front windshield. With inspection the crack actually started at the lower portion of the front windshield in the deicer/defroster area. Since then the cracks have increased daily in length and in number. One running crack has now spread across the entire lower half of the front windshield towards the passenger side. Another visible running crack one inch in length now heading in the opposite direction on the drivers side of front windshield. It too originates from the lower portion of the front windshield in the deicer/defroster area. Under very close photo inspection at the junctions of these merging cracks chipping is occurring causing additional spidering cracks. I did contact my Subaru dealership service department on March 5, 2019.a salesperson filled out and I signed an information form for reporting this issue to Subaru America. I was not offered and did not receive a copy. Have not heard back from them yet. This issue and repair mentioned in tsb id: 12-192-15R needs to be addressed as soon as possible. I have attached detailed photos and mc-10093903-2280.pdf document. This should expedite the replacement process.

- Township Of Washington, NJ, USA

Our windshield has had 3 chips/cracks in it since new. The first one was a chip that was repaired by safelight. The second was a crack/chip where the entire windshield was replaced by safelight. Both of these happened while the vehicle was on-highway. Both were in different spots, but were located on the drivers side. The third one was a large crack on the driver side we noticed yesterday (12/26/18) with no apparent chip associated. We're not sure if this happened while vehicle was moving or stationary. Dates for the initial cracks are estimates, but first one we estimate to be 8/2017. The second one where the windshield was replaced is estimated May 2018. We noticed others were having similar issues after doing a search 12/26/18. It also appears that Subaru had acknowledged there was a problem with some 2015 and 2016 models, but our vehicle VIN did not show up when doing a search.

- Kalamazoo, MI, USA

3 months after getting my Outback the windshield cracked at the base and went up and over. I replaced the windshield at a cost of $500. My windshield recently cracked again and when I take to them at the service counter they said it is not covered under warranty. I should not have to buy a windshield every year for a brand new car. For a car that is supposed to be 5+ star safety rated I should have an intact windshield. The cracks also appeared overnight. They were not there when I parked the car, but when I got in it the next morning. Also - no chipping or staring was found where the crack stared on the bottom of the windshield.

- Cincinnati, OH, USA

Spontaneous cracks on windshield and their extension during hot, sunny day. For the safety issue, it had to be replaced.

- Columbia, MO, USA

Driving on a 4 lane highway in a rural area at 7:30 in the morning, no other traffic around. I heard a sound like a small stick being broken. It got my attention and I wondered what in the world was that. About 10 miles later I noticed a crack coming up from the bottom of the windshield right in front of my face. It developed into 2 circle cracks in my viewing area. Dealer said it was a old chipped place or a new chip that causes it. Never notice a chip before or after I heard the snap.

- Kcmo, MO, USA

Windshield has cracked twice in 16 months. The 1st crack happened while driving on highway with no one around me- heard a pop and had an L shaped crack appeared on my windhield. The windshield was not struck by anything. After much negotiation with the dealer (the car was under warranty with about 10,000 miles), suburu replaced the windshield. The second crack appeared while stationary in my driveway after turning on the vehicle. I literally watched as an L shaped crack appeared on the windshield. I have not repaired that yet. I did not repair it because it will happen again in a few months. The crack has since spidered throughout the entire windshield. To date, I have received no notification from suburu. I am not looking forward to another fight with suburu.

- Western Springs, IL, USA

Windshield spontaneously cracked. I have dashcam footage showing before and after the formation of the crack. There was no impact of any object to cause the crack over any period of time.

- Riverside, CA, USA

Sudden 6" crack in windshield originating on the lower edge under the wipers. I had driven the car home for lunch and back to work at 1:15pm and the crack was not there. When I got off work at 4pm the crack was there. Drove car home and put it in the garage. The next morning at 7am the crack was approximately 12" long running at a diagonal towards the outer edge of the windshield.

- Jacksonville, IL, USA

On November 18 we were driving along interstate 10 when a crack appeared in the windshield. There is no evidence of a rock hitting although we can't say definitely whether it did or did not

- Surprise, AZ, USA

Driving on the highway early in the morning, no other cars around, heard a loud pop followed by a large upside down "L" crack coming from the bottom.

- Staten Island, NY, USA

I had difficulty several times removing the key from the ignition. The last time this happened, I was able to remove the key, but the car died. I called the dealer and they gave me the local towing company. Napleton Subaru kept the car for two days and could not find anything wrong with it. I have been afraid to drive the car on the highway, or go too far from home.

- Buffalo Grove, IL, USA