10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
2 / 0
Average Mileage:
19,601 miles

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« Read the previous 20 complaints

problem #32

Nov 012018

Outback

  • 40,000 miles
This is the fourth windshield to crack on us in an Outback. The first two windshields cracked in a 2015 Outback. Subaru had to buy back that car due to an improperly installed windshield that flooded the car. They gave us 2016 Outback in its place. Guess what, the 2016 Outback windshield has cracked twice. The first crack was several months after its purchase and occurred spontaneously while driving. The dealership claimed a pebble hit because they could see a chip. This is despite the fact that a pebble never touched the car. Over the next few days the crack spread across the windshield. Subaru replaced the windshield. Well, the new windshield has cracked again. They are also claiming it is due to a pebble and are refusing to replace it this time. They are claiming it is not in the location that their memo states is part of the extended window warranty. There are major issues with the windshields on the 2015 and 2016 Outbacks. Four cracked windshields from what they claim are "pebbles" is wrong. Especially when two of the cracks happened when the car wasn't even moving and was parked. Subaru knows there are problems and they only extended the windshield warranty if the crack is through the area of the base of the window. But they are well aware that the cracks are happening in other places and are refusing to rectify the situation. There are serious safety issues not being addressed. And the solution is to get the costumer to just continue to replace the windshields at their own cost.

- Philadelphia, PA, USA

problem #31

Mar 182019

Outback

  • 29,000 miles
With car stationary, engine off and car in park, keyed ignition will not turn to lock position or release key. This has happened repeatedly for two weeks, often more than once a day, from 3/10/2019 and continuing through yesterday, the last time the car was driven.

- Maplewood, NJ, USA

problem #30

Feb 282019

Outback

  • miles
February 28, 2019. Cracking front windshield at the de-icer / defroster area. This was not from roadway rock chipping. Vehicle was on driveway warming up and defrosting. After, now five days the crack has spread completely across the lower half of the front windshield.

- Closter, NJ, USA

problem #29

Dec 202016

Outback

  • 5,000 miles
I had an accident @ 5pm-entering a busy road from a driveway-hit the side door of a car racing lefttoright in front of me. My fault of course. I heard no beep warning from the so-called collision mitigation sysem (?), nor did I feel any braking. Subsequently I tested this feature in my driveway where I slowly drove the car forward toward my large garage, I would have hit the garage-no beep-no braking. Then, in a snow storm, I had to brake soasto not hit a large truck skidding in front of me. I missed hitting him by inches. Again, I heard no beep and felt no braking. Dealer tested this feature on my car by letting it go towards brushes in a carwash, I heard beep warning, but again felt no braking. Dealer said system is working properly. And so-I conclude that whenever I hear any kind of warning beeo, I should manually and quickly 'hit the brakes', no matter what. After all, I have to keep my eyes on the road for god's sake. I am not happy.

- Miillsboro, DE, USA

problem #28

Feb 012019

Outback

  • 54,000 miles
Key is stuck in ignition when car it turned off and will not come out. Driver has to slam the gear shift into park to get it to release multiple times. Seems to be a common problem based on internet research

- Greenville, SC, USA

problem #27

Nov 252018

Outback

  • miles
Key gets stuck in the ignition. Can't remove the key regardless of pushing, turning, putting parking break on, parking break off. Have been stuck with road side assistance four times this black Friday weekend. So wrong. Read several other complaints concerning this issue and steering wheel issues. Subaru should recall the 2016 Outback prez 2.5I and premium 2.5I. Duds for ignitions. Safety issue while traveling and safety issue if car can't be left unattended. Have to wait until Monday morning to see if I can get an appointment to get it fixed so I can make it home safely and get the key out of the ignition when I get there. Love scooby but this seriously stinks.

- Stephens City, VA, USA

problem #26

Nov 162018

Outback

  • 32,000 miles
Windshield. Windshield has spontaneously cracked on the passenger edge twice. Nov 2017 I was told the smallest pebbles caused the pin hole which made my windshield crack. November 2018 we experienced low 30 temps and when the temps raised back to 50S my windshield spontaneously cracked again. In the exact same spot. Once again dealership is claiming a small pebble has caused this damage. I can't buy that a pebble would hit the exact same spot and cause the windshield to crack the exact same way twice. I have been researching this issue and it seems to be a common problem among Outbacks of this year.

- Covington, LA, USA

problem #25

Jul 172018

Outback

  • 33,000 miles
Windshield cracked for no reason during warm summer day. I have seen other similar complaints on line. It is in the same left corner area and starts as a small circular indentation and grows within hours. Nothing hit or came into contact with windshield

- Loveland, CO, USA

problem #24

Oct 012018

Outback

  • 36,000 miles
There was a problem removing the key from the ignition. Took it to the dealer and they said there was a known problem with the shifter assembly.

- Loveland, CO, USA

problem #23

Jun 242018

Outback

  • 31,000 miles
I had a major issue with this vehicle on June 24. We were driving back from our family vacation when I was passing a semi truck on a two lane road the vehicle suddenly lost power to the wheels and would not accelerate. As I stepped on the gas the engine revved up but the vehicle was not accelerating. I thought it slipped out of gear. I put it in neutral then back into drive and still had the same problem. I put my flashers on to alert the truck that I was having issues. I pulled onto the shoulder and he passed me. I noticed the tachometer read between the 3 and 4 mark when I put my foot on the accelerator trying to speed up. However, the vehicle did not speed up at all. I was able to pull off the road onto a turnout area. The passenger in the front seat asked if any warning light came on. No lights of any sort came on. The temperature gauge was in the normal operating range. After the car stopped I turned off the ignition and opened my door and noticed flames coming from the bottom of the car. I immediately instructed the other three (3) passengers to immediately exit the car because of the flames. Luckily we were able to exit the vehicle and get a safe distance away to call 911 for assistance. Unfortunately the fire continued to burn and engulfed the car. Black smoke started to appear. The fire department showed up and extinguished the fire. We watched helplessly while our car and possessions went up in smoke. We contacted Subaru and filed a compliant. They took their time and eventually sent their qa team to inspect what was left of the vehicle. They finally sent us an email stating they could not find the root cause of the fire because the fire damage was too intense. We bought this vehicle new just two years prior and it only had about 30K miles and had all the factory recommended services at the dealership. The vehicle is under warranty.

- Cheney, WA, USA

problem #22

Jul 312018

Outback

  • 35,042 miles
I had experienced a shudder, pop, revving rpms of the vehicles before a sudden power loss at highway speed (65mph). I was unable to accelerate and had limited steering to get off the highway safely. The vehicle had stalled by the time I was on the side of the road. I was then unable to restart the vehicle after several attempts. A towing service was called to bring it to a local dealership. Within an hour time period the vehicle rapidly lost electrical power and hazard lights were no longer functional. This unfortunately was late at nighttime, making the visibility of the vehicle very minimal. The vehicle was evaluated at a local dealership and reported that there was a software problem with the charging systems of the car. The system was updated, but the dealership could not provide an explanation for the revving engine, shuddering, power loss and stalling that occurred prior to the inability to restart the vehicle on the side of the road.

- Beaverton, OR, USA

problem #21

Jul 032018

Outback

  • 55,000 miles
The keys become stuck in the ignition when attempting to park the car. Unable to remove. Also unable to turn off the car fully. Sometimes reparking multiple times helps.

- Roseville, CA, USA

problem #20

Jun 212018

Outback

  • miles
Radio freezes often, week ago dealer put new firmware but looks like it did not help. Another problem I have for about 10 days (since my last visit to Subaru service) my ignition key gets stuck and I can't take it out for good 15-20 seconds. After playing with it releases and I'm able to taki it out.

- Florence, KY, USA

problem #19

Jun 142018

Outback

  • 40,000 miles
Windshield cracked without reason.

- San Jose, CA, USA

problem #18

May 112018

Outback

  • 33,100 miles
The key keeps getting stuck in ignition when I park the car and try to take it off. I put the car in park and the key doesn't want to come out. This has happened to me several times. It's like the car doesn't realize that it's in park already. Not sure if the problem with the shifter assy. This poses a safety problem if one is at the wrong place at the wrong time and forced to leave key in ignition.

- Fresh Meadows, NY, USA

problem #17

Mar 282018

Outback

  • 0 miles
I have learned because my wifes car is also a 2016 Subaru that soy based materials have been used in wiring and hoses of my Outback creating a dangerous situation since rodents and squirrels are attracted to this product and will chew on them the manufacturer has not provided a replacement to the soy products so this is a long term safety concern that needs to be rectified. We have already incurred dangerous and costly damage to one Subaru and are concerned it will happen again to one or both of our cars.

- Maineville, OH, USA

problem #16

Feb 182018

Outback

  • 27,104 miles
Front windows keep giving trouble. I have gone to dealer several times for this issue without any long term resolution. Front passenger window and driver window rolls up and down several times when you try to close it. This occurs when the car is stationary as well as driving. This is very inconvenient in in-climate weather and can pose a safety issue.

- Fresh Meadows, NY, USA

problem #15

Nov 072017

Outback

  • 16,500 miles
Moon roof glass shattered without apparent cause, while driving on interstate highway at speed limit in good weather and in an area without traffic, overpasses, trees or other known hazards to glass. Thought at first that I was mysteriously hit by another vehicle from nowhere, based on the loud noise when the glass broke. Fortunately, I was not in heavy traffic, where I may have taken evasive action to avoid another apparent collision. Dealer said the needed repairs were not covered, so I had the work completed by a local glass shop for $325 (receipt in my files).

- Charleston, MO, USA

problem #14

Dec 042017

Outback

  • miles
I have had 3 cracked windshields since I purchased the vehicle in may of 2016.

- Houston, TX, USA

problem #13

Aug 142017

Outback

  • miles
Why is this site rejecting the VIN for this vehicle. VIN is 18 numbers and letters but safercar.gov just accepts only 17 numbers and letters so could you email with the answer and is the Outback on recall for takata airbags

- Oldsmar, FL, USA

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