8.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,000 miles

About These NHTSA Complaints:

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problem #5

Aug 212021

Outback

  • miles
Incident occurred on Interstate 25 Northbound at approximately mm 190. My speed was approximately 70 mph. Weather was dry and about 70 degrees. I was in the next to left lane in 4 lanes of traffic. The moonroof on my 2016 Subaru Outback exploded violently sending glass outward into traffic. I had never heard of this phenomena so when I saw black material from the top of my car going into traffic I thought it was pieces of my roof rack. I pulled over to the shoulder to examine my car and saw a massive hole in the moonroof. Knowing that if I continued shards of glass would continue to be expelled onto the interstate I pulled the remaining pieces of glass into the interior of the car. Not that it mattered, that's where they fell anyway when I opened the moonroof. The pieces of the moonroof fell into the slots for the seatbelts, rendering the drivers side inoperable. It was a miracle that no other car was seriously impacted and that I was able to get home safely. Subaru and any other car manufacturer that is involved with this problem needs to be held accountable for the damages and remedial repairs. This problem should be addressed by the NHTSA immediately.

- Colorado Springs, CO, USA

problem #4

Sep 152020

Outback

  • miles
My Outback lost AC/Heat and even after repair at an Outback dealership, it still goes out intermittently. My car battery seems to drain for no reason at all, without any consistency to the drainage of power either. I have it looked at, and the dealership said there isn-??t a cause and there isn-??t anything that can be done. Back rear door doesn-??t lock and unlock with the key fob designation; sets off the alarm when we don-??t pay attention to it. Hatch door only lifts about 14 inches upon designation. Has to be manually lifted the rest of the way. Has been fixed once at a dealership, but since returned to the aforementioned diagnosis.

- London, KY, USA

problem #3

Jul 152020

Outback

  • miles
Passenger side front seatbelt locked up and became non-functional, unable to be used. This left our passenger without a safe or legal way to ride in the vehicle with all other seats being used. The part was replaced by the dealer under warranty

- South Lyon, MI, USA

problem #2

Feb 132018

Outback

  • 20,000 miles
The center seatbelt in the back seat ( the one that comes down from the roof of the vehicle) has frayed and become torn three times in 20 months. The first repair was done Dec 21, 2016, second was Oct 27,2017 and the most recent was Feb 13,2018. The belt system has been reported as replaced all three times, but it keeps occurring in the same place and manner each time. I am continually told that this is from outside forces, but have investigated and don't believe this to be true at all, my children ride back there, toys and other objects are not brought into the vehicle and the booster that is occasionally used there has been ruled out by Subaru.. I was told that since 2013 14 belts have been replaced by they general parts manager in my district, and three of them have been my car. I have leased this with the intention to own, but now feel that if this has occurred 3 times in 20 months this car is not safe for my children. Subaru isn't being much help, I need answers so that I can guarantee my children are safely secured in this car.

- Marysville, WA, USA

problem #1

May 012017

Outback

  • miles
The contact owns a 2016 Subaru Outback. The contact stated that the dealer (performance Subaru, 1810 durham-chapel hill blvd, chapel hill, nc 27514, (919) 897-2146) was notified that the three rear seat belts failed to secure properly and unlatched intermittently. The dealer indicated that they had no specific remedy and advised the contact to call the manufacturer. The manufacturer was notified of the failure. The failure mileage was not available.

- Durham, NC, USA