10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 6,263 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The SRS Warning light triggered on 1/12/2022. I took my vehicle to Hendrick-??s Subaru in Hoover, Alabama on 1/13/2022. The service technician, using computer error codes, determined that the airbag control unit had failed. This repair will be approximately $1600 and I believe that my Outback should have been part of an airbag recall campaign WUX-09R. It was explained to me that the control module replacement will require the installation of a new passenger side airbag. This led me to investigate air bag issues on the NHTSA website.I feel that the scope of Recall Campaign WUX-09R should be expanded and I should not have to bear the cost of a known issue.
- Columbiana, AL, USA
Car was rear ended (driver side rear) at full speed, which then pushed us into a parking lot, specifically the corner with a cement piling with a light pole which collapsed, no airbags deployed.
- Fort Lauderdale, FL, USA
I hit a large deer on ih 10 at 75 mph. All airbags deployed safely but conpletely blocked my vision and prevented me from exiting the vehicle as the bags blocked door handles, window control switches and my seat belt release. Another motorist cut air bag strips and helped me to exit the car. Fortunately, no fire.
- Kerrville, TX, USA
My husband was driving on a public street at approximately 35 mph when another car ran a red light and drove out in front of him. He hit her broadside. He was transported to the hospital with a cracked sternum. The car was damaged so severely it was totaled by our insurance company. The air bag did not deploy, hence the cracked sternum from the seat belt. I believe the air bag should have deployed which would have lessened the impact against the seat belt. I have a police report, pictures of the car and hospital reports if they are needed.
- Tucson, AZ, USA
September 9th 2017, our Outback was involved in an accident on a mixed residential/commercial street intersection, when it was hit on the left front wheel, hard enough to spin the car so that the left rear corner made contact with the other vehicle. The impact resulted in serious injuries requiring hospitalization and weeks of recovery. The airbags & seatbelt pre-tensioners did not activate. After the collision, the "sos" button was pressed, but there was no response from starlink. Several days later the starlink concierge called to advise us that the lights were "on" and checking on our wellbeing. They were unaware that the vehicle had been in an accident several days prior, nor did they have any record that the "sos" button had been activated. The cause of the non-activation is still under investigation by our insurance and Subaru
- San Diego, CA, USA
Upon impact, in an accident that occurred on August 20, 2017 with my 2017 Subaru Outback, the airbags did not deploy. The auto body repair specialist examined the car, & the angle in which impact occurred and believes the airbags should have in fact, deployed. I also had the insurance adjuster from usaa look at the photographs from the accident. His professional opinion was also that the airbags should have deployed. The other vehicle involved had their airbags deploy. Any additional information or photos that are needed can be received by contacting jake at 706-258-2950 my claim number at usaa for this accident is 4790053-9 my claim adjuster is chris james at extension 44727
- Blue Ridge, GA, USA
Takata inflators I cannot find out if my air bags on my 2017 Subaru Outback are on the recall.I have not received a recall letter.can you please find out and let me know
- Lynchburg, VA, USA
Takata recall--checking if appropriate
- Amherst, MA, USA
On 8 June 2017 I had just pulled into a parking spot in front of a medical suite when my leased three month old 2017 Subaru Outback with 1,000 miles suddenly had an unintended acceleration episode jumping the curb and crashing into a brick wall and suite door after displacing a threshold column by two inches. The airbag did not deploy, the "eyesight" function did not stop the vehicle, the seat belt did not restrain me and my chest slammed into the steering wheel, my knees crashed into the dashboard. On 2 June, less than a week earlier, the car had done the same unintended acceleration while backing out of a parking spot, but nothing was hit at that time. After the initial ambulance er visit, plus two more, my physical injuries consisting of aches and pains, bruises, xrays, iv treatment for persistent headache after the accident, are insignificant compared to the mental and emotional damage. Not to mention the economic burden and frustrating situation this leaves me in. I contacted the dealership and sent in pictures of the vehicles and damaged building. They in turn referred my complaint to Subaru of America who was very diligent in performing an investigation and keeping me updated with the procedure. However, almost two months after the accident, Subaru of America claims their results indicate "misapplication of throttle and break" clearly putting the blame on me, without mentioning anything about the first incident, and the lack of response of the safety features of the vehicle during the accident. There are at least 34 reports of similar accidents due to unintended acceleration of Outback vehicles, and at least 70 related to the Subaru forester on carproblemzoo.com since 2000. I now find myself with a beautiful brand new vehicle that I will pay the lease for, but don't feel comfortable driving out of fear that the unintended acceleration will reoccur.
- Gainesville, VA, USA
The contact owns a 2017 Subaru Outback. While driving 55 mph, the contact's vehicle crashed into another vehicle. The air bags failed to deploy. There were no injuries and a police report was filed. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure. The failure mileage was 3,360.
- Oak View, CA, USA
Faulty occupant detection system. Turns off airbag with passenger. Turns on airbag and seatbelt chime with no passenger/weight. Intermittent. Brand new car with 700 miles and brought in 3 times to Subaru santa monica. Service center unable to replicate problem, but I sent them videos.
- Los Angeles, CA, USA
- Tallahassee, FL, USA