10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 16,728 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windshield just cracks driving 64mph for no apparent reason. Just spider cracked.
- Hawaiian Gardens, CA, USA
Windshield cracked while in motion, affected visibility so I had it replaced.
- Katy, TX, USA
I received a single minute hit from an 18-wheeler while driving on a freeway and now that grown within a month to covering the whole windshield like an art drawing my fear is driver assist camera may be affected putting others and me in accident danger
- Mission, TX, USA
Around January this year my windshield cracked as soon as I got out from the garage(64 dregrees) to the driveway(39 degrees). I went to the local dealer and the service advisor run a ball around the glass crack and suddenly stopped and forcefully pushed against the pen against the glass and said that was an impact. I looked at the area of the glass impact but all I saw was the dent that the pen left. The dealer refused to replace the glass due to an impact and referred to my auto insurance. I put a claim and paid my $500 deductible to replace the windshield. In retrospective I knew it was no impact and when I took the car to the dealer they did not have the intention on helping me.
- Sterling, VA, USA
We're on our 3rd windshield. The windshields cracked for no reason. The car was parked in our driveway
- Thornton, CO, USA
The windshield on my Subaru Outback limited 2018 that I just bought on June 15, 2018 suddenly cracked while driving home on interstate 80 from omaha, ne to atlantic, ia with my mom on November 10, 2018. The crack started on the bottom half of the passenger's side and continued straight upward until it reached about half the length of the windshield. I contacted Subaru and it said the windshield was not covered in the policy so I had to pay for it myself or have my car insurance pay. I ended up getting the windshield replaced by deter motors in atlantic ia on November 23, 2018. Then on August 25, 2019 while driving to des moines, ia on interstate 80 with my then fiancee, mom, and sister, the windshield suddenly cracked again for no apparent reason. This crack started at the bottom of the windshield on the bottom and continued upward about 7 inches at first. The crack has since grown in size and length. I contacted Subaru again and was giving the same answer in that they don't cover windshields. I have yet to be fixed as I was quite frustrated with two cracked windshields in less than one year. I started to look online to see if other Subaru owners were having similar issues and found that yes, many are also experiencing cracked windshields for no apparent and/or obvious reasons. I do want to get the windshield replaced but am worried that it'll just crack again. I do have record of the first windshield replacement from deter motors. I also have pictures of the 2nd crack and will be more than happy to provide them.
- Atlantic, IA, USA
Windshield cracked for no reason known - I my vehicle was parked in the garage upon getting into my vehicle to folllowing morning I noticed a crack that grow significantly within a day had to have it replaced a few months after purchasing fuel capacity does not register correctly - I did have the recall done but it still does not work properly
- Gardnerville, NV, USA
My windshield has cracked twice since last year when I bought it new.
- Appleton, WI, USA
Front windshield cracked by itself while being stationary in a near-empty parking lot (only two cars in the parking lot including mine). Happened on Oct 10, 2019 between 10-11:30am. Parked the car in the lot and went inside building for 90 minutes. When I came out I noticed a large crack in the front windshield originating at the deicer area in front of the passenger side. The crack pattern seems similar to the 2015/2016 Outback/legacy cracked windshield issue (Subaru bulletin #12-192-15R). Other Subaru Outback owners have reported similar issues for recent Outback year models based on google search of Subaru forums. Told Subaru dealer about the issue and they said it was not covered under warranty. They asked me to replace windshield using auto-insurance glass coverage. I have replaced the windshield using my insurance and also paid (via insurance claim) for eyesight calibration as required by Subaru.
- New Brighton, MN, USA
Crack developed on windshield suddenly and without impact of anything.
- Council Bluffs, IA, USA
Windshield spontaneously cracked. Was not hot by any object. Subaru Outback 2018. Crack initiated below drivers side windshield wiper.
- Kansas City, MO, USA
Car developed a crack on windshield overnight while parked in an indoor parking garage. A few days later crack grew in size again while parked in a different indoor parking garage. Car has ~33,000 miles and was not hit by any road debris.
- Medford, MA, USA
I purchased the vehicle on 6/21/19. On 7/1/19 a small starburst crack appeared on passenger side of windshield. I first noticed this while drive on highway. Within 2 days, the crack had spread across 3/4 of the entire windshield. (there was no apparent impact from any object). The windshield was totally replaced and recalibrated on 7/15/19. On 8/30/19 the same thing occurred. A small starburst appeared on the drivers side of windshield, which soon spread across the drivers view. I noticed the crack when the car was stationary in the garage. I am awaiting service from safelite now. Subaru says it is not responsible. However, there are multiple complaints regarding this exact issue...windshield cracks without any object impacting it! I cannot be replacing my windshield every couple of weeks.
- Aberdeen, NC, USA
Car was in motion and a loud pop in the windshield area was heard. After arriving home there is a crack in the windshield by the wiper blades that has extended about 6inches up. There did not appear to be rock or foreign object that hit the windshield. There seems to be a lot of issues with Subaru windshields from what I keep reading.
- Alpharetta, GA, USA
While driving on the highway 8/10/19 a very small stone hit the windshield in the lower left corner. Within 10 minutes a large crack had formed from the extreme left edge to the middle of the driver vision section of the windshield. By the next morning the crack had extended to the middle of the windshield. There was a very small chipped area where the stone hit, barely visible. I even had zurichshield glass protection applied to protect the windshield, which was useless. About 21,200 miles on the car. I previously had a Honda Pilot that would have pits, even a crater from stones, but never a crack. I've owned many cars and have never had a crack until now. Very disappointed a small pellet hitting the windshield resulted in a crack that was so big that I had to entirely replace the windshield. My car is only 1 year old, and a small stone cost me over $500, plus the cost of a protectant program that failed as well. Dealer (williams Subaru) said it was an auto insurance issue, not covered under warranty, or under the zurichshield (fixes up to 6 inch crack- mine never quit growing), they wouldn't do anything. I'm checking into getting a refund on the zurichshield policy...
- Okemos, MI, USA
Windshield was cracked while driving. There was no impact on the windshield when this happened. There was a pop and a crack appeared at the bottom on the driver side, the crack has ever since grown across and now reached the passenger side.
- Los Angeles, CA, USA
Windshield cracks for no apparent reason on a new Subaru. Driving down the freeway, while it was hot outside. No rocks just a crack starting under the wiper blade.
- Austin, TX, USA
Windshield developed a crack driver side bottom corner, with no chip or reason for the crack
- Gloucester, VA, USA
A large crack, like the shape of a question mark, spontaneously appeared in my windshield. The crack starts below the windshield wiper, up about 7 inches and curves back down. Car was moved out of our garage and parked in driveway when the crack appeared!!!!!
- Corona, CA, USA
- Fort Collins, CO, USA