7.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,239 miles

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« Read the previous 20 complaints

problem #61

Dec 222019

Outback

  • miles
A spontaneous crack appeared on 2019 Subaru Outback. What started out as a spell crack, about 4 inches long, has now progressed to almost 12 inches in a day.

- Westampton, NJ, USA

problem #60

Dec 152019

Outback

  • 6,000 miles
I have owned my Outback for 6 months. In that time I have had my windshield crack 2 times with no apparent damage. The first time was 2 weeks after ownership, driving down the highway, not impact from anything and it just cracked. Second was tonight, driving home I heard what sounded like a large drip, next thing I know my windshield is cracked on the bottom near the defroster. I looked along the crack and their is no chip or evidence of impact.

- West Jordan, UT, USA

problem #59

Dec 022019

Outback

  • 12,000 miles
We sustained a cracked windshield from a small stone impact while traveling at 60mph on a multi-lane highway. The road and weather conditions were good, with no obvious debris on road, and only passenger cars in front and next to us suggesting stone may have come from another cars tire tread. The impact left a small (~1mm) crater on passenger side about mid-way up and ~2 inches from edge, but generated a curved crack nearly a foot in length (and still expanding) and reaching all the way to the edge of windshield. I owned a 2007 suburu for over ten years prior to this vehicle and sustained many minor gravel impacts especially post-winter storm and never sustained damage requiring windshield replacement. Likewise with over 40-years experience with numerous cars I have never seen a windshield fail given impact by small stone. This is clearly a defective component and presents significant safety issue. The cost for replacement is high because sensors require original equipment from suburu and chance of subsequent failure is also high given replacement would likely also be defective.

- Lansing, NC, USA

problem #58

Dec 022019

Outback

  • 1,700 miles
Vehicle had two spontaneous cracks within the first 1700 miles of use.

- Antioch, CA, USA

problem #57

Oct 302019

Outback

  • 9,000 miles
Less than 5 months old and the windshield randomly starting cracking on passenger side under viper. I have not known anything to hit the windshield. The crack has now moved over the center of the windshield.

- Verona, WI, USA

problem #56

Nov 142019

Outback

  • 10,900 miles
Broken windshield. There has been no impact and there is no sign of impact yet my winshield on a 5 month old car is cracked. Its approximately 10 inches and circular from the top down behind the rearview mirror. I noticed the crack while parked. Possibility after going through a car wash. Also the heat from being parked on the hot driveway may have brought out the flaw.

- Sunset Beach, CA, USA

problem #55

Nov 082019

Outback

  • 28,000 miles
Windshield has spontaneously cracked twice in 6 months, once when driving down an in town road, once when sitting in the parking lot all day while I was at work.

- Ravenna, MI, USA

problem #54

Oct 122019

Outback

  • 5,000 miles
Windshield spontaneously cracked during the year's first freeze. Car was garage parked and no impact occurred. Subaru provides no support for this issue, so I'm just going to drive around with a broken windshield and take on the associated risks.

- Denver, CO, USA

problem #53

Nov 072019

Outback

  • 8,000 miles
The vehicle has had windshield cracks appear three times in the six months we have owned it (purchased new). Both the dealer and the glass repair shop indicate that this is a common problem for this model. In the first two instances, there was a minor impact with a small pebble or bit of sand at city speeds (less than 40 mph) and in the most recent incident, the crack appeared suddenly and without obvious impact while driving on the interstate at 70 mph. None of the impacts were sufficient, in my estimation, to cause damage significant enough to require replacement of the windshield, but, in all cases, the crack spread across the entire windshield within moments. Based on other reports on the internet, it would appear the windshield on these vehicles is poorly designed and/or manufactured, creating a safety issue.

- Omaha, NE, USA

problem #52

Nov 062019

Outback

  • 5,600 miles
I have had this vehicle for about 6 months and have driven it less than 6,000 miles. It was parked in my driveway with no cracks or dings in it as of two days ago and coming out to my car this morning there is now an 18 inch hairline crack. There is no impact area and no rocks have hit my windshield while driving it. I have to believe this is spontaneous breakage, especially reading these other complaints. The windshield has not been touched and the weather has been mild. This is unreal.

- Baltimore, MD, USA

problem #51

Nov 062019

Outback

  • 8,000 miles
The front windshield spontaneously cracked. It was snowing, we had the wipers going and the vents to defrost on. On our 3 minute drive to work, while we were stopped at a stoplight the crack formed, and then spread. It covers nearly the entire width of the windshield. At first we thought it was a water streak - but it did not follow the path of the windshield wipers. We did not hit a rock or a bump in the road, there was no debris on the road, there was no hail, there was no reason to explain the crack. We immediately took it to the Subaru dealer which we purchased the car. They told us that this was not covered under our warranty and that we would have to purchase a new windshield from Subaru and then have it installed by them. We needed to do this so they could re-calibrate the eyesight system. I am incredibly frustrated that a 2019 vehicle requires such an expensive windshield repair after no faulty driving or clear incident that caused damage. We were quoted $1700 to replace and recalibrate.

- Rochester, MN, USA

problem #50

Oct 222018

Outback

  • 800 miles
The windshield spontaneously cracked in October of 2018 while driving on I-64 on my way to work. The windshield was replaced and again cracked in nearly the same location in December of 2018 while driving on I-64. This windshield was replaced and in July 2019 cracked again while driving on I-70.

- Charlottesville, VA, USA

problem #49

Nov 012018

Outback

  • 2,000 miles
Windshield in my vehicle cracked twice within 11 months of owning this vehicle due to little or no cause. I had to pay for the windshield out of my pocket.

- River Grove, IL, USA

problem #48

Sep 152019

Outback

  • 5,000 miles
The windshield has taken more rock chips and cracks than any other windshield I've had. I was told I had to have my windshield replaced by their certified groups due to the eyesight system and they wanted me to replace my brand new windshield for $1500. I just bought the car in July. September a rock hit the windshield and it was on a Sunday and there wasn't a repair shop open on Sunday and when I came out the the car Monday morning it spread over 2 feet. I'm reluctant to replace since I know I will catch another rock as soon as I shell out way too much for glass.

- Highland, UT, USA

problem #47

Jun 202019

Outback

  • 200 miles
Windshield cracked in multiple places. First crack occurred 1 week after purchase of brand new vehicle. Multiple cracks occurred occurred while driving. Last two significant cracks occurred while car parked.

- Louisville, NE, USA

problem #46

Aug 102019

Outback

  • 1,200 miles
I was driving my brand new Subaru Outback 2019 with less then 1200 miles on it and I noticed a crack in the center bottom of the windshield. The crack worked it's way up from the bottom. I did not hear or see any impact to the windshield. I immediately reported the issue to my local dealer and Subaru of America (sr #:1-46794058270). The service manager at my local dealer was convinced the glass crack was caused by an impact and said they would not cover it. I had to go through insurance to get the repairs fixed. There seems to be a defect with these windshields that needs to be investigated.

- Goshen, CT, USA

problem #45

Aug 092019

Outback

  • 3,000 miles
I bought my brand new 2019 Subaru Outback on May 19, 2019. On August 9, 2019 (82 days after buying the vehicle), I was driving about 30 mph down a side road with very little traffic. A tiny rock struck my windshield and immediately caused a crack. Within minutes the crack expanded to more than a foot long. Within days the crack expanded to be more than two feet long. I had the windshield replaced at the Subaru dealership by a third-party glass repair business (that carter Subaru of ballard uses for all glass replacement). After the part was installed, Subaru had to recalibrate the eyesight cameras to ensure the vehicle was safe to drive. The windshield replacement ($748.58) and the recalibration ($345.45) totaled $1,0494.03. I thought I was just unlucky, having cracked the windshield and required repairs only 82 days after buying the car. Then today I read an article that said the windshields on 2017-2019 Outbacks may be defective. If this is the case, I'd like Subaru to pay for my windshield replacement, ent.

- Seattle, WA, USA

problem #44

Sep 082019

Outback

  • 18,000 miles
I have had 4 windshield cracks on my 2019 Subaru Outback since purchase in March 2019. The vehicle was on the highway all 4 times and was hit by a rock. This cannot be normal- I had a Honda civic for 7 years and 150,000 miles and no cracks (even though rocks hit it many times).

- Mckinney, TX, USA

problem #43

May 232019

Outback

  • 3,500 miles
I purchased a new 2019 Outback at the end of March in 2019. In May 2019, my windshield spontaneously cracked, diagonally across the entire windshield. I took it to the dealership in July to note the crack and request they replace it since it seemed to happen without any impact. The crack began from the top edge on the passenger side. I never received a response from Subaru or the dealership.

- Oak Park, MI, USA

problem #42

Sep 082019

Outback

  • 100 miles
Within two weeks of driving my brand new 2019 Outback, I had an 10-to-12-inch crack in my windshield. I am an incredibly careful driver and had only been driving on paved roads at moderate speeds. I also was driving a passenger around during this time period and neither one of us heard a sound (e.g., a rock or pebble flying up and hitting the windshield). I have absolutely no clue how I could have gotten a large crack within the first ten days on the road, especially since neither I nor my passenger encountered any sort of road condition or environmental/weather condition that might have caused it. It just mysteriously appeared in the windshield one day. I have been confused for the past 6 weeks but then I heard that there had been similar issues with Subaru windshields, and I believe mine is simply defective. I cannot afford to fix it, and this repair is not covered by my extended 10-year warranty. The Subaru dealership connected me with safelite, which gave me an estimate of over $1500 to replace the windshield.

- Anchorage, AK, USA

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