7.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,239 miles

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« Read the previous 20 complaints

problem #41

Sep 272019

Outback

  • 7,500 miles
Purchased Outback with 6K miles 8/2019 have had to replace 3 windshields 1st was small chip when driving that grew almost instantly to approx 2 feet after 2nd replacement drove home parked in garage woke up to crack across middle of window originating driver side a pillar half way up went back to safelite they suggested to contact Subaru. I feel this is poor quality material windshield

- Gilbert, AZ, USA

problem #40

Oct 212019

Outback

  • 4,000 miles
While parked in my driveway with no trees or cars nearby, my windshield spontaneously cracked from the driver side all the way to the passenger side. I have found this is an ongoing issues with Subaru involving a lost law suit in 2018, and a current 2019 law suit on going. There are nearly 100 complaints on NHTSA.gov, countless articles, and forums from 2019 Subaru owners. In addition, my rear windshield fluid doesn't work. I have had several electronic issues including the touch screen constantly resetting, the voice activation turning on by self itself, and notification alarms going off for no reason (like obstacle in road with nothing there) just to name a few. When I went to the dealership to have them help with the windshield they were very rude and dismissive, they wouldn't even begin to listen to me often interrupting me when I spoke and refusing to help me with my issues. They instructed me to contact Subaru directly since they won't do anything to help me. I am beginning to wonder if I need to pursue a lemon law case or if I can actually be helped at all with these issues. I am a longtime fan of Subaru and was greatly looking forward to owning my own for the first time.

- Virginia Beach, VA, USA

problem #39

Oct 012019

Outback

  • 3,000 miles
The windshield developed a large crack starting from the top-center edge without knowledge or signs of impact. The crack was not there in the evening and was over 6" long in the morning (vehicle parked in fully enclosed garage overnight).

- Boise, ID, USA

problem #38

Oct 252019

Outback

  • 4,200 miles
The windshield of my car cracked by itself while it was parked at the parking ramp at work.

- Sunnyvale, CA, USA

problem #37

Sep 202019

Outback

  • 6,100 miles
I was driving down the road, no cars in front of me, and I heard a click. I looked around and noticed a 3' crack in the windshield. The crack has since grown to 24'

- Saint Louis, MO, USA

problem #36

Sep 082019

Outback

  • 1,185 miles
Eyesight windshield broke while driving on a freeway in light rain. No known cause. Crack continued expanding for 2 days in warm, dry weather. Had windshield replaced on an insurance claim with safelite and they also calibrated the eyesight cameras.

- Divide, CO, USA

problem #35

Aug 312019

Outback

  • 13,500 miles
Windshield spontaneously cracked. Parked at a convenience store, nothing around the vehicle, came out and noticed a crack from the a post into the middle of the windshield. Happened on a Saturday, attempted to call insurance company and was told I had to wait until Monday.

- Romney, WV, USA

problem #34

Oct 122019

Outback

  • 1,900 miles
Windshield crack appeared near the top, by the driver assist camera. Unknown how it occurred. Owner assumed caused by rock slung by another vehicle on the highway, but crack was not noticed until many days later. Insurance replaced the windshield, but a Subaru dealership charged $270 for eyesight re-calibration.

- Dahlonega, GA, USA

problem #33

Oct 242019

Outback

  • 4,200 miles
My windshield cracked spontaneously while the car was parked in a ramp. The crack is at the lower passenger side.

- Sunnyvale, CA, USA

problem #32

Sep 012019

Outback

  • miles
I got a brand new Subaru 2019 SUV in second week of May 2019. Car has around 5500 miles on it. Windshield developed a crack that I observed when I got into my car next morning. Overnight car was parked on my drive way. There are no trees and I dont see any rocks hitting. It cracked out of no where

- Apex, NC, USA

problem #31

Aug 292019

Outback

  • 6,000 miles
Driving down normal highway and noticed a crack forming. Windshield cracked near wiper from maybe some road dust hit it that is common on any highway. Never had such a big crack from normal road dust before.

- Shoreview, MN, USA

problem #30

Aug 182019

Outback

  • 3,600 miles
Crack appeared on windshield without any prior damage to the area while driving. Started below windshield wiper on driverside and continues for 24" across the center of the glass in a curved 40 deg angle.

- Colorado Springs, CO, USA

problem #29

Jul 222019

Outback

  • 5,000 miles
Windshield spontaneous crack under wiper deicer connection vehicle was stationary

- Houston, TX, USA

problem #28

Aug 162019

Outback

  • 2,500 miles
Substantial windshield crack with no visible previous damage. Vehicle was parked outdoors at approximately 2045 central time on 8/15/2019 facing West. At approximately 0900 central time on 8/16/2019 vehicle had a substantial 7+ inch crack descending from top of the windshield directly above and descending vertically down from near the driver eyesight camera. This is unacceptable behavior for glass which is meant to protect the driver and provide a view port from which most safety systems of the vehicle operate.

- Salt Lake City, UT, USA

problem #27

Aug 082019

Outback

  • 13,000 miles
We had our first spontaneous crack about a week after purchasing our Outback in November 2018. I'm not sure where it happened but we had not had any rocks hit the windshield. The dealership claimed it was a chip (they used a ballpoint pen to inspect and I believe they created a small chip along the crack line) but they replaced it for free. The second crack occurred about a month after the new windshield was installed. I was driving at the time and heard it happen; there was no apparent road hazard that caused the crack.this time I didn't allow them to inspect with a ballpoint pen and, sure enough, they confirmed it was a spontaneous crack and Subaru replaced the windshield for us. The third crack just occurred and I believe it is also a spontaneous crack that happened in a parking lot. There is no apparent chip. All of them start in the black area below the wipers. I wonder if there could be a defect in the structure of the car that causes undue stress on the windshield. I went to a local Subaru dealership to have it inspected and the first thing they did was get their ballpoint pen out. I will wait to go to the dealership where we purchased the car and will also pursue issue with Subaru customer relations.

- Blairsden, CA, USA

problem #26

Aug 012019

Outback

  • 8,700 miles
We were driving on a residential street at approximately 25 miles per hour. The passenger slapped at a mosquito with his open hand and the windshield cracked with a loud sound and with a spider web pattern on impact the passenger's hand was not red, did not hurt, and did not develop a bruise. This was high in the upper right hand corner and the cracks are spreading across the entire windshield. The car is a 2019 Subaru and has less than 9000 miles on. It was purchased in September 2018 and was not driven during the winter months the windshield was free of any dings or scratches. This is being reported because of our concern that if a simple slap on the inside can break the windshield, a rock thrown by another vehicle could come through the windshield and hit a person. We have a windshield replacement guarantee so the windshield will be replaced at no cost, but we are not comfortable having it replaced with an original Subaru windshield. I have pictures but I cannot get them to download to this site.

- Steamboat Springs, CO, USA

problem #25

Jul 232019

Outback

  • 1,713 miles
Car was parked in covered car port overnight. In morning, a horizontal crack had appeared in front windshield. Crack is 18-24 inches long. Running from passenger side pillar to area near center of windshield. About 18 inches up from dash

- South Pasadena, CA, USA

problem #24

Jun 242019

Outback

  • 6,558 miles
My vehicle was parked in my driveway. I came out of my home to get ready to drive when I noticed the windshield cracked. It begins with a vertical split of the glass with no sign of a point of impact from debris. Cause: Unknown. I called the dealership and explained that I had not been driving nor had a rock hit my windshield. They said that it would take them a week for them to get a rep and service manager to inspect. The crack had since grown by the time they saw the vehicle. They said it would not be covered under warranty to replace the windsheild.

- Nashville, TN, USA

problem #23

Jul 152019

Outback

  • 6,300 miles
Spontaneous windshield crack that originated directing underneath windshield wiper on passenger side while parked outside. Windshield was cleaned hours before crack appeared, and no imperfections were observed; vehicle not driven or moved. Got in vehicle in evening and crack was present expanding almost the entire side of passenger view.

- Richmond, VA, USA

problem #22

May 212019

Outback

  • 7,000 miles
Our new 2019 Outback experienced a windshield crack while driving without any indication of impact of a foreign object. The crack appeared immediately after turning on the defog system while driving. The local dealer insisted that the crack was due to outside influence and not windshield material failure. After contacting Subaru of America the windshield was repaired as a courtesy at the dealership.

- Pensacola, FL, USA

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