really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
2,510 miles

About These NHTSA Complaints:

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problem #5

Dec 012019

Outback 4-cyl

  • 5,000 miles
Subaru of America Subaru plaza po box 6000 cherry hill NJ 08034-6000 attn: Customer retailer services 800-subaru3 (800-782-2783) copy... ntsba complaint E-mail address https://www-ODI.NHTSA.dot.gov/vehiclecomplaint/ gentlemen / ladies (to whom it may concern) I have a brakes safety problem with my 2019 Subaru Outback premium. My local dealer says that the brakes are "operating as designed, no problem". per dealer visit 12/2/19 with about 6000+ miles on the car. The problem as I see it is that the brake pedal slowly sinks to the floor or a hard mechanical stop where no further hard pressure can be applied. This occurs when light to medium pressure is applied to the pedal and held for about 10-20 seconds. It can be demonstrated when stopped in traffic or parked. In order to recover to full pedal height and use, the pedal needs to be released and pumped up to normal height. The dealer technician demonstrated that the brake pedal also sinks on a new 2020 Outback. He did not show to what amount, but said it was normal in my car. My car -- 2019 Subaru Outback premium VIN [xxx]. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- W Charleston, VT, USA

problem #4

Dec 232019


  • 4,500 miles
On the evening of December 23, 2019 I hit a deer going approximately 25 miles/hour. The deer darted out in front of. I did not have time to take my foot off the gas. However, the auto-braking function on the car initiated. The collision did damage to the front grill area and right front quarter panel. The air bags (driver's and side curtains) deployed. After the collision and initial auto-braking, I lost all ability to brake using the brake pedal. The car continued for approximately another quarter mile before coming to a stop. Before the car came to a stop, I jumped/rolled out of the car because I wasn't sure if the car was on fire. The white dust and smell (from air bags) had me concerned. My major concern now is that I lost normal braking ability. This should be looked at. The Pennsylvania state police report number is pa 2019-1706182. Insurance coverage was by nationwide. My calim number is 022305-gk. The car is being repaired by car care collision in honesdale, pa.

- Honesdale, PA, USA

problem #3

Jul 232019


  • miles
Purchased vehicle in March 2019, since owning vehicle my miles per gallon has been off ranging from 6 miles to 99 miles per gallon and the Subaru dealer doesnT know what the issue is. Also, while applying the brakes, you have to apply the pedal all the way down to stop. The vehicle has a soft pedal and a burnt smell in the engine.

- Susanville, CA, USA

problem #2

Aug 132019


  • 3,000 miles
Slowly pulling straight into parking spot at grocery store. Applied brake when car suddenly accelerated. I was able to control steering, but brakes would not work. Steered car into empty parking spot in front of me then turned hard right to avoid hitting parked cars in row across. Subaru hit a pick up truck that was reversing out of a diagonal parking spot. The car didn't stop upon impact, instead both right side wheels climbed up the side of truck at an angle. Air bags didn't deploy on impact. This was a very dangerous situation. The acceleration was uncontrollable and I am afraid to drive the car.

- Houston, TX, USA

problem #1

Jan 192019

Outback 4-cyl

  • 50 miles
I would like to report an issue with what I believe to be the braking system in the 2019 Subaru Outback. While driving northbound on the dallas North toll way, at a speed of approximately 65 to 70 mph, I tapped on the brakes to slow down for the upcoming decline. When I attempted to put my foot on the accelerator, the car suddenly and abruptly stopped. It was as if the brakes "locked", I was unable to accelerate. We came to a complete stop on the tollway and were unable to accelerate the car. We were hit from behind. The stoppage was so sudden that it resulted in a three-car collision. The engine was still running after the collision. The police officer instructed me to try to drive the vehicle off of the road, but despite my pressing the accelerator, the car was still unable to move even a small distance.

- Dallas, TX, USA