2019 Subaru Outback: purchased SUV brand new 2 months latter Windshield spontaneously cracks, Dealer will not cover I was told its my responsibility. I find out later this is a huge complaint on this model and year and Subaru was made aware of it. Battery drains very quickly, had to replace it at our cost, dealer charges a ridiculous. price to replace. Few months later Head Unit blows out, had to fight SOA to replace it took over 7 months to get them to replace. Few months ago, another dead battery. Cause was the DCM I researched and found out that the original battery was not strong enough to handle the electrical in this car. SOA was in a class action lawsuit in which they lost and had to replace with an upgraded battery or make whole the consumers that had to purchase another battery. I was never advised of the lawsuit until it was too late. I was told by the service manager that SOA would not cover any part of the cost to replace the DCM "If you are not loyal to Subaru and bring in your car for maintenance and repair why should we be loyal to you" This is coming directly from the Service manager at the Ontario California Dealership which we purchased the car from.

There are no moral or ethical values anymore when it comes to customer service. Customer service is what happens after you purchase the car not at the time of sale. Stay away from Subaru, they boast about what they are doing for the community but forget their customer base. once they sell you the car, you're on your own. My car has 47,000 miles on it, I think it should have been more reliable. Or at the very least the dealership should have stood behind its product.

Subaru has denied my claim for the new battery two times. Luckily for me the failure happened at home in my garage. Unfortunately, I live over 50 miles from a dealer so called a local auto part dealer in Panora, Iowa to help with the situation. They had to drive to Des Moines, Iowa to purchase a new battery as the local NAPA dealer didn't have one that would fit my Subaru. This set me back $214.00 even with no charge for the trip to Des Moines. I'm a 79 year old widow living alone and have tried to explain to them twice that I couldn't even drive the car to a dealer when I'm over 50 miles away. They keep rejecting my claim. Now, as of Sept 1, 2023, another battery failure at 15,405 miles, again in my garage. I went on line to CarComplaints.com and am finding many others have had the same problem. My son called the Subaru dealer yesterday inquiring as to if they know anything about these battery draining problems and was told it would save me approximately $1000 if the DCM fuse, which is connected to Starlink were removed. I don't use Starlink so this isn't huge problem if it resolves the problem. However I see that by removing this fuse, it can cause other problems. At this point, I'm afraid to even back it out of my garage, let alone drive it anywhere for fear of getting stranded. There should be a class action law-suit about this problem. I will never purchase another Subaru. Way to much S---on these cars for a senior citizen to have to contend with!!!