8.2
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 4,255 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windshield cracked while on the freeway. I don't think anything hit it, we were driving at 75 MPH when we heard a crack, and instantly a crack went from the bottom left side of the windshield in an upward direction almost all the way across the center of the glass. The glass at the bottom left side where the crack started is broken deeply into the glass and may be all the way through. We are concerned that if a large rock hit the windshield it would break apart and fall into the car. I brought the car to the Subaru dealer we purchased the car from. The service manager looked at it and instantly said, rock hit, not covered and wouldn't talk to us after that. The car has less than 10,000 miles.
- Montgomery, LA, USA
On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was December 15, 2020. Now on May 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield.
- Dix Hills, NY, USA
Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge.
- Waterford, MI, USA
Windshield spontaneously cracked overnight while not in use within 6 weeks of purchasing new 2020 Outback. Crack has progressed to span entire windshield.
- Powhatan, VA, USA
I am on my 4th windshield. My windshields keep cracking from chips, , while driving on highways.
- Stroudsburg, PA, USA
Windshield formed a large crack at 2495 miles (approx. 2/15/20) from left bottom corner to center above driver position. Only indicated cause a 1/8 inch shallow scratch. Windshield again cracked, almost identical size and position at 8934 miles (approx.4/20/21), only indicated damage a small pit at left bottom. Cracks only appeared after sitting overnight in garage---nothing noticed prior. Email with GM at dealer produced no response. Total cost of replacements $979.10. No damage to windshields of 2 other vehicles driven on the same routes. In my opinion, both windshield marks were extremely minor and should not have produced windshield failure.
- Las Cruces, NM, USA
Vehicle was parked when windshield cracked. There was no previous damage to the windshield before cracking. Crack begain on the drivers side lower portion where the windshield was painted. Ongoing issue with 2020 Subaru Outback windshields.
- Somonauk, IL, USA
My windshield developed a massive crack (about 6 in vertical and 8 in across) spontaneously. My fiancee and I were out running errands and stopped into a shop. During the drive to the shop, we did not hear or see any road debris hit the windshield. When we parked, the windshield was intact and completely normal. Once we completed our shopping (about 30 minutes from the time that we parked), we returned and found our vehicle had this long, ridiculous crack. To reiterate. My car was at a complete stop and parked. I was in a parking lot and was at least 200 yards away from the nearest road. Now, I have to get my windshield completely replaced in order to see clearly. Incredibly expensive. I am the original owner of the vehicle, and this Outback has never been involved in any accidents or wrecks. My fiancee and I are the only drivers of the vehicle.
- Arlington, TX, USA
When driving down the road windshield just started cracking on passenger side from below the windshield wiper below the window trim. Within minutes it went from a 3-4 inch crack to encompassing the majority of the right side of the window. This is the second incident with this windshield. In December a small pebble barely tapped this driver's side and caused an instant gouge.
- Pennsville, NJ, USA
The windshield on my Outback cracked with no warning or impact. I had pulled out of my driveway and was just beginning to move forward on my street when I heard a sound in the cabin. I didn't know what it was but looked around as I reached a nearby stop sign. There is a large Y-shaped crack from the top of my windshield, partially hidden by the rear view mirror.
- Durham, NC, USA
A 12 inch crack in the windshield appeared after I heard a loud sharp sound. The vehicle was in motion traveling 55 mph on a four lane highway (briley parkway) in nashville, Tennessee.
- Whites Creek, TN, USA
Without any warning, and with no antecedent rock or other impact, windshield incurred large diagonal crack. At the time, car was being driven on a hghway in good weather.
- Sewickley, PA, USA
Driving and noticed a crack on my windshield. As I continued to drive I can hear the glass making cracking sounds and the crack started to spread fast across the windshield. Did not drive vehicle for over 2 weeks and crack grew within the time frame.
- Northlake, TX, USA
Spontaneous windshield crack. Lower edge of drivers side crack. 25 mph zone with no traffic in front of me. Becoming larger towards passenger side, each day, currently mid windshield. I have had to make a claim with insurance today.
- Benicia, CA, USA
Small rock hit windshield on interstate, leaving a nice chip with five lines coming out. In the am found 2 lines expanded several inches outward. -this is the 2nd time I had a windshield break in the this car (in the last year)! mileage is at 19000, owned new 1.5 yrs.
- Omaha, NE, USA
On 9/27/2021 I bought a new 2020 suburu Outback from camelback suburu in phoenix AZ. We have now had two windshields crack starting from the left a pillar and continue across the rest of the windshield in short order. Both windshields cracked from the same spot without any cause, ie rocks etc. The dealership is claiming it is from rocks. Absolutely not. I believe they know exactly what is going on and are defrauding me out of a legitimate manufacturers warranty claim. I have talked with my insurance agent and this will be an issue with them with two claims iin such a short time.
- Phoenix, AZ, USA
While driving North on a straight stretch of I-15 in Montana on a Sunday afternoon around 6:30pm the front windshield of my 2020 Subaru Outback randomly cracked from low on the passenger side to the middle of the windshield below the rear view mirror. There were no other cars on the road and there was no noticeable impact to the windshield. Road conditions seemed smooth at the time of the crack and the weather was clear around mid 40 degrees F. the car had been running for several hours so the inside temperature should have been stable with no wild temperature swings. Inspection of the windshield after the event shows no signs of chips or impacts near the crack. The car has approximately 6,000 miles on it with no other mechanical issues noted.
- Spokane, WA, USA
The windshield on our 2020 Subaru Outback was not cracked when I parked it in the garage one night. The next afternoon when we got in to drive to the grocery store, the windshield had an unexpected crack approximately 14 inches long, on the passenger side, about 1/3 of the way down from the top, going horizontally across the windshield. This crack came seemingly out of nowhere. The vehicle seems to have been stationary when this occurred. We have had the car for about six months. This crack appeared on Sunday and is huge, we will need the windshield replaced.
- Littleton, CO, USA
Windshield cracked from the lower center while parking in the garage. No known impact happened.
- Sanjose, CA, USA
- Annandale, VA, USA