The car shifted (transmission) into neutral when cruising down the interstate at 62 MPH and stayed in neutral until the ignition was turned off. With no brake light cars were not worn and was nearly hit from behind. 2 weeks earlier the same happened on a city street. There was a previous transmission recall WRK-21Chain Slippage Recall on this vehicle that apparently didn't correct the problem.

- Shelbyville, KY, USA

Vehicle had 45,000 miles on it when right rear wheel bearing failed. It was covered under 5 year/60,000 mile warranty and was repaired today by a certified Subaru dealer and I no longer have the bad part for inspection. Safety risks would be anything that occurs from a bad wheel bearing like wobble, seizing, overheating, and more damage to other drivetrain components. You could hear the wheel bearing noise at 20 mph constant while driving, only getting louder with increased speed. No warning lights were present on the dash. I feel like at 45,000 miles, a wheel bearing should not be failing.

- Summersville, WV, USA

The contact owns a 2020 Subaru Outback. The contact stated that while his wife was accelerating from a stop at approximately 10 MPH, the vehicle stalled. The vehicle failed to move. There were unknown warning lights illuminated after the failure. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The dealer informed the contact that there was no warranty coverage on the vehicle. The dealer confirmed the vehicle was not covered under NHTSA Campaign Number: 21V955000 (Power Train). The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 70,158.

- Wake Forest, NC, USA

The contact owns a 2020 Subaru Outback. The contact stated that upon taking the vehicle to the dealer to be serviced, the dealer informed the contact that the transmission was binding and making an abnormal grinding sound while driving at slow speeds and making turns. The dealer performed the TCM software update and replaced the transmission clutch kit under NHTSA Campaign Number: 21V955000 (Power Train); however, the failure recurred. The contact stated that the recall repair had failed to correct the failure. The vehicle was taken back to the dealer, where the transmission clutch pack was replaced twice; however, the failure recurred. The vehicle was taken to a second dealer, Schumacher Subaru (3021 Okeechobee Blvd, West Palm Beach, FL 33409), where the transmission clutch pack was replaced; however, the failure persisted. The vehicle was taken back to the second dealer, where the transmission clutch pack was replaced. The contact stated that the vehicle was temporarily repaired. The manufacturer was notified of the failure. The failure mileage was approximately 21,869.

- Stuart, FL, USA

On [XXX], I was driving east on [XXX] on the North side of Toledo Ohio close to the intersection with [XXX]. The "Check Engine" warning came on, all the vehicle "Eyesight" functions were automatically turned off, and Pre collision braking and Pre collision throttle control features were activated. There was no danger of a collision at this time, but all of this left me stranded in the middle of this busy four lane highway. I was able to literally crawl to the shoulder of the road. I was not hit, but it was just good fortune that prevented that. This is where my safety was at greatest risk. After about 10 minutes during which I started and stopped the car numerous times, the pre collision braking and throttle were deactivated and I was able to drive the car. I located the nearest Subaru dealer (Yark Subaru Toledo, Ohio) and drove there. The cause of the Check Engine light was diagnosed as a failure of the Thermal Control Valve. I had received a letter from Subaru dated May 1, 2024 stating that this part might fail and extending the warranty for this part. That letter specifically stated that nothing needed to be done until the part failed. There was no mention of the fact that the car would be disabled when it happened. Part was eventually replace on July 1, 2024 two days later. Since then I have spoken to 3 people at Subaru of America seeking to understand why a Check Engine situation caused the vehicle to be disabled. I also asked the Service Advisor at Yark Subaru to explain. They have all been friendly and attentive, but they cannot or will not give an explanation. My main concern is that a Check Engine situation may cause this Pre Collision shut down to happen again. Based on the danger I was in when this happed, I think that there should have been a recall and the Thermal Control Valve replaced before failure. To be clear, the repairs were completed under warranty and Subaru has sent me a $350 coupon for future service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

- Midland, MI, USA

Thermostat Replacement: THERMO CONTROL VALVE IS NOT OPERATING. FLUID IS LEAKING FROM ASSEMBLY. The thermostat is a valve that keeps coolant circulating in the engine until it reaches normal running temperature. When this happens, the thermostat opens and allows coolant to flow to the radiator. There were no warnings before this occurred and my car could have overheated. After talking to multiple subaru outback owners, this issue seems to be predominant and am surprised it is not covered by Subaru or that the NTSHA has been warned of this issue.

- Cortland, NY, USA

[XXX] recall, Chain is slipping, Subaru Dealer In Boone NC Recommends [XXX] repair kit. Dealer, Hendrick of SouthPoint, Durham NC, won't cover expenses, because when they did the original procedure, [XXX] noted nothing was slipping at the time, and they updated the TCU and stamped completed. Now that the car is over 100k miles by just a few thousand they will not repair it. Cost to repair $12000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Purlear, NC, USA

Thermo Control Valve assembly has failed resulting in loss of use for the following: Rear Automatic Brake, Eye Sight lane keeping, loss of heat in cabin and failure of coolant to circulate within engine possibly leading to engine failure, loss of cruise control and check engine light coming on. Reference TSB [XXX]. Without cabin heat vehicle is not useable in current cold temperatures (Currently 22 degrees Fahrenheit in Ohio on December 14, 2023). Dealer has confirmed part failure. Issue must be addressed to continue operating vehicle so I paid $1185.87 out of pocket to repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Westerville, OH, USA

Thermal control valve failed leading to temperature problems and loss of safety features such as automatic braking and adaptive cruise control otherwise known as -??Eyesight-??

- Sound Beach, NY, USA

Car lurches when put into gear, Transmission make loud chirping noise when place into gear from park, transmission shudders when turning. Car has had all recalls updated. Symptoms have been reported to dealer numerous times. Currently vehicle is at Subaru Dealer in Temecula Calif. Dealer states a know transmission problem is being addressed thru a Subaru Engineer. Have been without the vehicle for approx 3 weeks.

- Menifee, CA, USA

While driving on the NYS Thruway (I90), I started to pass a Tractor Trailer, I put my blinker on and began moving to the right to pass. There were 2/3 cars in back of me also passing. I was using cruise control and I began to put my foot on the accelerator to finish my passing and move over to the right hand lane to let the other vehicles pass me. However, upon accelerating, my car started to drop power, multiple lights displaying simultaneously indicating a potential problem. (Eyesight Assist, Vehicle Dynamic Control, Brake & Engine Lights), the vehicle started jerking back and forth and I lost all but maybe 5 miles of power. My choice at that time was put my blinker on and try and move to the right - letting the Tractor Trailer pass me on the right and HOPE there was not another vehicle behind so I could move over safely at that crawling speed or go to the left into the gully. This could have been a multiple car collision and maybe fatalities due to the speed and loss of control of my vehicle. After towing to the nearest dealer, they determined it was the Thermo Control Valve. I see now that there is a "service bulletin" and design change of this component and that other Subaru drivers have been affected the same way. This is a very serious situation. I ask, why no recall from Subaru. I have been without my vehicle now for 4 days and may not have it back until next week. I am very fearful of driving that vehicle again.

- Chittenango, NY, USA

The contact owns a 2020 Subaru Outback. The contact stated that after parked in the driveway, the vehicle suddenly accelerated into their home. No air bags had deployed. A police report was not filed. There were no injuries and no medical attention was needed. The home had been damaged. The vehicle was towed to the dealer who was not able to identify the cause of the failure at that time, however, they were going to run more diagnostic tests and inspections. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,400.

- Toms River, NJ, USA

Vehicle was taken to a dealer to perform warranty work related to Subaru MSB 16-136-22R on 7/6/2022, at mileage 18,317. Owner was experiencing vibrations and noise on turns during acceleration, first noticed a month earlier, which was steadily becoming worse, causing concern about the safety or possible failure of the vehicle. Dealer confirmed this problem existed in the multiple plate transfer (MPT) clutch and attempted temporary repairs, as per the service bulletin. Repairs were unsuccessful and vehicle status was then said by the dealer to be -??off-road -?" not drivable-??. The dealer indicated the front transmission had failed. Parts were ordered at that time from Subaru to do the repair. The vehicle has been in the dealer-??s possession since 7/6, waiting for parts to arrive.

- Stephentown, NY, USA

I received notice of this recall in February 2022 and nothing has been done. Meanwhile I fear that my car is experiencing the problem that it addresses. What good is a safety recall as serious as this one may be if the manufacturer is not going to promptly address the problem?

- Maineville, OH, USA

******* delete voq ******* this complaint is being marked for deletion because the consumer placed the request. ******* delete voq *******

- Rahway, NJ, USA

The contact owns a 2020 Subaru Outlook. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- North Augusta, SC, USA

The contact owns a 2020 Subaru Outback. The contact stated while depressing the accelerator pedal, the Brake Hold feature failed to automatically disengage and the vehicle was driven and a clunking noise coming from the rear of the vehicle. The vehicle was taken to the local dealer who indicated that the noise was due to a faulty transmission and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 21,207.

- Albany, NY, USA

Have been experiencing issues with the transmission for 6 months. Still have not been provided a remedy to correct the issue.

- Clearwater, FL, USA

The contact owns a 2020 Subaru Outback. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Holland, MI, USA

Two issues. Main cabin computer reboots randomly. This causes other safety systems, Eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until Feb. 2021.Thsi did not fix the problem. Dealership updated cockpit control module again in Dec 2021 and yet again in Jan. 2022. This issue is still ongoing and I've learned yet another software fix came in April 2022. Issue #2 - Open recall for CVT Chain guide breakage dated Dec 15, 2021. Over six months and no fix. Transmission is getting worse and poses a potential safety issue.

- Lenoir, NC, USA