10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
3,462 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #49

Mar 172021

Outback

  • 11,800 miles
While driving on the highway the sunroof spontaneously shattered. The nearest car in front of me was appeared to be a football field away, in front of me. I never saw anything bouncing in front of me/towards me. It literally sounded like someone shot at the car. The interior shade was closed. Temperature was approx. 75 degrees. Occurred at 7:17pm. There was no sound of anything hitting the glass, it just shattered.

- Austin, TX, USA

problem #48

Nov 172020

Outback

  • 0 miles
Windshield cracked from the bottom of windshield. I had complained to the the dealer. They won't help me and said it is rock chip. It was in the parking mode when it start to crack itself.

- Branson, MO, USA

problem #47

Feb 092021

Outback

  • 5,400 miles
My windshield spontaneously cracked overnight while it was parked in the driveway. One morning as I was getting in the vehicle and I noticed a crack had appeared in the windshield originating from the bottom of the glass on the passenger side and extending up and to the center about a foot.

- Durham, NH, USA

problem #46

Dec 232020

Outback

  • 15,500 miles
Windshield had a crack, that I thought was weird as I didn't hear a rock, but a crack. I saw that 2020 Subaru Outbacks had a lawsuit for defect. I found out weeks after I made an insurance claim to have my windshield fixed. I was driving on a highway when this happened.

- Elgin, IL, USA

problem #45

Jan 302021

Outback

  • 5,700 miles
Windshield cracked for no reason as it was sitting in the garage

- Colorado Springs, CO, USA

problem #44

Jan 272021

Outback

  • 2,994 miles
Windshield spontaneously cracked in a safe location (driveway).

- Raymond, ME, USA

problem #43

Jan 262021

Outback

  • 9,000 miles
The windshield cracked in the garage while it was stationary. Nothing physically damaged the windshield and it cracked on its own. This happened twice on my 2017 Subaru Outback as well. I see that there is a class action lawsuit in place and I would like to get added as this is the third time this has happened.

- Denver, CO, USA

problem #42

Dec 112020

Outback 4-cyl

  • miles
Subaru shows a recall, you don't. from Subaru site: Https://www.Subaru.com/vehicle-recalls.html/VIN=[xxx] ----- year: 2020 vehicle: Outback model: Limited xt type: Customer satisfaction| service campaign: Wri20| NHTSA campaign: N/a CP1 software upgrade open incomplete December 11, 2020 schedule services description in the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2020-2021 model year legacy and Outback vehicles to update the cockpit control module (ccm) software to the latest version. Safety risk this condition is not safety related. Remedy Subaru retailers will reprogram the ccm software on the affected vehicles at no charge to the customer. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fenton, MO, USA

problem #41

Jan 032021

Outback

  • 11,200 miles
I/we were driving West on river drive, in davenport Iowa, and the windshield cracked on the drivers side. Later in the trip it cracked on the passenger's side. Nothing has ever hit the windshield to cause it to crack. I believe this is due to a defective windshield.

- Coal Valley, IL, USA

problem #40

Dec 302020

Outback

  • 8,800 miles
It is not about an accident. I discovered a crack on the side of the rear right tire. It seems to be a defective tire since I didn't drove on any obstacle. It looks like there is a potential for blow, loosing control of vehicle, accident, injury, or deadly accident.

- Stafford, VA, USA

problem #39

Dec 242020

Outback

  • 10,000 miles
Windshield spontaneously cracked for no apparent reason. No impact, just cracked as I was driving out of my neighborhood (about 10mph).

- Jacksonville, FL, USA

problem #38

Dec 072020

Outback

  • 7,000 miles
According to Wisconsin's lemon law, the vehicle that I own meets wi's lemon: * I bought a brand new car(only 4 miles were in it) * from day 2 (after purchasing), the carplay malfunction has been an on-going issue and never solved. Defect within a year and the car is still under the warranty. * dealer failed 5 times to fix the same issue. I paid 50K for the vehicle November, 2019 which is still under the warranty yet the problem is not being rectified. Over a year long battle, I am stuck with broken car. Service manager from the dealer admitted that they are not getting enough support from Corp which led software update does not work. A few times, I almost rare ended the front of car due to carplay malfunction. Would you please look into this?

- Milwaukee, WI, USA

problem #37

Dec 082020

Outback

  • 2,671 miles
I believe that the windshield cracked spontaneously. I drove to get coffee this morning. In the parking lot I noticed a 10 inch crack in the windshield that hadn't been there before. To my knowledge nothing has hit the windshield. The crack wasn't there yesterday. There was snow in the car this morning. I'm wondering if turning the interior heater had anything fun do with it. It's currently 32 degrees outside. There isn't a mark in the windshield except for the catch which seems to originate at the base of the windshield. There isn't a rock mark or anything else. I've only had this car for a a couple of months.

- Houston, TX, USA

problem #36

Nov 192020

Outback

  • 4,800 miles
Windshield cracked without a reason. Car parked at night. Next morning windshield cracked without any sign of an impact

- Baton Rouge, LA, USA

problem #35

Apr 292020

Outback

  • 5,000 miles
Purchased vehicle Dec 2019. Had first windshield replaced at our cost on April 29, 2020. Had chip in this windshield fixed at our cost on July 9. 2020. In October 2020, replaced windshield cracked starting on driver's side for no reason while on a main highway

- Pueblo West, CO, USA

problem #34

Jul 012020

Outback

  • 4,800 miles
Had a rock hit the windshield when a light turned green. Chip turned into a crack by the next morning and within a few days crack spread across the entire windshield horizontally.

- Frankford, DE, USA

problem #33

Nov 202020

Outback

  • 5,000 miles
Spontaneous cracking of windshield while vehicle was parked. Started at bottom of windshield approx. Midway. Approx. 9 inches in length vertically then crack went to passenger side approx. 5 inches.

- Waco, GA, USA

problem #32

Nov 092020

Outback

  • 3,000 miles
Excessive cracking of windshield. Car is two months old and woke up one morning to an eight inch crack on the left side middle. The next day the crack was half way across the windshield.

- Moyock, NC, USA

problem #31

Nov 102020

Outback

  • 1,999 miles
I bought a 2020 Subaru Outback xt in March. It was the last special order from auto nation before they shut down for covid. I drove it very little as we were basically home bound and then for shopping, golf and meetings. It is now November and I have under two thousand miles driven. The car went completely dead on September 17th and now again on November 10th. It died both times inside my garage and the front drivers door was the only thing to open. It did jump and work in between those dates. I am now reading about all the class action law suits and battery and electrical problems with the Outback. Subaru suggested that I needed to drive my car every day to keep this from happening. That is a ludicrous idea and something I have never had to do with any other car I have owned. I have a cvt 2.4 engine with a turbo. Every time the battery dies all the loaded information like bluetooth, etc. Is also gone.

- Broomfield, CO, USA

problem #30

Oct 182020

Outback

  • miles
Windshield crack. Vehicle only had 3500 miles. This is unacceptable to have a windshield crack with such low mileage!! I got in the car and noticed by the driver side an upside down "L".

- Point Pleasant Boro, NJ, USA

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