10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
3,462 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #69

Aug 162021

Outback

  • miles
I went to drive on August 20, 2021 and I haven-??t driven since August 15, 2021. When I went to drive my car on the 20th I noticed a huge crack in my windshield with no place of impact that something hit the windshield. There was no crack on the windshield on the 15th. Every time I drive it, it keeps growing.

- Big Bear City, CA, USA

problem #68

Jul 132021

Outback

  • miles
A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old.

- Shreveport, LA, USA

problem #67

Aug 022021

Outback

  • miles
My 2020 Outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a Subaru service Department. I did take the car to a Subaru service Department and each time they said there was no current problem and didn't make a repair. I called Subaru of America several times.

- Columbiana, AL, USA

problem #66

Aug 022021

Outback

  • miles
I was trying to open the trunk with the button in the car, it didn-??t work, so I pulled the car forward thinking it was the problem, but it wasn-??t. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver-??s side door, and attempted to push the button on the back, but that still didn-??t work, even using the key fob. I went back to the driver-??s side, only to find that the doors somehow became locked with the car on and the keys in my hands. The doors would not unlock even though I touched the driver-??s front and the passenger-??s front doors. Using the key fob did not work. Luckily this car has the key in the fob and that-??s what I had to use to enter the car. Actually, this is two incidents in one, the trunk would not open and the doors locked with the car running and the keys in my hand. The trunk oddly just spontaneously started to work again after the analogue key was used on the door. Of note, the monitor and Apple CarPlay had been on the fritz all morning and continued. I-??m not sure if the electronics caused a problem with trunk opening and the car doors locking while the car was running.

- Arlington, VA, USA

problem #65

Jul 262021

Outback

  • miles
I was hit by a very small pebble in the freeway which left a small crack smaller than the diameter of a nickel. My insurance sent safelite to repair the small crack. The technician started work on the small crack and immediately popped and turned into a 10-12 inch crack which meant the windshield had to be replaced. I did not have to pay the cost of the replacement windshield as safelite said it was still under warranty.

- Westlake Village , CA, USA

problem #64

Jun 242021

Outback

  • miles
The main control module goes completely blank while driving, eventually rebooting itself. Just recently I have documented blanking on April 9th, May 1, May 9, May 30, and June 13. One instance of the voice for navigation going silent on May 14 also occurred. The module was replaced today and on the way home from the dealership, it went blank again.

- Murrysville, PA, USA

problem #63

Jun 192021

Outback

  • miles
Along with the ongoing class action lawsuits about the Subaru Outback lower windshields, we have had a crack in our lower windshield that popped up ~30 seconds after the smallest stone hit the windshield. We've had the same small stones hit our windshield on our other cars for decades and never had a crack (around 9-12 inches in length) come up like this.

- Denver, CO, USA

problem #62

Jan 152021

Outback

  • miles
Windshield developed a crack from no apparent external cause and crack has spread across windshield from driver's side to vmcenter if vehicle obscuring driver view of roadway. I live in MT where cracked windshields are very common, usually occuring due to rock or pebble striking glass and then spreading from a "bullseye" to a crack. This incident occured with no apparent external object striking vehicle, not was the crack preceded by the common bullseye normally created by flying gravel or rock.

- Butte, MT, USA

problem #61

May 292021

Outback

  • miles
Cracked Windshield

- Manor, TX, USA

problem #60

May 192021

Outback

  • miles
UNKNOWN - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 Subaru Outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about Subaru's are great except for the cheap windshield.

- Yonkers, NY, USA

problem #59

Mar 102021

Outback

  • miles
After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, -??No audio-?? message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message -??keep your eyes on the road-?? would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in -??normal-?? working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can-??t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.

- Sparks, NV, USA

problem #58

Apr 222021

Outback

  • 20,000 miles
I have a 2020 Subaru Outback. The windshields keep breaking. I just had the third (3rd) windshield installed in this 2020 vehicle and it was cracked before it was two weeks old. The last windshield I had was spider webs of cracks - I drove it like that for months waiting on Subaru to fix the glass issue. It is not fixed. I have driven cars in this area for two decades and I have never seen anything like this. There is something wrong with the new Subaru windshields. Small debris will hit the car on hwy/interstate that would not usually crack glass and it cracks. It chips very easy and then cracks to a length that is not able to be repaired. I think some of the cracks just appear. Bizarre. A family member has 2021 ascent and just had to replace her windshield also.

- Brandon, MS, USA

problem #57

Apr 272021

Outback

  • 3,700 miles
Took car to dealership 4/21/21, they removed battery charged it and tested it, stated battery was good. Today, 4/27/21, tried to take car out and it won't start.

- Reno, NV, USA

problem #56

Apr 232021

Outback

  • 9,650 miles
A 12 inch crack in the windshield appeared after I heard a loud sharp sound. The vehicle was in motion traveling 55 mph on a four lane highway (briley parkway) in nashville, Tennessee.

- Whites Creek, TN, USA

problem #55

Apr 152021

Outback

  • 3,600 miles
The battery keeps dying. Subaru tested the battery it's fine. Told me to get a battery tender or to drive for an hour or so every couple of days for the alternator to charge up. In less than a week the car battery had to be jumped 5 times. Started 4/15/2021 thru today 4/21/2021.

- Reno, NV, USA

problem #54

Apr 152021

Outback

  • 22,500 miles
We had (3) broken windshields during normal highway driving since November. (2) in last 8 weeks. My wife has travel same section of highway M-F for last 8 years with no broken windshields with (2) previous vehicles.

- Mechanicsville, VA, USA

problem #53

Apr 172021

Outback

  • 16,000 miles
Went to get in my car parked in my driveway for the first time this week where it was parked in my driveway, hadn't been driven since Sunday the 11th and the windshield was cracked from the bottom middle and up a significant way before it split into a wide 'Y' shape.

- Stevensville, MD, USA

problem #52

Apr 042021

Outback

  • miles
I'm curious to know if anyone else has had the problem that I've been having with my car. The car's ccm would occasionally freeze; say apple carplay is unavailable and restart; the ccm would go blank, but still backlit; or just freeze attempt to restart, but not turn back on rendering items in the car useless, like voice control and just everything!! Subaru claims that there's nothing wrong and I just have a grievance. I'm not sure how that's the case, when there's video evidence. I have a loaner car from the dealership, and turned off the display (I didn't know that could be done), but the voice control worked in the loaner that was not having a problem as opposed to mine. Please let me know if anyone else has written in with that complaint. Of note, I've been going into the dealership for this problem since October 2020, and I've only owned the car since Jul 2020. I had it checked in Virginia and Oklahoma city. I received a loaner car on Thursday, 8 Apr 2020, for the problem only after I notified the dealership that I contacted Subaru about the problem. I received a text stating that the car was ready, but no response as to what was done. Again, I received the 'software is up to date'. be aware that when the screen goes blank, you have no control over anything, not even voice control. I did test that while my car was malfunctioning a D also displaying that eyesight and rear assist braking were also not functional. This is a safety hazard, because I was utilizing navigation since I didn't know where I was going at the time. This is not the first time during navigation that this has occurred. Although I received an error message from the car via text on easter Sunday, the my Subaru app sent an 'all systems functional' for 30 days, but I just had errors a few days prior. It's like the health report is only for that moment in time and not really for 30 days.

- Arlington, VA, USA

problem #51

Apr 072021

Outback

  • 6,766 miles
On 3 occasions the car would not start after being driven. The dashboard lit up, radio worked, but no starter or engine noise. Subaru says there is nothing wrong with the car or battery. This appears to be a common Subaru problem.

- Greenville, DE, USA

problem #50

Jan 012021

Outback

  • 222,000 miles
Bought the vehicle brand new and woke up the next day to it not starting. The car was sold to us with a bad battery and missing parts according to the dealership. Almost exactly a year later our transmission blew for no apparent reason while getting off the highway and completely stopped running. Now the vehicle has a cracked windshield when no rocks or anything has hit it.

- Lake Elsinore, CA, USA

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