10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 313 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Bought my 2021 outback June 16th. Last week my battery went dead in my driveway. Called customer care and they had to jump me. Yesterday morning it was dead in the driveway again. Again they had to come out and jump me. July 29th was the first time and august 4th was the second time. This is a brand new car!!
- Allen Park, MI, USA
Automatic braking system activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous time both on the highway and in city driving. I have called Subaru to report the issue. They did not recommend taking it to a service center, although I plan to. The car otherwise has shown no warning of automatic braking malfunction prior to or after the incidents. However the automatic braking system has continued to malfunction. I now deactivate the automatic braking every time I start the car to avoid further incidents. Potentially related to the automatic braking malfunction, the car regularly alerts me to keep my eyes on the road while I have my eyes on the road. Common situations when this happens include when I scan an intersection on approach for potential hazards (e.g., pedestrians, people running red lights, etc.), fixing my glasses or hat while continuing to look straight ahead, and simply scratching my face all trigger the warning. Occasionally, the warning is activated for seemingly no reason. At best, it-??s a nuisance; at worst it-??s a distraction and a liability. I now deactivate this feature when I start my car.
- Chicago, IL, USA
My 2021 Outback windshield just cracked. My 2020 Outback did the same thing. Apparently three class action lawsuits are not enough for them to fix the windshield problem. $1200 to fix, on a brand new car. looks like the St. Louis Arch.
- Somerville , TN, USA
I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a HORRIBLE loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my Apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? The dealer is completely unconcerned which does anger me.
- Grafton, WI, USA
The front windshield is easily chipped or cracked. A rock hit it, and by the next morning it had starburst across the windshield. We replaced the windshield and two weeks later a second rock chipped it in the same spot. A couple weeks later a third rock chipped it above an inch above the last chip.
- Amelia, VA, USA
Crack in windshield appeared with no puncture. Noticed crack when driving on highway. Nothing had hit the windshield, passenger noticed the crack.
- Virginia Beach, VA, USA
Windshield failed twice in first six weeks, dealer replaced it once, it lasted 9 days, both times windshield broke in snow storm with defroster on high
- Silverthorne, CO, USA
I was just driving on the interstate and the windshield started cracking on it's own. There was no damage at all prior to the event. No debris hit the windshield it just started cracking and the crack rapidly grew over the next several minutes to a size of 10 inches.
- Leawood, KS, USA
This is an issue we experienced with an exploding sunroof of our new Subaru Outback. We purchased the vehicle on December 22, 2020. Within days of the purchase, on December 27, 2020, the sunroof spontaneously exploded while driving the vehicle. Both the sunroof and interior sunroof covering were closed at the time. The fractured glass was broken outward which leads us to believe this is a vehicle manufacturing defect. We have contacted the dealership where we purchased the vehicle and they referred us to Subaru corporate headquarters.
- Corrales, NM, USA
Bought the vehicle and basically parked the car in my garage A/O 23 Nov 2020. I travel for work most of the time. Between 3 - 7 Dec, the car was used by my ex-husband for two trips to the airport to pick me up/drop off from/for a business trip and for me to drop off the title of my old car. On 21 Dec, after being parked in the garage for three weeks (since 7 Dec), my ex-husband noticed in the garage as he was getting in the car to head to the airport to pick me up from my 3-week business trip, saw a 1 1/2 foot long crack in the windshield originating by the windshield perimeter frame (passenger side).
- Colorado Springs, CO, USA
Windshield cracked spontaneously two times. Had to replace windshield twice and had to recalibrate eyesite cameras both times. One time happened while driving and the other time parked.
- Cocoa Beach, FL, USA
- Wellington, FL, USA