10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
3 months after purchase, in December 2021, my windscreen cracked for no apparent reason. I replaced it 4 months later with OEM glass from dealership waiting-?"due to no extra money. Now, 8 months after that, it cracked again. I woke up in the morning to a long crack coming from the edge of the seal that was not there when I parked for the evening.
- Los Angeles, CA, USA
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we had it replaced, it was completed at the dealership. The next 2 were through our insurance company vendor that ensures the windshield is installed properly. 5.) No. Upon the last time, we researched and found that Subaru has outstanding lawsuits for faulty windshields pending and it looks as if nothing has changed.
- Chula Vista, CA, USA
My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening already. Some people have changed their windshield five times already. I bought the car because it's supposed to be safe and reliable, but now I don't feel safe with my windshield.
- Fremont, CA, USA
Faulty windshield that cracked overnight possibly due to weather. The Subaru McKenna dealer service manager says it is due to impact yet there is no clear indicator of an impact on the windshield, I took photos of the crack before they inspected it. Even some Subaru employees were telling me it-??s not a crack made from impact and that they admitted Subaru makes faulty windshields. Yes, my vehicle is available for inspection upon request. I am looking to have it seen by my insurance to see if they agree with the Subaru dealer-??s assessment of the damage. The safety issue is the possibility of the windshield spiderwebbing and decreasing all visibility of the road at any moment. No indicator of any windshield failures except the dealer recommending a separate windshield warranty which I wish they pushed more on it and were honest about the tendency of Subaru windshields to be faulty so I could have gotten that warranty. Or I wish too that I found out about Subaru-??s class action lawsuit regarding the Outback models 2017-2020 regarding their windshields and how they have to pay $2.5 million because of their manufacturing defects. I have a 2022 Outback model but I feel that they windshield is still being made with poor craftmanship. My car is only a year old. And it literally cracked overnight. Perfectly fine one day and the next morning it split straight across the middle of the windshield.
- Norwalk, CA, USA
Less than a year old. Front Windshield cracked on the passenger side near the defrost vent.
- Bellevue, KY, USA
The windshield started to have a stress crack when we were driving on a highway at a high altitude. There was no impact and no impact noise, the windshield suddenly cracked around 6 inches and then progressed from there. It started around the middle passenger side and progressed to the middle of the windshield.
- San Jose, CA, USA
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
- Kirkland, WA, USA
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was never any incident of stone hitting windshield. He stated he would notify Subaru manufacturer of my concern of breakage. Since appointment windshield has continued to crack still waiting to hear back from dealership.
- Sterling Hgts, MI, USA
Windshield cracked while parked in garage. No object impacted the windshield. No temperature extremes. Approximately 12 to 14 inches in length starting from passenger side.
- Cottage Grove, MN, USA
While driving the vehicle at night with auto diming feature there is a line across the top of the windshield, and it is exceedingly difficult to see through the windshield above that line. When the lights are automatically dimmed the line is extended downward about a third of the windshield. It is difficult to see thru the windshield above this line. Extremely dangerous.
- Delton, MI, USA
I walked into my garage and found that I have a massive crack across my windshield. It never got hit by a rock or anything, there haven-??t been extreme temperature changes, it just doesn-??t make sense. It has seemingly cracked for no reason.
- Logan, UT, USA
Unknown. A large Crack appeared on the front windshield starting from the bottom to the middle and then branching off to the left and right of the windshield. There is no evidence of any impact to the windshield. Crack is much to large for me to continue to drive safely. The Subaru car dealership inspected the windshield and submitted a claim to the car manufacturer for possible replacement.
- Granada Hills, CA, USA
Windshield cracked in the lower middle about 6 inches from bottom. The defrost had been on because the window was fogging up. Went in to store and when I restated car noticed the crack. I am concerned about the crack getting larger and also that it is illegal to drive with a vehicle in that condition in my state. This just happened and I have not looked into how it will be fixed and at what cost to me. there was no warning before or after it happened. Crack is dead center about 2 feet horizontally.
- Spanaway, WA, USA
Windshield cracks from pressure from initial installation.
- Littleton, CO, USA
Cracked windshield from no impact
- Okabena, MN, USA
The windshield cracked without any noticeable impact. I noticed a crack 12-15 inches when I got into the vehicle the next day. The day prior I had not noticed the crack, not noticed any impact sound, no incident happened. I-??d not been driving on the highway and I maintained more than 3 car lengths of following distance. I was driving under 40mph the day prior to noticing the crack. The vehicle is just over a month old and has 3000 miles on the odometer when the incident happened. Dealership inspected and found a impact point which is invisible to the naked eye. Such small debris cracking the windshield suggests the windshield is too weak and is a possible safety hazard. Manufacturer and dealer are not able to replace it under warranty. They are offering a one time good will replacement, but if such small specks of debris(not noticeable to the naked eye) can crack the windshield It-??s very likely the windshield will st the minimum crack again or worse could lead to a safety hazard if the debris was a noticeable and more substantial. I-??ve been finding a number of complaints of the exact same issue and similar response from the dealerships/customer service on online forums and youtube.
- Holladay, UT, USA
18" crack in the windshield was noted originating from passenger side pillar extending toward the middle of window. Crack occurred while car was parked in an insulated and locked garage. No crack when parked and large crack the following morning. No known trauma or known rocks striking the windshield. On close inspection there was no star pattern, bubble pattern or palpable concave defect that would suggest a previous rock chip.
- Sebastopol, CA, USA
The windshield cracked during normal operation of the car. This is the 4th windshield since purchasing the 2022 Subaru OBW. The first crack, with no visible impact to the windshield, occurred at 13K, the second, with no visible impact, occurred at 20K, and this third occurred at 41K. They have occurred in different areas of the windshield (from each side and the bottom). Each replacement has been OEM and the 3rd windshield (which lasted the longest) had an additional ceramic coating. I reported the 3rd windshield to the nhtsa and when I reviewed nhtsa's assessment, it was incorrect. I emailed nhtsa requesting the assessment be corrected, but never received a reply and believe the report is still incorrect.
- Del Mar, CA, USA
My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this repair was done. Driving home last night, My 19 year old so was in the passenger seat. He says look mom, the windshield is cracking. Sure enough, no impact was heard or seen, it just started cracking in the same spot as the first time. It was such a hassle to get the first repair done and now I have to do it again!!! Ugh...I now wish I had never bought this car.
- Meadow Vista, CA, USA
- Waukee, IA, USA