10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
1. Front Windshield cracks easily instead of chipping. Appears to be under pressure in a strange way and it cracks then starts to delaminate. I had 2 windshields replaced within 30 days. Water also starts to enter the crack and it impacts the wiper blades when in use. 2. Center Info-Tainment system in underpowered to the degree that touch response is laggy to the degree to be dangerous. With all the climate controls, radio, gps, and other controls now on the touch screen this slowness is dangerous to the point that should warrant a recall. I've had a system update done and this did not fix the slow touch response. It appears to be underpowered hardware.
- Salt Lake City, UT, USA
Windshield cracked for no reason at all. This vehicle had been parked on my driveway and had not been driven in about 3 days. There are no trees or anything near the driveway that could have fallen on the car. While the car was parked on my driveway, the car was facing away from the street. The next morning the crack had already expanded and covered most of the middle part of the windshield. Contacting a local dealer was a nightmare. The dealer person said they're not responsible for a replacement. They looked the other way saying "we just sell the cars", and suggested to take it to Subaru of America. I'm currently waiting for a response from Subaru of America.
- Pasadena, CA, USA
Drive to visit family, no rock chips, no accidents; pulled in about 7pm. Next morning Woke up at 0600 to a severe crack in the windshield.
- Owasso, OK, USA
We had a rock fly up and hit the windshield 7" below top center of windshield, on impact the crack was over 12" in length, now the Crack is now over 24" in length.
- Danville, IN, USA
On 7/7/2022 I was traveling the Blue Ridge parkway and heard a pop sound and saw about 5 inch windshield crack from edge of my Driver A-post frame traveling horizontally toward the center of the vehicle. I did not see anything hit the windshield. By the time I got to a rest stop the crack continued to travel across toward the center of the vehicle. I saw no evidence of impact at the edge of windshield or along crack. I had to lower my seat so as to see below the crack because the sun on the windshield was causing a bright glare spot from light refraction. When I got to Lynchburg I called the closest Subaru dealership. They stated they that something must have hit it and if they had to order a replacement it would be several days and suggested I call my insurance company and a. Auto glass repair company. I then called Subaru customer service which provided me a claim number and stated they would get back to me in 24 to 48 hours. I stayed overnight in Lynchburg but they haven-??t got back to me. I am waiting for someone to come inspect it or tell me where to take for inspection.
- Baltimore, MD, USA
Purchased a 2022 Subaru Outback in late August 2021. We been driving regularly and on Friday July the 1st, we were leaving home going to dinner, got in the car to a crack in the windshield extending from the top center edge of the windshield to the center of the windshield. No impact chip is visible, or by touch. No known rock or debris impact while I was driving. We have been very careful with my nice new car and this is extremely disappointing. Due to the holiday, we were unable to contact the dealer until Tuesday July the 5th. As of the day we contact the dealer the crack is now two thirds down the windshield on a vertical plane and beginning to spider horizontally from the center to the left and the right.
- Clarkesville, GA, USA
Windshield cracked without any obvious impact. Passenger side, lower half of glass. Crack came from the edge of the glass.
- Minnetonka, MN, USA
Windshield chips and cracks easily- I have had my car for less than 4k miles- I had one small chip near top of windshield, and within 2 weeks time it has spread almost all the way down and through the windshield. In that time I have had 2 other small chips to the glass and as of now they have not spread in the heat but I will be watching closely. The crack effects my ability to see road clearly and is worrisome that any rock on the road has the ability to cause not only damage to the vehicle, but could cause an accident. In speaking with a coworker who has similar make and model to me, they have the same issues since buying their car in the last year.
- North Richland Hills , TX, USA
Windshield failed while car sitting in driveway. No impact found on windshield. Took to a dealership where they refused to acknowledge that it was not caused by impact and would not replace. Having to spend $1000 to fix a defect on vehicle.
- La Grange, IL, USA
My windshield simply cracked for no reason that I can tell. I parked it in garage and came out the next morning and there was a crack all the way across to middle of the car. Started on the driver side mid height of the windshield and ran horizontally to just under the eyesight cameras. I don't see where anything hit it or chipped it.
- Humble, TX, USA
Windshield developed a crack of about 20-?? that starts at the passenger side of the vehicle and worked its way inward.
- Atlanta, GA, USA
Large crack (roughly 18in) appeared overnight on passenger side windshield. No known cause as it was parked in a garage when crack appeared overnight.
- Bellingham, WA, USA
-Windshield has spontaneous crack with no indication of any dent or chips due to object hitting. The vehicle is extremely new, picked up a month ago. -The windshield crack is getting bigger and likely will be a hazard for the driver and passenger of the vehicle. -Dealer is saying this is not covered under warranty. Dealer is saying go to insurance and they will replace at zero cost. -This will probably be my first and last Subaru. There are many posts online with other Outback owners reporting this issue.
- West Harrison, NY, USA
Windshield large cracking in less than 3 months of ownership. Crack began initially about a week ago, around 4-6" in length, and has grown substantially to over 20" in the time I have waited for a replacement. Local subaru dealership has looked at the crack and taken photos. No replacement is available yet. Crack size is currently around 22" total length, and spreading daily with temperature fluctuations.
- Seattle, WA, USA
Windshield spontaneously cracked while car was parked- I had just gotten in the car and waiting for my passenger to enter when it cracked from the driver's side edge to center of glass. Upon inspection, no crater or damage was visible or palpable.
- Denver, CO, USA
The windshield cracked after only having the car for 10 days
- Redlands, CA, USA
Windshield spontaneously cracked with no damage occurring to it. Subaru claims they do not cover window repair under warranty.
- Sun City, AZ, USA
Windshield cracked after 1,200 miles. I do not recall any rock hit and do not see any hit point.
- Lake Zurich, IL, USA
I came out to my car in the morning to go to work and there was a huge S-shaped crack in the windshield radiating from the base of the window from under the plastic. Nothing hit it and there is no visible strike. It continues to grow. It is smooth single, long crack about a foot or more long. Very strange and appears like a manufacturer defect as the car only has 2,196 miles.
- Erie, CO, USA
- North Venice, FL, USA