When Apple Carplay is utilized the operator's phone is muted all though they are unaware of this until notified whereas to correct the call must be disconnected then reconnected. This happens continuously and dealer denied any problem and blamed all kinds of other culprits. Upon contacting Apple then Subaru Corporation Headquarters we have discovered that this a problem for many of these models. Subaru said they are trying to resolve this issue yet no one is notifying car owners of this problem and worse denying it exists. This is a grave safety concern as when this happens it distracts the driver trying to correct and if in an emergency the receiver (911) of the call isn't being informed with vital information.

- North Syracuse, NY, USA

On Sunday [XXX] around 10:00 am I stopped to gas up my car while I was going to church with my [XXX] baby in a car seat in the backseat. I closed the car door leaving my car keys and cell phone in the center console and as I went behind the car to gas up it unexpectedly locked. I panicked and ran into the gas station and had them call 911 because I knew my daughter would die if I could not quickly get her out of the car. An off duty Lee County, Florida Deputy happened to be gasing his car and heard the commotion and attempted to assist with a hammer to break the drivers side window but that did not work. The gas station owner came rushing out with a glass breaking safety tool and Deputy Angell (Badge # 21-182) was able to break the window and I safely got my baby out of the car. I took my car to Subaru of Naples where I had purchased the car several months previously. The Service Manager, Victor Hyer and the Service Consultant, Larry Carsi were very helpful and had the window replaced at no cost to me. They researched the problem and told me that was how the car locking system was supposed to work. This does not make sense to me since if the Deputy had not been able to break the window my baby would have died! I'm hoping you can look into this further as I want to prevent this happening to some other mother, who could have a catastrophic outcome. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Punta Gorda, FL, USA

When backing up at night in the dark, the backup camera is useless as the display is too dark to tell where I am going. There have been several times when I almost backed into the ditch or into a pond. My 2017 Subaru Outback backup camera was quite clear even on a dark night, so I never had an issue with backing up at night. My new Outback is dangerous when reversing at night. This needs to be fixed!!!

- Berea, KY, USA

My issue is that my 2024 outback wilderness has a idling problem when starting cold or hot engine the RPM-??s are at 1800 rpm for 1 to 5 minutes.. I feel this is a hazard to public safety in cold weather conditions because it stays at high idle and therefore stopping on slick roads is a problem.. I-??ve had this at just one dealership a they said car is normal I do not feel it is safe.. I am a [XXX] male and have had many new automobiles and never had a real complaint this is a very serious complaint I hope someone inquires about it asap. Subaru corp has to technical issues reported but this is a very serious complaint INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Oakdale, NY, USA