10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 13,352 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The wheels locked while driving on a clear December day (I don't have exact day) on a winding mountain road full of cliffs. 38 mph and feet from going off a cliff Subaru say electronic module failed then in another statement from hak at Subaru America they say the two occurrences not related even though they happened simultaneously. We took the car in because of the wheel locking up while moving and they discovered the electronic failure. They maintain the car is safe to drive "because they can't recreate the problem". Subaru fairfield has promised us help but have done nothing but issue threats when no one from Subaru America even calls us! the cars have a serious safety issue and no one wants to drive it including the service technician. They drove it 20 miles when they were supposed to be testing it. We have date/time stamped photos! we were told this is a "rare" safety failure yet they treat us like normal and lie about even test driving it. This is so unsafe that a car wheel stops moving like the engine is off yet the car is runningt!!! she decided try and jerk the wheel super hard and fortunately it finally moved and she did not go over the cliff and fortunately there was no traffic coming in the opposing lane as she crossed the yellow lines etc. She had a sore back for many days from the force of jerking the wheel and was left shaken and disturbed with no where to pull over. Subaru America regional service manager requested the details and was supposed to contact us but no one has. We naively beloved the dealer that they were trying to help us instead today I get an email saying the will now charge us storage of $175 X day if we don't collect the car. I sent them notification that we are surrendering the lease as we will never get in this car again. Dont buy a WRX!!!!!
- Napa, CA, USA
The contact's son owns a 2018 Subaru WRX. While making a left turn at 25 mph, the front driver side wheel remained in a turned position after the driver attempted to straighten the vehicle. The driver lost control of the vehicle and collided with a tree. The air bags failed to deploy. The driver suffered a broken nose and a swollen eye. The driver was taken to the hospital for medical attention. A police report was filed. The vehicle was towed from the scene to an independent mechanic. The vehicle was in the process of being transferred to brunswick Subaru (2992 center rd, brunswick, oh 44212) for diagnostic testing. The manufacturer was made aware of the failure and planned to investigate. The approximate failure mileage was 1,055.
- Twinsburg, OH, USA
- Bremerton, WA, USA