Upon applying parking brake to the maximum extent possible, which is beyond 11 clicks as stated as required by Subaru, and the vehicle is on an incline greater than 8 degrees, the vehicle will not remain in place. I am also concerned that if the brake is required in an emergency situation, it will not effectively stop the vehicle as the wheels are still allowed to turn more freely than expected given its inability to hold the vehicle on a hill. I took the vehicle to Subaru twice expressing the complaint and was summarily denied service. The technician refused to even inspect vehicle even after requesting an inspection. The service technician informed me that you must apply the parking brake to 11 clicks and put the vehicle in gear. The force required to pull the parking brake to 11 clicks is more than many people are able to apply in a single motion as required by federal law. In addition, air compression is explicated stated in federal law as not allowed as a mechanism of force for use in a parking brake system. Air compression is what is used in the engine as a means to prevent the wheels from moving when in gear. Further, the parking brake system shall according to federal law, use an accumulation of force independent of other systems for the parking brake, which is not the case per the instruction from Subaru. Lastly, Subaru also instructed me to put a wheel stop behind the wheel as a standard practice in this common parking scenario, which isn't possible to do if I have to take my foot off the brake to get out of the car to place the wheel stop. As soon as I take my foot off the brake, the vehicle moves so I am unable to safely exit vehicle in order to place the wheel stop. This is a serious safety issue both for keeping a parked vehicle in place and also in an emergency brake scenario.

- Acworth, GA, USA

The contact owned a 2020 Subaru WRX. The contact stated that while he son was driving at 40 mph, he attempted to depress the brake pedal however, the vehicle failed to stop, running a red light, the vehicle was T-boned. The contact stated that the impact caused the vehicle to hit a light post, the air bags failed to deploy and the seat belt failed to lock. The contact stated five days prior her son was driving and the brake pedal failed to engaged while coming to a stop light. The driver had to depress the brake pedal to the floor to stop the vehicle. The driver stated that no warning lights or messages were displayed during either failure. The driver sustained a fractured wrist. The police report was filed. The paramedic came however, the contact was told to call the doctor for X-rays. The driver was seen by his doctor for his fractured wrist. The vehicle was totaled and was towed to a body shop. The contact called heritage Subaru ownings mills (9808 reisterstown road owings mills, md 21117) and was told to call the manufacturer. The contact called the manufacturer and filed a complaint. The failure mileage was 2,100.

- Pikesville, MD, USA