My sunroof spontaneously shattered. The car was not moving at the time.

- Hughes Springs, TX, USA

Subaru sent me an email informing me a software update was available for my vehicle. For weeks I tried to update the software, however it has been unavailable. I attempted to reach Subaru via their 1800 number at least a dozen times. Subaru does not answer their phones, and does not return calls when the option is selected. I opened an ticket number online via their complaint system and have also not received a response. I attempted to reach their roadside assistance phone line and also could not reach a person. I sent an email to Subaru Chief executive and received a call back from their executive offices. They acknowledged that they were also ubable to reach a person at any of their numbers including road side assistance. This is obviously extremely unacceptable for many reasons. Subaru charges for pre installed equipment and subscriptions for access to roadside and support. Not only are they building in cost to the consumer, but they are not delivering what they are promising, and most importantly, not providing what you are paying for. The safety aspect of not being able to reach roadside assistance is very serious. I have yet to receive an answer as to why i received an email telling me to update my vehicle software when I don't have software available to install. The dealership I purchased the vehicle from confirmed the software in my car isn't up to date, or is an obsolete version. Subaru needs to be held accountable for not providing the services they are advertising, selling, and customers are dependent on.

- Magnolia , TX, USA