I am writing this mail to express my dissatisfaction over the car services I purchased from an authorized dealer in Turkey in 2014 and the after sales services.
The car was purchased in June 2014 is a SUZUKI S-CROSS GL+ model automatic. Authorized dealer was SUZUKI Asal Otomotiv. I experienced a gear box failure in 2017. The car was at 79.000 km. Problem could only be diagnosed after I took the car to the service facility of Asal Otomotiv 4 or 5 times. Finally, on 9.11.2017, they identified the problem and sent the gear box to a repair facility. I was able to get my car back after 10 days. However, the same problem re-emerged on May 2018 and the gear box was sent away to be repaired again on 24/5/2018. I got a feedback from SUZUKI Turkey Head Office that the first repair was not done correctly. This is the 24th day and I still didn't receive my car back.
I am deeply disappointed with the car, since I experienced the same problem in the last 6 months twice, and the poor quality of the maintenance and repair services. I also haven't been offered a replacement car during the repair period, which made my life very difficult.
I would like you to know my disappointment about your brand, and my decision not to choose a SUZUKI for my next car.
I am writing this mail to express my dissatisfaction over the car services I purchased from an authorized dealer in Turkey in 2014 and the after sales services.
The car was purchased in June 2014 is a SUZUKI S-CROSS GL+ model automatic. Authorized dealer was SUZUKI Asal Otomotiv. I experienced a gear box failure in 2017. The car was at 79.000 km. Problem could only be diagnosed after I took the car to the service facility of Asal Otomotiv 4 or 5 times. Finally, on 9.11.2017, they identified the problem and sent the gear box to a repair facility. I was able to get my car back after 10 days. However, the same problem re-emerged on May 2018 and the gear box was sent away to be repaired again on 24/5/2018. I got a feedback from SUZUKI Turkey Head Office that the first repair was not done correctly. This is the 24th day and I still didn't receive my car back.
I am deeply disappointed with the car, since I experienced the same problem in the last 6 months twice, and the poor quality of the maintenance and repair services. I also haven't been offered a replacement car during the repair period, which made my life very difficult.
I would like you to know my disappointment about your brand, and my decision not to choose a SUZUKI for my next car.
- cenk, Ä°stanbul, Turkey