8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
5,300 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Nov 272019

Model 3

  • Automatic transmission
  • 5,300 miles

Driving along at 20 miles an hour on a city street, nearing a stop light, my car suddenly took off! I had to brake to avoid a collision. The car accelerated all by itself. I was very lucky that no collision occurred, but this is a life-threatening issue! We have reported this to Tesla, who does not appear to be taking the issue seriously. They told us to bring the car in for service (next available appointment a week away.) But we believe the car is not safe to drive.

There have been several very serious accidents (we later learned) caused by unintended acceleration into solid objects such as buildings and other cars. Why isn't Tesla saying "Don't drive the car until we can get to the bottom of this. We will send a tow truck, and give you a loaner to drive." Instead, they told us that if we wanted it towed, that would be at our own expense, unless Tesla finds something wrong after it gets to the service center. "And feel free to use Uber, public transportation, or rent a car at your own expense."

We know that Tesla will not find anything wrong with our car, because we have read that Tesla has repeatedly blamed owners in court for pressing the accelerator, when clearly the car accelerated itself! The problem is their own software, and the problem has been going on for years. Tesla knows about it, but has not done anything to fix it!

I bought my Tesla, because they told me the car will stop itself if it detects you are about to hit something. But instead, the car is CAUSING accidents! My Model 3 Tesla is only 5 months old! I am so upset! I bought this car because Elon Musk said it is "the safest car on the planet!" But now I see that it is so unsafe that I cannot even dare drive it.

- Lindy S., Citrus Heights, CA, US