- purchased Tesla (model 3)
- was told that Tesla doesn’t sell used model cars (as I was interested in model s used)
- if I didn’t purchase that day I wouldn’t get the car for months.
- was told traffic visualization came with the car I purchased, side mirrors on the car in reverse were adjustable since I couldnt see(they are not), and range on car was 265 exact (it is not)
- Allowed us to take the car home that we are buying (come to find out, Taylor said that the loaner cars are fully loaded, the one we have isn’t)
- Never was told about a long range option
- I tried to fix the issue the next day, I was shrugged off
- Johnathan (service rep) stated range is not exact, car drains battery overnight, not recommended to charge the battery to full 265 (sales rep said it was fine)
-Body parts on car a lot were off aligned, service dept won’t help or answer calls
- sentry mode drains battery (sales rep said it doesn’t, since the camera storage isn’t stored on the car) - I believe it is?
- drove car to the Bay Area - 5 hour trip turned into 9 hours with stops
- rear passanger door panel is not on correct
- there was green tape all inside the car
- the window trim wasn’t on right, hanging off. Had to put some on myself, the other one I couldn’t
- Adam told me that he would be working with the “remarketing team†to get me a better than normal trade in quote. Told me that he was working with a special team to get me a quote - and that the team should have offered me a long range vehicle and he apologizes for all the mess
- called me with a regular trade in quote (even thought he promised me a not normal trade in and will be escalating) He went to the Tesla.com website and submitted a trade in quote and was not working with a “special remarketing team"
- Kevin called me and asked for Adam and if I had received my trade in quote through the website, figured it out that it was me and not Adam, hung up and blocked me.
- Kevin blocked me
- Called and wanted to take my car in for the issues - the advisor wouldn’t give me his name and that he felt threatened because I asked for his name.
- My wife goes down to Tesla Costa Mesa to speak to Kevin Wong then speaks to Brian and finds out Jared is who accused me of threatening him.
- Julia called me after that interaction, the same day and gave me the 3 options
- Went back and said “it was a miscommunicationâ€
-Car AC stopped working
-Car wouldn’t start
-Rear small window shattered by itself when driving on freeway, causing us to swerve because the window just popped out of nowhere and almost hitting the side barrier.
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Quick breakdown:
- purchased Tesla (model 3) - was told that Tesla doesn’t sell used model cars (as I was interested in model s used) - if I didn’t purchase that day I wouldn’t get the car for months. - was told traffic visualization came with the car I purchased, side mirrors on the car in reverse were adjustable since I couldnt see(they are not), and range on car was 265 exact (it is not) - Allowed us to take the car home that we are buying (come to find out, Taylor said that the loaner cars are fully loaded, the one we have isn’t) - Never was told about a long range option - I tried to fix the issue the next day, I was shrugged off - Johnathan (service rep) stated range is not exact, car drains battery overnight, not recommended to charge the battery to full 265 (sales rep said it was fine) -Body parts on car a lot were off aligned, service dept won’t help or answer calls - sentry mode drains battery (sales rep said it doesn’t, since the camera storage isn’t stored on the car) - I believe it is? - drove car to the Bay Area - 5 hour trip turned into 9 hours with stops - rear passanger door panel is not on correct - there was green tape all inside the car - the window trim wasn’t on right, hanging off. Had to put some on myself, the other one I couldn’t - Adam told me that he would be working with the “remarketing team†to get me a better than normal trade in quote. Told me that he was working with a special team to get me a quote - and that the team should have offered me a long range vehicle and he apologizes for all the mess - called me with a regular trade in quote (even thought he promised me a not normal trade in and will be escalating) He went to the Tesla.com website and submitted a trade in quote and was not working with a “special remarketing team" - Kevin called me and asked for Adam and if I had received my trade in quote through the website, figured it out that it was me and not Adam, hung up and blocked me. - Kevin blocked me - Called and wanted to take my car in for the issues - the advisor wouldn’t give me his name and that he felt threatened because I asked for his name. - My wife goes down to Tesla Costa Mesa to speak to Kevin Wong then speaks to Brian and finds out Jared is who accused me of threatening him. - Julia called me after that interaction, the same day and gave me the 3 options - Went back and said “it was a miscommunication†-Car AC stopped working -Car wouldn’t start -Rear small window shattered by itself when driving on freeway, causing us to swerve because the window just popped out of nowhere and almost hitting the side barrier.
- Yasir M., Costa Mesa, US