My job description is a Mechanical Engineer that has been in manufacturing for over 30 years. I have worked for 2 tier one suppliers to the automotive industry. I do know what I am dealing with as far as quality issues. First off, the Toyota 3 year/36000 mile comprehensive warranty states that the manufacturer will replace any defects due to quality or craftsmanship. The rust problem is due to lack of a coating that was supposed to be on the so called bare metal components. I have a 10 year old Toyota truck that has absolutely no rust on the interior. I told the McDonough, Ga. dealership that if they find any rust on their lot of cars I will drop the case. They could not find any. They simply said they were not covering it because "the defect did not substantially impair the use, value or safety " of the vehicle. I am sure this statement comes from past lawsuits and a lawyer came up with this B.S. I went down the whole list of steps to arbitration and got the same reply. Pure strait up idiots that have no clue as to why you buy a NEW vehicle. Just because it does not get you injured or killed they will refuse to do anything and they know you are not going to take them to court to sue. This problem I have is a rare one so I cannot get the numbers to back me up.
The bottom line is that Toyota is no better a vehicle than anyone else. I have owned many breeds and all give you trouble. It's a good thing I am better at fixing them than the mechanics themselves. I was hoping to not have to, getting too old for this crap.
My job description is a Mechanical Engineer that has been in manufacturing for over 30 years. I have worked for 2 tier one suppliers to the automotive industry. I do know what I am dealing with as far as quality issues. First off, the Toyota 3 year/36000 mile comprehensive warranty states that the manufacturer will replace any defects due to quality or craftsmanship. The rust problem is due to lack of a coating that was supposed to be on the so called bare metal components. I have a 10 year old Toyota truck that has absolutely no rust on the interior. I told the McDonough, Ga. dealership that if they find any rust on their lot of cars I will drop the case. They could not find any. They simply said they were not covering it because "the defect did not substantially impair the use, value or safety " of the vehicle. I am sure this statement comes from past lawsuits and a lawyer came up with this B.S. I went down the whole list of steps to arbitration and got the same reply. Pure strait up idiots that have no clue as to why you buy a NEW vehicle. Just because it does not get you injured or killed they will refuse to do anything and they know you are not going to take them to court to sue. This problem I have is a rare one so I cannot get the numbers to back me up.
The bottom line is that Toyota is no better a vehicle than anyone else. I have owned many breeds and all give you trouble. It's a good thing I am better at fixing them than the mechanics themselves. I was hoping to not have to, getting too old for this crap.
- avillanova, Jackson, GA, US