10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 51,812 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2000 Toyota Avalon. In the mornings, especially in cold weather, the contact makes several attempts to start the vehicle. There were no warning lights illuminated on the instrument control panel. She called the dealer and is currently in the process of having the vehicle inspected to determine the cause of the failure. The manufacturer stated that because she exceeded her warranty, they would not provide any assistance. The failure and current mileages were 63,000.
- Carlsbad, CA, USA
I own a Toyota Avalon 2000 with <87000; 4 weeks ago the car experienced a complete engine failure that was determined to be as a result of low oil volume most likely due to oil sludge build-up. I have regularly maintained the vehicle, and have all the receipts. The dealership has tried to avoid taking blame, but after two independent adjusted viewed the car, the dealership has put me in a loaner vehicle. I am awaiting a return call from the regional manager, but they are taking a long time to respond; they have had my car 4 weeks. I have done extensive research and found Toyota reported oil sludge problems and has covered costs of repairs. I am, however, having great difficulty getting something done with my car.
- Nashville, TN, USA
I took my Avalon in because there was smoke coming from the tailpipe upon engine start. They told me that there was sludge buildup caused by the improper maintainance and that they would clean out the engine and that should help. But the fact is the car now pings so loud you can not hear the radio. No it is not the gas. They blamed the sludge problem on my maintenance. I have always kept the car up to date on the oil changes. The miles at that time were approximately 30,000. I have heard many Toyota's have the same problem. The miles I have now are 50,000.
- Lauderdale By The Sea, FL, USA
While driving at any speed and when accelerator was released vehicle stalled and lost power. Once vehicle stops only then can it be restarted. Vehicle had been to the dealer twice for this problem, and dealer could not duplicate the problem.
- Florence, MS, USA
The engine would cut off twice while driving 40 to 65 mph. Dealer test drove vehicle for 125 miles however was not able to find anything wrong the vehicle.
- Columbia, MD, USA
Changed engine oil as directed by Toyota dealer on my new 2000 Toyota Avalon (every 3,000 miles). White smoke started coming from exhaust in late 2001. Took it in to Toyota service dept. Was accused of not keeping up routine maintenance (oil changes) on the vehicle, as sludge had built up under valve cover and in engine. Was totally livid at this untrue accusation. Was told I needed $4,000 to repair. I had to trade the vehicle in on a new Toyota vehicle -- starting at $4,000 in the red. For example, new vehicle was approximately $26,000. To that Toyota added the $4,000 to it. I now owe $30,000 on a vehicle worth much much less. I'm enraged and want a $4,000 credit back to my balance on my new vehicle after learning of the obvious relevation that Toyota is to blame for a faulty engine problem on many of its vehicles. I work for a law firm and will stop at nothing short of this outcome. Thank you.
- Chalmette, LA, USA
Impact on right front, severe enough to knock engine out of mount.
- Clarksdale, MS, USA
- Austin, TX, USA