I am about to purchase a 2008 Avalon Limited with 42800 miles from a dear friend. In test driving the car which is in excellent condition, we noticed the crack in the dash all across and down to the glove box. In doing research we find there was a class action suit that closed in 2018. Since the car has always been garaged and barely driven during the last 7 years when her husband became ill and no longer drove, she never noticed the crack nor has she received any info about the class action suit. Toyota tells me that legally, when the class action suit remedy period expires, Toyota cannot do anything to help the consumer. How can I prove that she was never notified? Does anyone have any other ideas of recourse in this matter?

My wife's 2004 Sienna was recalled for the dash cracking. In fact, it cracked in 2 areas and we eventually had it replaced by Toyota. Now, my 2008 Avalon is showing cracking, just not on the dash. On the material just above the glove box. And what started out as a small 3 inch crack (when I first noticed it), has now taken a turn left and is running across to the left. I'm eventually going to fix this, but am hoping mine is not an isolated incident and Toyota is aware of this. With just under 46,000 miles, it sucks. I have reflective tinted windows all around, except for the front windshield, and use about 50% of the time a sunshade that covers the whole front windshield. I would have suspected the dash cracking before this section above the glove box.

I can't drive the car with the windows closed as the chemical smell of the melting dash is caustic, it horrible. Toyota tells me that it may take some six months or more the get a new one due to the back order. I just bought this Avalon a day ago! PISSED! I am seeing the dealership and Toyota in providing me with a comparable vehicle to drive while waiting!

Update from Sep 10, 2016: After calling the CEO of Toyota Corporate headquarters they reduced my free replacement dash time from 6-7 months to three weeks!

I found it annoying and odd because the car was mainly in a garage in shade and no one sat on that side most of the time and MOST of all it is cracking in other places now. There HAS TO BE SOMETHING DEFECTIVE SOMEWHERE CAUSING THIS. ITS NOW WORRISOME. Unsightly is just annoying, but danger potential is the main concern. Is there a recall about this or other complaints. I know a friend having same problem on Lexus and it's being replaced by recall. Let me know about all recalls on my Avalon. Thanks

What started as a very small crack has become an enormous problem. There are multiple cracks all over the dashboard and new ones appear often. This car has only 35,000 miles currently. When I spoke with the dealership they wanted to charge me thousands, since the cracks are in multiple locations on the dashboard, all of the sections would need to be replaced. Looking at other complaints on the internet, there seems to be a clear pattern of cracked dashboards in humid and hot states. Especially, Texas, Florida, Louisiana, etc. Since this seems to be a regional problem, I wonder if it will ever be addressed. This is my fourth Toyota and unless this problem is resolved, it will be my last.

Many of these problems begin on the airbag section of the dashboard and then spread. Recently there has been an airbag recall on some models, but currently not this one. Could there possibly be a connection?

Bought a new 2008 Toyota Avalon from David Maus in Sanford, FL. They advertise what ever it takes, I have called their customer relations (407) 302-8851 twice and have been transferred to their service department, where I had to leave a message since a person did not pick up. Still have not got a call back. I wanted to see if there was a recall since this problem was not caused by any thing we did to have the dash crack. Went on line and this is an ongoing theme with dash cracks. Their material used in the dashes is evident that it is not the right choice Toyota should recall all vehicles with this problem, if not I would think twice before buying another Toyota.

Update from Aug 8, 2013: Limited edition

Update from Aug 23, 2013: Have a picture of another crack that has appeared since the original complaint.

Update from Nov 1, 2013: Another crack was noticed today, want to add photo of the latest crack.

Update from Nov 23, 2013: Counted all the dash cracking problems from this one web sight and counted 78 similar complaints on Toyotas since as far back as 2003 and Toyota does still not want to admit that they have a problem and are willing to stand behind their product, tells you something about the company.

Update from Feb 2, 2015: our car has the ground effects package which was an option from Toyota. We have less than 34000 miles on car and just received a letter from Toyota saying they have now decided to repair the cracking of the dash which the dealer wanted around a $1,000 to fix as the whole dash had to be replace. About time the company taking steps to correct this problem they have with this car. But now the spoiler on this car is having the clear coat peeling away from the paint I feel this is also a problem they should address. The dealer wants around $200.00 to repaint again this is something that should not happen and I think it should be included as it also is an appearance issue that should not have happened.