The sunroof of my 2019 Toyota Avalon is defective. It is available for inspection upon request. My safety, as well as the safety of my passengers, has been put at risk. My problem has been confirmed by Sheehy Toyota of Fredericksburg. No warning lamps or messages to indicate sunroof problem. The driver side of my sunroof keeps clogging. I first took my vehicle to Toyota Sheehy of Fredericksburg on 1/3/2023. Sunroof tray was found to have a buildup of organic detritus, causing drains of sunroof tray to be clogged and allowing rainwater to spill over into interior. Sheehy technician cleared the sunroof tray and drains of organic material. Drains were now flowing properly. Technician claimed that sunroof would not have to be drained for at least two years. There was standing water and a heavy mildew smell in the car. Sheehy refused to clean/drain carpet of water. I took it to a detailer and had the detailer vacuum and clean the carpet. Less than a month later, I started experiencing the same issues -- wet carpeting on the floorboard. I took my vehicle to Sheehy Toyota of Fredericksburg on 2/7/2023. Technician told me that the driver side of the sunroof was clogged. Technician claimed that he fixed the clogged drain of the sunroof. Technician suggested that my sunroof got clogged because I have only driven my car 140 miles this month. Not a rational explanation. He recommended that I replace the carpet due to mold concerns. Why would I replace the carpet if there is a strong possibility of having wet carpet every few weeks? Technician insists that wet floor is not coming from any source other than the sunroof. I suspect that my sunroof is defective. I should not have to worry about wet carpet in my car everyday that we experience rainshowers. Sheehy Toyota insists that nothing is wrong with the structural integrity of the sunroof and that external factors are to blame.

- Fredericksburg, VA, USA

My husband, an 84 year old, was driving the car and got into a double accident. First, he was parked in a parking lot and he got in the car and backed up. As he backed up he hit a vehicle parked behind him causing that vehicle to hit two other vehicles. (please note: We are still waiting for full police report for information as to exactly how far he would have backed, but I believe not much more than 1 to 2 car lengths.) this car had the Toyota care package installed, which included the safe backing features to slow a vehicle when backing and another object is blocking the path. My question - what happened to these safety features. My husband left that accident and drove about 1 block down the street, running the end of the yellow light and into red light, and hit the right rear of another vehicle. His vehicle then drove out-of-control into the corner planter and hit a sign, which then fell onto two vehicles. It is my understanding that after he hit the tail of the vehicle, his vehicle sped up into that planter area. Again, the vehicle is equipped with the safety features that are supposed to slow or stop the vehicle - but didn't. my husband was in the wrong - and should not have been driving. However, he was the one hurt the worst with 7 broken ribs, a broken femur, a broken nose, an injury to the spleen and bleeding on the brain. My concern is the functioning of the safety features that Toyota dealers are touting about the vehicles.

- Santa Ana, CA, USA