At my most recent service visit (Oct 2022), I requested information about an issue my C-HR is having ("broken" image on the sideview mirror puddle lights) and was told that the issue was not covered under warranty even though the car was in Toyota-€™s care for months before I purchased it in 2020 and the issue was a known issue by Toyota. Unfortunately, it did not appear on my vehicle until recently. However, I have found a Toyota Customer Support Program Bulletin (No. POL19-05) on the NHTSA website that says that Toyota would cover the issue under Secondary Coverage for 5 years from the vehicle-€™s first date of use or 60,000 whichever occurs first. My car is definitely in this time range. I would like to have this issue fixed by Toyota as it appears to qualify as a known defect.

- Redwood City, CA, USA

One day the climate control cluster was inoperable. The lights didn't come on with the vehicle and was unable to change temperature/AC or turn on the blower motor. Took vehicle into Larry H. Miller Toyota Dealership and they told me it was the ECM (wasn't communicating properly with the LAN system) and that the heated seats were affected as well. This is as 2018 with only 30k miles on it and says it's not covered under warranty and I will have to pay $1,500 out of pocket. This was a Manufacturer defect, why is the consumer having to pay for a manufacturers defect?

- Salt Lake City, UT, USA