I went into Bullock Toyota on July 26, 2010 because I was having a problem with my CD player not working properly. I went to Bullock Toyota to have it looked at and to see what was wrong. I provided the service people with my warranty information and I went to wait in the waiting area. After waiting about 30 minutes, a service woman came into the waiting area to inform me that, she had called and ordered a another radio and it would be in by Friday. I called Bullock Toyota on Friday and there was not an order placed for a new radio. I was informed by Deidre that the service woman that was supposed to had ordered the radio no longer worked there because of situations like mine. Deidre informed me that I would have to come in again and let the mechanic take the radio out and send it off so it could be fixed or exchanged. She informed me that it could take 7 to 10 business days. 7 to 10 business days came and went and I still have no radio. I called them and asked they informed that they have not received it yet and they should have by Wednesday. Wednesday came and went I still have no radio. I called them again to check and they informed me that they would call to see whats the hold up. They called me back and they said I should see it any day now because it has been shipped. From then i kept have to call them to see if the radio was in. They never called the people who they were suppose to call about the radio until I called them to ask about it. I talked to Rebecca in service and I still am getting the same story. I started calling the parts department and the same results I got in the service department was the same results I got in the parts department. Last week I called to check and he informed that the radio should be here Monday on the 20th of September. I have left my phone number for them to call me and at least keep me updated and they have failed to do that.
I have called BULLOCK TOYOTA at least 30 times in the last two months and I still have no radio. Today is September 21, 2010 and I still don't have my radio. I am extremely pissed. They only try to track the radio down when I call them to remind them. You would think that would care more about customers being that they are under new management. This is very poor customer service. Its does not take 2 months to receive one part that is under Toyota Care Warranty. What is the purpose of buying the extended warranty.
I went into Bullock Toyota on July 26, 2010 because I was having a problem with my CD player not working properly. I went to Bullock Toyota to have it looked at and to see what was wrong. I provided the service people with my warranty information and I went to wait in the waiting area. After waiting about 30 minutes, a service woman came into the waiting area to inform me that, she had called and ordered a another radio and it would be in by Friday. I called Bullock Toyota on Friday and there was not an order placed for a new radio. I was informed by Deidre that the service woman that was supposed to had ordered the radio no longer worked there because of situations like mine. Deidre informed me that I would have to come in again and let the mechanic take the radio out and send it off so it could be fixed or exchanged. She informed me that it could take 7 to 10 business days. 7 to 10 business days came and went and I still have no radio. I called them and asked they informed that they have not received it yet and they should have by Wednesday. Wednesday came and went I still have no radio. I called them again to check and they informed me that they would call to see whats the hold up. They called me back and they said I should see it any day now because it has been shipped. From then i kept have to call them to see if the radio was in. They never called the people who they were suppose to call about the radio until I called them to ask about it. I talked to Rebecca in service and I still am getting the same story. I started calling the parts department and the same results I got in the service department was the same results I got in the parts department. Last week I called to check and he informed that the radio should be here Monday on the 20th of September. I have left my phone number for them to call me and at least keep me updated and they have failed to do that.
I have called BULLOCK TOYOTA at least 30 times in the last two months and I still have no radio. Today is September 21, 2010 and I still don't have my radio. I am extremely pissed. They only try to track the radio down when I call them to remind them. You would think that would care more about customers being that they are under new management. This is very poor customer service. Its does not take 2 months to receive one part that is under Toyota Care Warranty. What is the purpose of buying the extended warranty.
- Bradley Nicole T., Louisville, MS, US