I'm in love with Toyota. In Brazil I always had cars of this brand, but newer in manufacture. I recently purchased a 2007 Toyota Camry from a third party and at the time of purchase I did not realize the size of the problem. The car as always is excellent. But to my surprise your panel is simply melting. Just tap it and it dissolves in your hand. As it is sticky and sticky in the hot sun, its reflection almost completely covers the front windshield. I need to drive with dark glasses to get visibility. When researching the subject, I realized that this problem is widespread. That all Camry's have this defect. Imagine the danger of those countless drivers driving in poor visibility. Another point to be thought about is the guarantee of the air bag due to the fragility of the panel. It really is a disappointment with Toyota, and I hope they have a solution not only for me, but for everyone, as I consider this a matter of public safety.

My car had no problems with the dashboard until the end of last summer (2018) when I noticed after my fingernail accidentally sliced a gap in the dash. I thought, what in the dickens is happening here!! This summer it has gotten to where it actually looks like it is melting, anything sticks to it and its like a soft goo. But the worst is the fact I can not see to drive with the glare it puts off when the sun is out. It makes it impossible to see the lines on the road and very dangerous. It seems since this is the makings of Toyota, they should replace any car that has these problems Thank you

The dealer (Swope Toyota Ky) where I brought the car never inform me about the dash board issue. I found out about this issue when my wife and I went on vacation and I had some issues with the car, so I took it to the Toyota dealership in North Carolina. They ask why I haven't had my dashboard replaced, I told the representative I never received a recall letter and my dealership never informed that I could have it replaced even tho they saw the melting. The dealership in North Carolina said they would have replace it but the warranty time has expired. I went back to my dealership to price and replace the dashboard and these people want to charge me almost $1700.00 to replace something they should have done early. They are all full of bullshit and I will inform others about the sorry communication that Toyota offers to their customers. I brought this car brand new and love it and would have brought from Toyota again, but I don't trust them anymore. I hope this issue doesn't happen to anyone else.

I brought my car in to have dash replaced and was told it was ordered! 2 to 3 moths later, still haven’t heard anything. stopped by the dealer, was told dash still not in. I also had a window switch that needed to be replaced, was told we will do both together. About 4 months later called, dash still not in. I decided to check with another dealer and to my surprise was told it expired and could not been done. The new dealer was upset that I have been driving around 9 months with a switch that could have caught on fire! No one called from the 1st dealer to let me know it was expired! They had at least 3 times to tell me and didn’t.

I was advised to call 1st dealer and tell them to replace dash. I did and Gary was very rude, too bad too sad attitude! I was given Toyota corporations number. I called and was told nope, it expired!!!! But keep in mind if it was a recall SAFETY issue there would not be an expiration date. Sad part is I have a print out of the part ordered with the order number! The first dealer is declining to replace dash and stated it was never ordered! Mean while I have proof it was ordered!

This is a safety issue, the glare makes it very hard to see the road! I think this case should be reopened to make Toyota replace all the dashes no matter what! No excuses, no putting us on hold so it expires and they don’t have to replace the dashes in question!

The dashboard has always been really spongy and soft. It is so shiny that the glare created makes it impossible to see anything when driving in the daytime. I really started noticing it more in 2015. I'd clean the dash with a cloth and chunks of it would come up and it was gooey. I never got a letter about it from Toyota so I figured I was on my own with it. Then I noticed a couple months ago they had an extended warranty period on it, which expired May 31st 2017. I still contacted Toyota by phone, and I was told sorry about your luck more or less. I've always thought Toyota was a good brand but things like this really turn me off to a car..

I wasn't aware of the extended warranty for the melting dash issues, I read an article on line and called the Toyota's customer service number to find out that is already late. Extended warranty period expired on May, 2017. I explained that I was never notified by Toyota, I decided to make a complaint about this manufacturing defect resulting from poor material usage for dashboard molding.

The melted dashboard creates a reflection or glare on the windshield that impedes our ability to see the road and their surroundings. In addition to cosmetic problems, the melting dashboards may also pose a safety hazard, the chemical from melted plastic definitely very harmful. The melted dashboards must be call out by the Toyota dealers.

Thank you.