9.0

really awful
Typical Repair Cost:
No data
Average Mileage:
34,900 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Jun 262013

(reported on)

Camry GL 2.4L

  • Automatic transmission
  • 49,710 miles

From the day one I bought the car I had this problem of car pulling on one side and cutting the tyre from inside. When I took it to Toyota dealer they were not able to fix it and gave different suggestion. One dealer said camber bolt will fix the problem and other dealer said it will not. Each one of the alignment providers asked me same question if i had any accident Before. I never had such accident. As per my knowledge and visually looking under the car at the repair shop we can't see any damage what so ever which can affect the alignment.

I have been spending hell lot of money changing tyres as my tyre works out from inside of the passenger side and also pulls on the left.

I will be very great full to anyone who can help me out with this problem.

As far Toyota is concerned they don't want to take any responsibility or help me out.

- kpatel, Auckland, Auckland, New Zealand

problem #1

Dec 012007

Camry LE 4 cyl

  • Automatic transmission
  • 20,000 miles

I sent this letter to Oxford Toyota in Oxford, MS:

In December of 2007, I came to your car lot to purchase a Toyota Camry. Having had good dealings with your dealership in the past for service on my Ford Explorer, I wanted to purchase my vehicle from your company. I was approached and “assisted” by Claude Cockerell. I chose a gold 2007 Toyota Camry LE. I traded in my 2003 Ford Explorer XLT and drove the Camry off the lot that day. While driving off the lot and to the post office, I noticed two things: I had a chip in my windshield and the car was pulling hard to the left. I immediately called Mr. Cockerell and informed him of the problem. I got zero assistance and absolutely zero concern from him. I continued to inform him of the problem daily for the next week or so, with absolutely no help. We had a very large snow and ice within the next month. Naturally, the windshield cracked all the way across. Again, absolutely no concern or help from Claude Cockerell. Jeff Gnew from the Ford portion of your dealership was very kind and helpful. He had the windshield fixed. I informed him of the alignment issue that had been bothering me since the day I drove the car off the lot.

Since I purchased my car, it has pulled hard to the left. I have told your service department about this issue virtually every time I’ve brought it in for service - I always have my service done at your dealership - with no effort to check into the issue or have it fixed. “Sometimes the road makes it feel out of line” and many other excuses were given as reasons for something I could easily feel just by driving the car.

I recently had to put a SECOND set of 65,000 mile tires on my car. My car has less than 90,000 miles on it. That is THREE sets of tires on a car with 90,000 miles on it. I have my tires rotated every single time my oil is changed. I drive my car gently, avoiding pot holes and other road hazards. When I had the THIRD set of tires put on my car at your dealership it cost me almost $700 (AGAIN). The alignment was off. I also have warped rotors and my brakes are gone.

Your service department informed me yesterday that there is something wrong with the frame of my car, the left front wheel is set behind the other one and no matter how much money I spend the car will never be right. I was told there was no recourse for me in regard to the money I spent attempting to do the impossible - get my car in alignment.

I came to your dealership in a time of need. I was recently divorced with three small children. I needed a dependable and fuel-efficient car. What I got was a certified lemon sold to me by one the most uninvolved and unhelpful human beings - Claude Cockerell - that I have ever met. I had to miss my mortgage payment last month to buy a THIRD set of tires and have alignment done on a car that “can’t be aligned.

In your dealership is a framed letter of glowing praise that I wrote to you when you were performing service on my Ford Explorer. Take it down immediately. I no longer have any positive feelings toward your customer service or your company. I have said so many times that I planned to always drive a Toyota. I am seriously reconsidering that statement. I have several friends who have bought vehicles from you because I urged it. One of them bought a special order Camry instead of a Nissan Maxima because I convinced him it was absolutely the best choice - and your dealership was the best place to get it. I regret those recommendations deeply. I hope they never have the issues I have had.

Considering the current public perception of the Toyota brand I would think that you would be more concerned about your treatment of loyal Toyota customers. Obviously not. It is extremely obvious that customer service is NOT “Priority One” with your company. I hope the bottom line keeps your company afloat - at least for now.

- Tabitha S., Southaven, MS, US