I have purchased 9 new Toyotas starting with my 1985 Camry DX 5speed manual in February 1985. I have also purchased 4 used Toyotas. The 2008 Camry was purchased by my father-in-law and passed onto us. Toyota "Customer Care" stated in my call this year that this vin (car) was covered and that they sent a letter regarding the deteriorating dashboard in March 2017. We never received any correspondence from Toyota regarding this. We have received other letters regarding the 2012 Prius V computer and the air bags on the Matrix. We learned about the voluntary replacement program in September from a Houston Toyota dealership and I've tried calling 3 times with supervisor level staff, attempting to gain a different outcome!

The "voluntary" extended warranty program to replace the dashboard expired the end of 2017. If Toyota truly considers customer loyalty a valuable goal, why do they treat me with such disregard? If this car was covered and a letter was not received, why can't they simply replace this defective and unsafe dashboard?

Does anyone have a good suggestion?

Thank you

pa

Car has always been garage kept and use windshield cover when located outside. Noticed the dash was very sticky and shiny after the car had been sitting outside.

Called the dealer to ask about the problem. They said that they knew of the problem but that my car was no longer covered by warranty or by the warranty extension. They recommended that I file a complaint with Toyota corporate.

I filed a complaint with Toyota who said they would investigate. I got a call today stating that they would not cover the vehicle.

Don'y know why they won't fix it since it is a known manufacturer's defect. They glare off the dash is so bad that it is difficult to see when driving. It's a real safety concern.

I keep my car very clean and it is in good condition. The dash looks like it came out of a barn car. It has many chunks out, slitting on the sides. very sticky to touch. Can't use any type of phone holder or anything that sits on the dash. I was not aware that there was an extended warranty. Toyota did not notify me. I just hate that my car looks so bad and that you cannot touch the dash. I dread getting my AC compressor changed because I know it will really mess up the dash when they have to take it off. My car has 111,000miles and runs great. it is just getting really ugly on the inside.

I bought this car for my daughter in 2013 and until recently rarely got in the car. I did get in the car sometime early 2016 and noticed the shiny dash and got on to my daughter because I thought the shiny was coming from one of those "stink pretty" fragrance cans she used to camouflage the odor from McDonald wrappers. Once again I got into the car in early 2018 and was blinded by the glare of the dash and this time I laid into her pretty good and as I was telling her how dangerous it was to drive, she was Googling the problem and that is when we first learned their was an epidemic problem and it wasn't just her car.

After I apologized to my daughter I contacted Toyota only to learn the dash replacement warranty had ended Dec. 2017. It was during my discussions with Toyota that I learned they do not update their server when the original owner sales the car. Real covenant right...Im sure they have had top level meetings and decided to only send recall information to original purchaser only so they have less claims. I bought this car from the Rockwall TX. dealership and have never received a recall notice regarding the shiny, sticky, gooey mess of a dash and that I had to have resolution before the end of 2017. <p>August of 2018 I bought her another car (a Ford...never another Toyota for me or my family as long as im buying) and i thought i would try to get a few more miles out of it since it has no resale value and am reminded every time i get in the car what a sorry situation Toyota has put its customers in. I will be putting some pleather down on top of the gooey mess and hope there are no off gassing issues with this POC. Thanks for your time.

The problem started in my vehicle last summer, but I didn't know about their extended warranty. The date I entered was the date I contacted Toyota as I found information about this problem on the internet. I bought my vehicle used and went to the local Toyota dealer asking if there were any problems I should know about, as I needed an extra key made and I inquired why I was there. I was told no problems, no recalls.

I noticed the dashboard getting sticky the summer of 2017, but thought it was caused by the cleaner I used on the dashboard. This summer was even hotter and the finish on the dashboard began peeling, cracking, becoming shiny, and very very sticky to touch. So I did a google search. I typed in "how to clean a sticky dashboard" and guess what popped up, Toyota Camry's problems with a defective dashboard. They didn't recall it even though it covered several years, instead they extended the warranty.

I bought my car used. I check with a local dealer, and I was told no issues. I called Toyota today, and, I'm SOL as the warranty has expired as of 11/2017. If I had known I could have gotten it replaced. I would also like to mention the defective visors, which I replaced at my cost as the extended warranty had expired. They fall down w/o warning and could have caused a crash. Lets not forget the oil burning issue. This vehicle from 2005-2011 is riddled with problems and Toyota is leaving those of us who purchase used vehicles out in the cold.

I'll never buy a Toyota again if this is the customer service they provide to customers.

I went to the dealer to get the melting dashboard fixed and Toyota told me that they would not replace it since the warranty was not going to cover it because it was 2 month past over due. I am very disappointed with TOYOTA. I had approached them before explaining my concerned on the melting dashboard and they told me that point there were no recalls but would probably be. I was not notified when the recall was made. My dashboard keeps melting so I return just for them to tell me I they wouldn't replace it. I had never had any issues with them. But now I needed them to help me out with a FACTORY DEFECT. They didn't even try to help me out. What type of customer service is that? They just said sorry can't help you.

We purchased this car three years ago and were so excited to purchase another Toyota/Lexus, as at this point it is about all we will own. HOWEVER, no one mentioned to me that the Toyota Camry was a part of the dashboard "warranty extension", which is a ridiculous way for Toyota to make sure something doesn't show up as a recall....I got a notice for my Lexus and promptly had it replaced. I NEVER got any kind of notice regarding the Camry being a part of the "warranty extension". Now that the Camry dashboard is melting, cracking and falling apart, I called Toyota, only to have them tell me sorry, it is no longer covered. WHAT? How can you decide when something is going to fall apart?? So now we are not only screwed as far as getting it fixed, we are also screwed if we want to sell it because it looks like hell. Whereas I would have recommended Toyota before, that has gone out the window. I will make sure to tell anyone that asks my problem with not getting the dashboard fixed and not recommend purchasing a product from a company that doesn't stand behind their product, class action suit or no class action suit, "warranty extension" or no "warranty extension". How pathetic...

I just purchased my 2008 Toyota Camry on May 19, 2018. I've noticed the dashboard melting by the 3rd day after trying to "clean" what I thought must've been oil residue from the car having been cleaned. The dash now has lint smeared in it's stickiness. The glare and touch is awful. I just called Toyota who informed me I'm about 2 months out of the window to have this issue fixed. I believe that as long as this car is still being sold that Toyota should stick to being a reputable company by continuing to fix this issue.

I noticed my dashboard having a shiny glare on hot days making it difficult to see out of my front window while driving. I went to clean the inside of my dashboard last week 5/20/2018 and the towel I used to clean it with started sticking pieces to the dashboard with its lint. I never had this issue before. I went to touch the dashboard and it was very sticky to the touch. So now I have permanent lint and a gooey sticky dashboard as well as a driving hazard because of the glare. This brings the car value down and goes against Toyota's impeccable safety and quality standards that I expected when buying the vehicle. Please extend the warranty on my vehicle and help me fix this issue on the car. I don't have the money to pay for such a repair out of pocket and shouldn't be forced to do so.

Right behind the dash the plastic has been melting. At first I thought it was sap and I rubbed it off but it kept getting worse. Now the whole dash is this shiny, gooey material that is impossible to clean. What's worse is when the sun hits it there is a terrible glare and I can't see anything when it reflects off of the windshield. I suspect it also releases some kind of chemicals that have been making my windshield oily because it never stays clean. I don't smoke or anything so there's no reason for my windshield to be that oily.