My excessive oil consumption engine needed repairs per a Toyota major recall. I took the car and as you can see below it has been a very frustrating experience. After being told that my 2009 Toyota Camry was on a recall list, I was given a possible repair date of within 10 months. I waited and was given a drop off date of 1/23/2017. I was given a rental car and went on to work. After 5 days I was told my car was ready but, that I would have to pay for parts that were removed/replaced to do the work on the recall. I questioned why I was being charged for consequential damages to parts that should be included as part of the labor due to the recall. I got fetched a long story from Toyota 800 number and I had no choice but, go pick up my car and pay the $269.54. I picked it up and noticed that it was driven 58 miles, upon leaving and as I got on the main road I noticed that there was a huge crack on my windshield as well. I called back and spoke to [xxx], he was rude, a bully, and accused me of lying about the damage. I begged them to pull their security tapes which they refused. Toyota should pay for this recall to include any parts that should get damaged in the process as they perform their repairs. I'm asking for a full refund and an investigation into the damaged windshield. I refuse to go back to their store and prefer to have the windshield replaced at either my residence or place of employment. I've owned 3 Toyota and refuse to go by and purchase my next car from [xxx]. I realize that I am a single customer however; I work hard for my money. I've never tried to abuse my car and I keep up with the maintenance. In my opinion [xxx] should be retrained. His lack of professionalism is going to cost you guys thousands and you will continue to lose valuable customers if you continue to refuse to do the right thing. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cypress, TX, USA