Dear Representative. I am submitting a complaint as per Request #605168 Replacement of stick dashboard by Toyota. I have 2010 Toyota Camry and I am the original owner. I have sticky dashboard problem since 2012/2013 and so recently I was just looking around to replace it as now bugs and other things started sticking on it. During my search I found that Toyota has this as recall in 2015/2017 and so I reached out to them for replacement. They rejected my request stating that they had sent me 2 letters notifying about the replacement and I had not responded. I responded back to Toyota confirming that I have not received any letters from Toyota in regards to dashboard. If I had received letters, why would not I replace it. I would like to request NHTSA to investigate the issue further as I asked Toyota if they had any proof to show that I have received the letter and they did not respond to it. Thank you.

- Cary, NC, USA

The contact owns a 2010 Toyota Camry. The contact stated that the dashboard was melting and was sticky. The dealer was notified of the failure and informed the contact that an unknown letter was sent to vehicle owners regarding the failure; however, the contact had not received the letter. The dealer informed the contact that the dashboard needed to be replaced and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

- New Orleans, LA, USA

The contact owns a 2010 Toyota Camry. The contact stated that the plastic dashboard material had melted due to exposure to sunlight causing the material to become shiny and sticky to the touch. While driving during daylight hours, a glare was present reflecting from the dashboard that caused a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 150,000.

- Pocomoke City, MD, USA