On Monday evening 8/23/2010 at approx. 8PM my 2010 Toyota Camey would not start. The next morning at 7:45AM I called Toyota assistance to come pick up the car and repair it as its under warranty and has only 5,500 miles and is only 6 months old. They told me that they don't pick cars up that did not purchase the extended warranty. I challenged them and they reassured me that this was the case. I then hung the phone up and looked at my service manual and what do you think the service manual states..... As long at the car is under the 3/36,000 warranty (and it is with 5,500 miles and 6 months old) they will prick the car up and repair it. I have now wasted a day of back and forth and have called a tow truck to come and pick it up and take it to Toyota.
I am very disappointed with the service, attitude of the phone assistant that I talked with, unwillingness to provide assistance and Toyota as a company.
I attempted to go to the "my Toyota" web site for owner and post my complaint for someone at Toyota to handle and much to my surprise they wont let you post or upload issues/concerns. Im amazaed that a company the size of Totoya wont embrace the "open comunacation" of it owners and allow them to voice their stories good or bad. Insed you have to " call in your issue".
I categorize this as a full on "Toyota Fail" in customer service, customer communication and warranty follow threw.
On Monday evening 8/23/2010 at approx. 8PM my 2010 Toyota Camey would not start. The next morning at 7:45AM I called Toyota assistance to come pick up the car and repair it as its under warranty and has only 5,500 miles and is only 6 months old. They told me that they don't pick cars up that did not purchase the extended warranty. I challenged them and they reassured me that this was the case. I then hung the phone up and looked at my service manual and what do you think the service manual states..... As long at the car is under the 3/36,000 warranty (and it is with 5,500 miles and 6 months old) they will prick the car up and repair it. I have now wasted a day of back and forth and have called a tow truck to come and pick it up and take it to Toyota.
I am very disappointed with the service, attitude of the phone assistant that I talked with, unwillingness to provide assistance and Toyota as a company.
I attempted to go to the "my Toyota" web site for owner and post my complaint for someone at Toyota to handle and much to my surprise they wont let you post or upload issues/concerns. Im amazaed that a company the size of Totoya wont embrace the "open comunacation" of it owners and allow them to voice their stories good or bad. Insed you have to " call in your issue".
I categorize this as a full on "Toyota Fail" in customer service, customer communication and warranty follow threw.
Gary Hooker - Disappointed Toyota Owner
Dallas TX
- Gary H., Plano, TX, US