8.0
pretty bad- Typical Repair Cost:
- $480
- Average Mileage:
- 47,750 miles
- Total Complaints:
- 9 complaints
Most common solutions:
- not sure (8 reports)
- replace window (1 reports)
I live in southern CA Ventura county. No extreme weather, no recent big changes in weather. This window exploded for no reason as there was no chip, crack or any explanation as to what made this happen other than Toyota defect. This should be replaced by them and I will write letters until I get this fixed or reimbursed by them. I'm an Uber/ Lyft driver and if this would of happened with customers in car it would of been a lawsuit. The car was actually sitting in my covered carport and my husband was outside and heard it explode. Nobody was around and it was in covered parking nothing fell on it. I will say other than this defect this car has been dependable and awesome. I see that many have had this happen and I want to know what Toyota is doing about this?? Why is this not a recall??
- Michelle R., Camarillo, US
The rear window exploded due to the heat. The outside temperature for that day was a high of 85 degrees. When I called the car dealer who had sold me the car 10 months earlier they distanced themselves from the problem. When I look to the internet I see that it is a common occurrence. It looks as though Toyota would like to ignore the few customers who have experienced the problem. There is just no utility in trying to save 7 customers who have filed a complaint using this venue.
- Jewett M., South Riding, VA, US
Camry 2010 was parked and rear windshield broke with no apparent reason. We DID NOT find any object inside the car or in the surroundings suggesting human harm.
- anamartinez, Panama City Beach, FL, US
Called dealership. Nicely instructed us after listening attentively to bring the car in which we will in the morning. Will report results. Window collapsed into the back seat upon entering the car in a routine way. Rainy day but otherwise normal conditions.
- michael hinton, Palisades Park,, NJ, US
It's been cold, snowing and awful here in NH. We finally had a reasonable day (about 20 degrees in the morning). Went out to start the car, started it, got out (meaning to scrape windows), closed front door and BANG! back windshield exploded and caved into the car, away from the ice. Toyota says this is an 'act of nature' and they will not cover it. If a window cannot take getting ice on it without exploding then shouldn't that be in the manual? Do not drive or park anywhere where it might get a little ice on the window? As I stated, it was not any colder that morning and was actually warmer than it had been in the last couple weeks. This seems like a malfuntion and Toyota should cover it, not my insurance. Also, I am now without a car for 4 days, the earliest it can be fixed by insurance.
- Diane C., Hinsdale, NH, US
I rented a 2010 Toyota Camry with approximately 7800 miles on it from the SEATAC Budget Rental agency on Tuesday, July 27, 2010. I drove it for four days through the San Juan Islands uneventfully and returned to Seattle where I stayed overnight in a hotel. My car was brought up at checkout, bags loaded, and I pulled away from the curb to a stop sign. I sat for about 30 seconds at a dead stop when the rear window exploded with a sound not unlike a rifle shot, scaring hell out of myself and my fiancee' who was also in the vehicle. The sound was loud enough to draw a crowd of onlookers (we were at Pike's Place Market in Seattle with plenty of pedestrians around). I put the car in park and examined the rear window, which was completely shattered but still intact. I recorded the window on my iphone (video not yet downloaded). There seemed to be two areas of glass failure on the window, on the left and right apexes of the curve in the glass as it bends to meet the rear pillars, with no indication of a rock or foreign object having hit it. the glass was perfectly, symmetrically shattered in the center portion from top to bottom, with gaps of 1/4-1.5 inches running vertically on either side of the center towards the rear roof pillars, roughly in line with the natural radius of the glass. again, not one point of failure as would be expected from an object striking the glass, but twin points of failure on either side. Soon after I began to move the car the entire rear window caved in to the back seat/ rear deck, leaving small areas of glass still within the rubber liner around the rear pillars. I'm guessing either the glass was defective or the car design is somehow loading the glass to a breaking point. Heat did not seem to be a factor as it was overcast and approximately 65 degrees.
I have noticed two other descriptions of this phenomenon so far on the internet, but I have only just started to research this today upon my arrival back home. I think Toyota should be made aware of this if not already on top of it.
- rendog, Irvine, CA, US
I drive a 2010 Toyota Camry with about 7500 miles. At about 11:20 A.M. yesterday my rear window exploded as I stopped at a traffic light on Arlington Mill Road in Arlington, VA. When the explosion occurred I did not know what it was and looked around for the source. When I looked to the rear I saw the window in fragments. I saw no one around me although there may have been several vehicles stopped at the light behind me. They all drove around and continued on when the light changed. I crossed the light to not hold up traffic and then called AAA to determine what to do. I take product pictures of products I market over the internet and had a camera with me, so I took several pictures. I did not call the police as I could see no one who might have fired a gun or thrown a stone. AAA advised that I should not drive the car as it was not safe to other drivers if shattered glass flew off into the road way. I also did not want to drive or in any way disturb the vehicle prior to examination by the dealer. The temperature was 82 degrees and the AC was on. Also, the side windows have been tinted dark as I had intended to use the vehicle for a livery service. There is no tint on the front and rear windows.
When I got dealer after examination I was told that window or glass repairs had to be approved Toyota Corporate office. A call was placed and after some time one of the managers came to me and advised that he was awaiting a response but that his experience was that the occurrence was so rare Toyota was not likely to approve the repair. He further that stated that as the glass had shattered into many pieces it was not possible for him to determine whether there had been a tiny crack in the glass that would have led to the explosion – it was his speculation that a pebble could have struck the glass unbeknown to me and caused a crack some time earlier.
I am concerned that there seems to be an effort to identify something I may have done wrong to cause the rear window to explode. There was no crack in my rear window and I do not know how a pebble could have hit the rear window with the vehicle traveling forward. A much better approach would be to determine why the window would explode so that corrective action can be taken to ensure no injuries result from future explosions.
- fw3, Falls Church, VA, US
Rear window suddenly shattered and then pieces of glass fell onto the rear seats after my daughter got into the car and closed the door. No rock, branch or thrown object caused the shattering of the window.
- Gigi B., New Rochelle, NY, US
Rainy day here in good ole Indiana. As I got out of the building, and as it has just started raining in a morning in June, I saw the back glass explode, shatter, and immediately fall to the inside of the car. I'm guessing it's a malfunction caused by a combination of poor manufacture, heat, rain, and humidity in my case. Fruitless to contact Toyota about it, it seems. So not gonna.
- Ahmad M., Notre Dame, IN, US