Direct quote from my post:
"We stopped by this dealership to purchase a new car after we heard that it was a good dealership. The salesman that my younger sister told me about was no longer there so we used the one that came out to our vehicle as soon as we arrived (I will not use a name). We test drove several cars, but my wife loved the new 2014.5 Camry (this was in December 2014). After a long day at the dealership it was easy for us to do the paperwork because we had already gotten the approval from our bank. We wrote them a check and we were done. My sister got a package with her car (2014 Camry she purchased about 5 months before us) that had a cleaner and wipes that we didn't. SO, we made mention of it and said we would have to order one that we would have to purchase. We said we would think about it. We walked out to our car and the salesman we dealt with said he would get us one that wouldn't cost us. He would call.... we received no call at all. Not even to this day.
To the point of complaint....
We had no problem at first- my wife loved it. Then, the radio stopped working with our android's. We took it up to the dealership for over 2 weeks, for a while it was daily. They couldn't fix it because they said it was and android not an Iphone. We told them it worked fine when we bought it. Even showed them the pictures we made showing it working then not working. They changed out the radio with the exact same kind & it didn't work. We wrote it off because my wife loved the rest of the car and she said she would just live with it. I was upset, but it was her car not mine. After the WEEKS of going back and forth, I was reading online about the car in the booklet you usually get dealing the specifics of the car. There it was! An app that you can use that links your phone t the stereo! They told us nothing of it when we bought it. It was in the Toyota booklet!!! Hilarious!!! I installed the app and VOILA it worked great.
We wrote it off & didn't want to deal with them any longer. My wife made mention that she was going to get the free car wash though....
YES there's more. I went to adjust the drivers side headrest so I could wipe the seat top and was just overwhelmed!! The headrest was rusted!!! I couldn't believe it. I made several attempts with emails and have heard nothing. I am DONE trying to get answers or fixes. We are writing it off because it's bought and yes paid off. The car has less that 7500 miles and I really don't like it now because it's an Albertville Toyota. I will never purchase from them again. IF I buy another Toyota... IF.... it will not be from them. Be really careful with the car wash there too. We had a GREAT scratch on our trunk after the last washing---- won't be back.
PLEASE be cautious with them if you DO decide to buy a Toyota there. In my opinion, the drive to another city might be better. MIGHT!"
IS this going to continue at Sand Mountain Toyota???? If you want pictures just let me know......
Direct quote from my post: "We stopped by this dealership to purchase a new car after we heard that it was a good dealership. The salesman that my younger sister told me about was no longer there so we used the one that came out to our vehicle as soon as we arrived (I will not use a name). We test drove several cars, but my wife loved the new 2014.5 Camry (this was in December 2014). After a long day at the dealership it was easy for us to do the paperwork because we had already gotten the approval from our bank. We wrote them a check and we were done. My sister got a package with her car (2014 Camry she purchased about 5 months before us) that had a cleaner and wipes that we didn't. SO, we made mention of it and said we would have to order one that we would have to purchase. We said we would think about it. We walked out to our car and the salesman we dealt with said he would get us one that wouldn't cost us. He would call.... we received no call at all. Not even to this day.
To the point of complaint....
We had no problem at first- my wife loved it. Then, the radio stopped working with our android's. We took it up to the dealership for over 2 weeks, for a while it was daily. They couldn't fix it because they said it was and android not an Iphone. We told them it worked fine when we bought it. Even showed them the pictures we made showing it working then not working. They changed out the radio with the exact same kind & it didn't work. We wrote it off because my wife loved the rest of the car and she said she would just live with it. I was upset, but it was her car not mine. After the WEEKS of going back and forth, I was reading online about the car in the booklet you usually get dealing the specifics of the car. There it was! An app that you can use that links your phone t the stereo! They told us nothing of it when we bought it. It was in the Toyota booklet!!! Hilarious!!! I installed the app and VOILA it worked great.
We wrote it off & didn't want to deal with them any longer. My wife made mention that she was going to get the free car wash though....
YES there's more. I went to adjust the drivers side headrest so I could wipe the seat top and was just overwhelmed!! The headrest was rusted!!! I couldn't believe it. I made several attempts with emails and have heard nothing. I am DONE trying to get answers or fixes. We are writing it off because it's bought and yes paid off. The car has less that 7500 miles and I really don't like it now because it's an Albertville Toyota. I will never purchase from them again. IF I buy another Toyota... IF.... it will not be from them. Be really careful with the car wash there too. We had a GREAT scratch on our trunk after the last washing---- won't be back.
PLEASE be cautious with them if you DO decide to buy a Toyota there. In my opinion, the drive to another city might be better. MIGHT!"
IS this going to continue at Sand Mountain Toyota???? If you want pictures just let me know......
- Michael R., Albertville, US