Certain toyota models between 2012-2014 had a defective software and torque converter which if left alone, will end up ruining your transmission. Toyota decided to extend the warranty to 150k miles or 8 years, whichever comes first to fix this issue instead of actually recalling every affected car and performing the software update + torque converter replacement. Dealers were instructed to only perform the fix to cars that were already exhibiting symptoms. This is problematic in my case because even though my car is only at 110k miles, the 8 hear period expired last year and I just started having issues with the powertrain. I would have been able to notice these issues earlier if we didn't have covid for the past 3 years, which changed my daily routine from being a constant commuter to working from home so less miles were put on my car. Now I'm stuck, as well as many others, with a 7k bill to fix a torque converter and transmission all because toyota did not care about their customers. This is also a safety issue as your transmission would just continue to get worse and possibly break entirely while driving

- Coram, NY, USA

Transmission torque is failing - there was a recall on these year and model cars but my car was not included... im reaching out now and I can't get any help!!!

- Cheektowaga, NY, USA

Timing chain snapped- causing irreversible damage to the engine. I now need a new engine for the vehicle.

- Sussex, NJ, USA

The car start showing signs of "brief shudder intermittently while driving under light loads between approximately 25 and 50 mph", as indicated on Toyota Service Bulletin T-SB-0034-14 (https://static.nhtsa.gov/odi/tsbs/2014/MC-10131827-9999.pdf) and T-SB-0312-17 (https://static.nhtsa.gov/odi/tsbs/2017/MC-10146516-9999.pdf), with Toyota's solution "The torque converter and Engine Control Module/ECM (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition occurring. Follow the Repair Procedure below to address this condition." Today 5/1/23, I have taken the car (91,079 miles) to Toyota dealership, and the mechanic recommended "transmission replacement (automatic): complete transmission with torque converter & reset values to relearn new transmission and drivers driving habits: $6,888.17". I have called Toyota (800)-331-4331 explaining to Toyota representative the issue and referring to Toyota's service bulletin on this issue, with the hope the cost of the repair will be covered by Toyota, since this is a know issue for them. However, I was told that Toyota covered the warranty for this issue "until 10/21/2022 or 150,000 miles, whichever comes first". Therefore, since the date 10/21/2022 already passed, but the car having less than 150,00- miles (91,079 miles), Toyota representative told me Toyota will not cover the repair of this issue. Consequently, I am addressing this issue to NHTSA, with the hope that NHTSA can ask Toyota to cover the repair of this issue, by either making an exception or revise the warranty conditions (i.e., up to 150,000 miles, without date limit). Thank you.

- Fullerton, CA, USA

The contact owns a 2014 Toyota Camry. The contact stated that while driving at various speeds, the vehicle was shaking and hesitating while depressing the accelerator pedal. There was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 92,000.

- Pacolet, SC, USA

Problem with Vehicle has shutter from toques converter. Toyota put out an extended warranty period which I was not aware of. Found out online when I noticed my car was having problems

- East Greenbush, NY, USA

The contact owns a 2014 Toyota Camry. The contact stated that while driving approximately 60 mph, the vehicle began to jerk, and the vehicle began to lose power causing the vehicle to decelerate. The brake pedal was depressed, and vehicle was veered to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but stated the warranty enhancement extension for recall expired last year. The failure mileage was 114,000.

- Streator, IL, USA

Torque converter recall repair was performed incorrectly according to dealership shop. The car died on the ride home from the shop. We were told the fluid wasn't flushed during reassembly causing metal shards to disburse throughout the transmission. Since, the delay in acceleration is worse. There's at least 5 seconds from reverse to switch into drive. There's now a delay at stoplights. Code readers are saying Solenoid A and D are either stuck open or closed. Dealership refused to assist other than offering to replace the transmission at full cost to me. Everytime we drive it has transmission issues. Prior to the torque converter replacement, it shuddered while driving. Purchased in 2016 with about 20k miles

- Roanoke, TX, USA

The vehicle has a shudder at accelerating that will prevent proper acceleration. I had a few incidents where I needed to get out of a traffic situation that out me in danger and the vehicle almost stalled. I read about this shudder, Toyota das a warranty engagement notification-ZE5. However it was for 8 years and under 150000 miles. I am well under 150000 but just over 8 years.

- Huntersville, NC, USA

The torque convert creates a shudder when under light load between 35- 50mph. Initially it was happen sporadically and when it was initially noticed it was always on the same stretch of road which prompt me to think it was the road surface. Only after about a year of this did it appear to happen more often and at different areas. With more attentive driving I narrowed down the speed and conditions. I have had my oil change at the dealership every time since getting the car with 6K miles. At my service 1/7/23 I asked a technician and he said it is a known issue on the torque converter. Toyota Warranty Enhancement program ZE5 is meant to replace for 8 years from first use or 150,000, whichever comes first. Toyota claims they reached out to each owner but in my case I was the second owner and was not notified. Toyota is refusing to honor the repair. My vehicle is had 137552 miles when I was informed of the recall but the issue had been going on for more than a year and had Toyota informed me of the condition at any service time the problem would have been addressed within their arbitrary 8 years. The vehicle is still within the 150,000 and I ask that the NHTSA request that Toyota remove the "whichever come first of the eight years or up to 150,000 miles. They made no effort to inform me and I am concerned that I may loose power while driving or overtaking. Toyota quote $4000 for the repair. Other failing item is the sporadic failure of the BSM. It will light up the BSM on the dash. turn the system on and off a few times and it appear to reset but I am unsure if it is truly working. Front Passenger door actuator does not always lock or unlock. The car will flash the lights and appear locked but the passenger door is not locked. Risk of theft and not knowing if the manual lock holds- I believe a Class action lawsuit exist for the actuators

- Kennesaw Nw, GA, USA

Torque Converter fail. Toyota is aware of 2014 Camry failure but doesn't want to help. https://static.nhtsa.gov/odi/tsbs/2018/MC-10129984-9999.pdf

- Lakeville, IN, USA

The contact owns a 2014 Toyota Camry. The contact stated while driving approximately 40 MPH, the vehicle started to vibrate and shudder. The contact stated no warning light was illuminated. The contact stated that the vibration had become constant, and the vehicle would shudder at various speeds. The contact was concerned that the failure was with the tires and had a tire dealer test drive the vehicle. The tire dealer advised the contact that the failure was caused by the transmission. The contact had taken the vehicle to a local dealer but was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.

- Tiffin, OH, USA

Shudders at low speed like countless others. Just waiting for it to die in the middle of a busy intersection.

- Clifton, SC, USA

Car shudders and low rates of speed. Same as everyone elses.. Software and torque converter. Someone needs to give in a recall this well known issue

- Cumming, GA, USA

The contact owns a 2014 Toyota Camry. The contact stated while driving approximately 30 MPH and accelerating to change lanes, the vehicle hesitated and the engine started shuddering. The contact stated that the failure had become constant. The contact stated that the TPMS warning light was illuminated. The contact had driven the vehicle to a local dealer where it was diagnosed and determined that the torque converter needed to be replaced. The manufacturer had been informed of the failure. The failure mileage was 54,873.

- Medford, NJ, USA

Car has been vibrating anytime it goes above 40-45 mph. Mechanic recommended to change the cv axle which I did and I still have same problem. On highways it shakes so much that sometimes it feels like I may loose control of my steering wheel. There's a knocking sound while going on bumps and speed breakers. Check engine light came twice and it was reset by saying its false positive.

- Woodbridge, VA, USA

On July 6, 2022 I was told by Walser Toyota in Bloomington, MN that they would not repair a known defective torque convertor part that was evidently under an extended warranty until March 21, 2022. The issue with the torque converter mimicked driving over a bumpy road until recently when it would stop my ability to accelerate while driving. In one incident it caused me to press the gas much harder than necessary in order to keep the car moving and nearly caused an accident. I was also pulled over and ticketed for speeding in a separate incident due to the unexpected acceleration caused by trying to overcome the effects of the defective part. I looked online and saw that thousands of other Toyota Camry owners between the years of 2012-2014 are experiencing the same unsafe driving as a result of thedefectivd torque convertor/transmission issue. However, Toyota failed to disclose this issue. They are stating they didn't feel it was necessary because it was not officially labeled a recall. I plan to seek assistance by any escalation means necessary. Toyota needs to be held responsible before any more people are injured or property is damaged.

- Inver Grove Heights, MN, USA

Toyota issued a Customer Support Program for U760E Torque Converter / Shudder. (My paperwork from Valley-Hi Toyota for original CSP says campaign or recall inspection. I do not know if there was a formal RECALL). This Customer Support Program was extended multiple times. The last extension expired 1/27/22. We took our vehicle in for service / repair while this CSP (Customer Service Program) was still active when Toyota notified us. When we took our 2014 Camry in for service our car was not showing signs of "shudder'. Our 2014 Toyota Camry developed a "SHUDDER" related to the torque converter / transmission on or about 3/29/2022. We scheduled service with our local Toyota dealership 4/7/2022. We were told we were not covered for this $2,500 Defective Part repair as their CSP had expired 2 months ago. This is a SAFETY issue. Toyota recognizes the issue as they have already extended their CSP multiple times. I-??m told this Shudder will continue to worsen where my car will be undriveable. Will this happen while I-??m on a crowded freeway? Toyota was aware of this defective part yet chose NOT to go with a SAFETY recall. They went with a "Customer Support Program" to save cost over lives. SAFETY FIRST. We were NOT notified of subsequent extensions, or we would have taken our vehicle in for service checks. Toyota is choosing profit over safety. Case # 220406001119 / 220406000716

- Apple Valley, CA, USA

I have experienced issues with my vehicle when shifting since 2017 withal minor -??shudder-?? after shifting into a higher gear. Now, my vehicle has begun to have trouble shifting from first gear to second. When shifting, the vehicle will abruptly stop before catching in second gear and continuing. It has become a concern as I am not confident to pull out onto busy roads.

- Pensacola, FL, USA

We own a 2014 Toyota Camry with 88k miles on it. First my wife noticed a shuddering feeling at the speeds of 40-50 miles. She said it was very seldom, she was not worried, she thought it could the road surface making noise. A few weeks later, when I drove it to a shopping center, I noticed transmission shuddering and vibration in the car. A days later took it to the local Toyota service center, they run a diagnostics with an expensive $115 (even though it was obvious that it was a transmission problem). The service told me that it is the torque converter issues and said it is very common for 2012-2014 Toyota Camry. He mentioned that there has been an extended warranty for 8 years or 150k miles which every comes first. The service guy told me that my Camry passed the warranty about 2 months even though the mileage was about 88k, and they can't help with the cost. He suggested I should call Toyota Corp. office and open a case. I did it and explain the issue to Toyota Corp. guy. A few days later a Toyota rep called me and said he is sorry to say that he can't do anything, it is now my problem, I have to pay the repair bill (in the range of $2000) since the warranty passed only two months. Toyota is not covering this problem even though the problem is their fault since it is a mechanical/production problem, not related to a driver. Toyota only issued a technical bulletin for this problem, no recall at all. My Camry has only 88K miles on it and not covered it with the warranty. I find it not fair to penalize people who drives their cars at minimum and not have high mileage. If I have driven this car and put more miles, torque converter problems could have started earlier within the mileage limit. Toyota should recall all 2012-2014 Camry and fix the torque converters without any mileage limitations since it is their fault to put a defective transmission in their car.

- Macomb, IL, USA