7.5
pretty bad- Typical Repair Cost:
- $1,340
- Average Mileage:
- 58,600 miles
- Total Complaints:
- 13 complaints
Most common solutions:
- replace radio (9 reports)
- not sure (4 reports)
click to see larger images
Our Radio head unit, including the navigation and SiriusXM satellite radio (8680402020), is stuck in a boot loop. This occurred almost simultaneously with bootloop issues in the Pacific Northwest reported around the end of January. We are on the east coast, so it is unlikely to be related but it helps with the timing.
I've seen a number of other Toyota Corolla owners that have reported similar issues. The car is low milage and well maintained. We brought it in to our Toyota dealer and they estimated $1597.85. This is unfair and outrageously priced for what is most likely caused by a malformed OTA update. There are services that offer to fix the bootloop problem for approximately $700, so clearly this is just a software issue.
Toyota should do the right thing and make it a reasonable cost to fix... or release the firmware fix and let those of use who know how to work a JTAG debugger load the firmware onto the head unit. Failing that, all legal remedies should be pursued because this is ridiculous situation.
- Tom J., Alexandria, VA, US
There are many customer complaints about the radio navigation. I reboot and reboot again...
- Sylvain B., saguenay, QC, Canada
Radio was defective. Unable delete previous owners contacts, set up my phones, delete and or add stations. The salesman tried and failed. Took on for service and ran a test. Found radio defective, service bulletin had been issued. Luckily I had purchased the extended warranty or I would have had to pay for the replacement. Toyota dealership should have checked it out BEFORE offering the car for sale. My issue was resolved to my satisfaction.
- James M., Bloomfield, US
Contacted manufacturer. Very helpful/ professional. Working on resolution. Payed "Cash" for vehicle. Radio/Nav. inoperable. at about 41,000. miles.
Update from Mar 14, 2019: Contacted toyota.New Nav system sent to dealer for installation.Toyota paid " courtesy"percentage.Paid "cash" when brand new.May have helped.Expensively satisfied.
- Harry C., Oak Park, MI, US
Radio / Navigation screen locked up on me earlier this morning on the way to work. After work it now is stuck in a reboot loop and keeps trying to load the firmware but never completes. Calling dealership tomorrow. I have seen a lot of complaints about this issue on the 2014.
- Matt K., Gardner, KS, US
I HATE THIS CAR but cannot afford another one. That is all.
- Juliet S., Florence, AL, US
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I believe this to be a hardware issue (hard drive to be specific). The display on my Corolla (like so many others) constantly shows a picture of a system that is trying to load. I've been posting the following, in regards to my findings, in various forums:
I've been searching all over the net for resolutions to this issue. I found a couple videos that showed how to remove the panel on the dash and access the head unit (pretty easy task). Being a computer scientist and knowing that this issue seems to be related to a hard drive (rebooting, getting worse over time, etc.), I took mine apart and looked for a drive to see if it might be a loose connection or something like that. The system definitely shows the symptoms of a drive gone bad. As more and more sectors go bad on the drive, it does stuff like hang up or reboot more often. Mine finally got to the state of constantly rebooting. Anyway, when I did remove the head unit, I turned it over and underneath, attached to the head unit, itself, was what appears to be a standard hard drive like you'd find in desktop computers. I don't think these drives are ideal for use in vehicles; all the off/on, jolting while driving, etc. is a recipe for failure in my opinion.
So I'm thinking that if these units are replaced with the same architecture, they ARE doomed to fail again. I'll be getting with Toyota to share my thoughts and I want to know if they are doing anything to compensate buyers for their poor judgement in this case. They've sold these units, that were doomed to fail from the beginning, to us. So I think they should do something to make that right. What that something is, I'm not sure at this point. Thanks.
Update from Aug 25, 2018: After taking the unit apart and examining the serial number info, I found what I thought to be a hard drive to be the satellite tuner. I still have the problem, regardless.
- Coston C., Fredericksburg, US
Last week my Corolla 2014 unit (GPS, radio, Bluetooth), stopped working and a software bar starts loading without complete the process. My car is out of warranty for a year and this was a nice coincidence because this problem started. By checking on the internet I see customers with the same issue so, I decide to contact Toyota. They create a claim for my car but they told me to go to a dealer for a diagnosis test.
I went to a dealer and as I read, I need to replace it for $2300, the same price I paid to put this trash on my car, and Toyota does not cover any cost. In conclusion, I need to double pay Toyota to install the poor quality product that they have in their cars. My advice to the future buyers do not choose the technology package if you buy Toyota.
I order online a new unit for $760 and I am waiting for it to arrive.
I had a Hyundai Elantra and the GPS stereo unit was the best quality. That was my first impression when I bought Corolla and compared the units.
That's a nice way to make money Toyota.
- voice, Chevy Chase, US
Will cost 9000.00 to replace radio or 1500.00 to have it pulled and sent off to be repaired. I have only owned the car since December 2014. Warranty-only good to 36000.00.
- Pamela J., New Tazewell, TN, US
Screen constantly reboots...dealership says they can't even turn screen off/pull fuze. quote for new head unit....2986.78....or about a sixth of the total price of the car new. Corporate said they would call with resolution in 24-48 hours...four days and counting. Car is 2 years and 3 months old.
- T B., Alexandria, VA, US
After starting engine screen came on and just running 95% and became stuck and not loading the radio and other stuff.
- Nasser W., El Cajon, CA, US
The radio unit in my car basically crapped out. Not under warranty and $700 to replace it, comes with a 1 year warranty. Radio only lasted for 3 years. Not very happy, will probably not consider a Toyota in the future. May go back to Hyundai because at least they offer a 100k mile warranty if their foreign parts give out.
- Kristi P., Marengo, IL, US
This is the second time the radio has stopped working. The first time it was the screen, and you couldn't change anything. This time it's the buttons on the left side. The volume won't work, it will reset if you turn the car off, but sometimes it won't disconnect a call.
- Cheri M., Crawfordville, US