Dear Better Business Bureau, I am filing a formal complaint against Toyota Motor North America regarding a serious and unresolved safety defect in my 2024 Toyota Corolla LE (VIN [XXX]). The vehicle experienced two incidents of sudden unintended acceleration-?"the second, on [XXX], resulted in a collision. Despite my repeated efforts to resolve the issue, Toyota has failed to respond adequately or provide critical diagnostic data. In both incidents ([XXX] and [XXX]), while stopped at a red light, the vehicle suddenly surged forward despite my foot being on the brake. On [XXX] this caused a collision. My vehicle has remained undrivable since. Toyota conducted a diagnostic inspection on May 29 under Case #[XXX]. I-??ve repeatedly requested access to the raw data from this inspection to understand the defect, but Toyota has not responded. Emails to the assigned case manager, Ms. Cynthia Ware, have gone unanswered. When I was directed to reply to a support email, it bounced back as a -??do-not-reply-?? address, redirecting me to a login page which falsely claimed I had no active cases. This created an endless communication loop. Toyota-??s lack of transparency and support is unacceptable-?"especially given the severity of the issue and the fact that the vehicle is still under warranty. I am requesting: Immediate release of the raw diagnostic data from the May 29 inspection A prompt resolution, including full repair, replacement, or buyback Clear, responsive communication from an authorized representative This is not only a financial burden, but a serious safety risk. I respectfully request BBB-??s assistance in securing a resolution and holding Toyota accountable. Thank you for your time.

- Sunrise, FL, USA

I was able to distinguish today the car noises my vehicle is making happens when I break. Like a -??eeeeek-?? sound. My mileage is under 8,000, had the car almost a year. Also I notice my wheel stiffens. I-??m able to verify it happens when I merge - specifically when the lane dashes end. The wheel somehow gets tight even when driving with both hands. As if the vehicle gets confused. This has happened about 5 times this year but every time it happens- I brace myself for the vehicle to crash since I can-??t control the wheel, no matter how strong I try to gain control. The wheel gets too tight to steer. These episodes lasts about 3-4 seconds. I am going to take it to the dealership on April 1, 2025. Also there were no messages on my dashboard when these episodes occurred.

- Los Angeles , CA, USA

[XXX] In reading the above article, Toyota recalled Corolla Cross Hybrid vehicles with many complaints and situations mirroring our accident. Before the accident, the vehicle displayed no warning signs. Despite the driver pressing the brakes and the assisted braking feature seemingly turning on (e.g., signal lights on the computer system), neither seemed to work in this situation. The damage was far too severe for the assisted braking feature to have activated, along with the driver pressing the brakes. After viewing the matter with those involved in the accident, many of us concurred that we believe either the braking system or the computer system failed. In the aftermath of the accident, the police, manufacturer, or third party hadn't reviewed the vehicle's status. On top of that, our insurance refused to investigate, urging us to discuss the matter with Toyota. Thus, we'd propose that the Corolla SE may experience an issue similar to the vehicles in the article. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Garland, TX, USA

My wife and I have been having great difficulty reading the center portion of the instrument panel because the illumination is too dim. We have visited the dealership and were instructed how to maximize the brightness, but it is still not sufficient. The small icons that appear at the top of the center section of the instrument panel cannot be viewed while we are driving, unless we place our head close to the screen. To do this our head must be at the level of the bottom of the front window. In that position we cannot see the highway sufficiently to be -??safe.-?? We both have good vision. In the past, we have owned over thirty automobiles and have never had a problem seeing the instrument panel.I have discovered that occassionally the illumination of the center screen of my instrument panel is fine. The car-??s computer apparently dim-??s it without my consent. I drove 60 miles (about an hour) on a California freeway, and for the first 20 minutes I had good illumination. Then it suddenly got to its usual dim state. I have asked several people at my Toyora dealership, and they cannot help me. I, therefore, am requesting someone at your offices to look into this problem, and call me by phone to help me solve this important problem. The best way to viualize this problem would be to inspect my auto at my home.

- Rancho Mirage, CA, USA

Morning of 08/11/2024, started car and put in Sport mode. Drove under 20 mph for 3 blocks to leave neighborhood. Got to main street intersection and waited for an opening, then pressed the gas and nothing happened except the check engine light came on and dash message of Ignition On, but car was not operating. Pushed ignition button and it came on and dash cleared. Has not happened again and dealership could not replicate and no codes saved.

- Austin, TX, USA

I was accelerating on an on-ramp to merge with traffic on a freeway, and my corolla-??s engine shut itself off. All the electronics stayed on and flashed the messages -??Parking brake malfunction-?? and something along the lines of -??Secondary collision brake system malfunction-??. I was stuck coasting in traffic and could not start the engine in neutral. I had to make the car come to a complete stop on the freeway in a lane with no shoulder, put it in park, turn it off, and then back on again. All messages and lights disappeared. I took it to a toyota dealership the next day and they couldn-??t find anything. They told me they don-??t know what caused it and sent me on my way.

- Clearfield, UT, USA

Steering-?"car seems to slip when driving at 30mph and taking a curve. Very brief. Traveling at 70mph car shakes.

- Carlisle, MA, USA