10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On [XXX] at [XXX], my 2022 Corolla Cross popped up with the message -??Engine Maintence Required Visit Your Dealer.-?? I sat on the phone with Toyota for an hour and a half scheduling and asking for help. I got my car in July of 2024, I only had driven my car for a MONTH when this happened. It was a certified GOLD used toyota vehicle. I went to Lia Toyota of Northampton at 9:00am for my appointment and they could not get me a diagnosis until Monday morning. I drove 100 miles across the state to Ira Toyota of Danvers to get my car looked at. I was in the waiting room for six hours waiting to hear updates-?" I didn-??t get one until two and a half hours of waiting. They said it was a COOLANT BIPASS VALVE issue. And it was a serious one. This was a SERIOUS danger to me and my car. I had to drive 100 MILES to get it fixed. HOWEVER: to get this fixed I missed 6 HOURS of Work, totalling to $195.96 dollars in MISSED payroll. I also had to take TWO HOURS (another 65.32) to get my car fixed. I also spent half a tank of gas to get there (20 dollars). I also missed CLASS on Friday to go to and from my appointment (1.5 hours of missed classes/work). I had a LOT of emotional strain during this. I was ping ponged across the state and told very scary stuff. I am absolutely appalled by this and I want to make sure my voice is heard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Boston, MA, USA
The car engine shuts off while in the drive position randomly while at a stop.
- Winter Haven, FL, USA
I have a 2022 Corolla Cross XLE. There have been multiple occurrences where I will be stopped waiting to cross traffic. As I go to accelerate forward quickly, the vehicle begins to move and then the vehicle stops like it has lost power but the vehicle is still turned on without any warning lights or anything. You attempt to floor the gas pedal to get the vehicle to move to avoid being hit by oncoming traffic and there is no response for about 5 or so seconds until finally the engine kicks back on. I have been almost hit multiple times from this happening. Toyota claims they can't get the issue to replicate and therefore there isn't anything they can do. There are multiple forums of people having this same issue. This is a potential fatal issue and something needs to be done to get these vehicles off the road.
- Land O Lakes, FL, USA
I experienced 4 near-death experiences by this car. 1. 10/14/23 Car caught on fire. Car was parked and turned off. Everything inside was shut off. When I stepped out the car, the engine was still running but it sounded loud like a lawnmower. I went back into the car and turned it back on. Several lights and system malfunction messages displayed on dashboard. I turned off the car and everything inside shut off. When I stepped out the car, the engine was still on, sounded like a lawn mower, and caught on fire. Estimator from my insurance couldn't identify the issue and had car taken to dealership services. I contacted Toyota corporate who claimed they would send an investigator, but he never came. Dealership replaced engine and engine harnesses that burned, and discharged car to me on 12/05/23. 2. 01/09/24 while driving on the highway at 65 mph, my engine shut off and steering wheel locked. I had a difficult time getting into the left shoulder to safety. Several system malfunction msgs displayed on dashboard. Car was towed to dealership services that evening. I had an appt for 8:15AM the next day. Servicer from Toyota dealership called me at 8:34 AM and told me to come pick up my car because they couldn't find anything wrong with it. I refused and explained the dangerous situation. Master mechanic ran more tests and couldn't find the issue so discharged the car back as is on 1/13/24. 3. 2/5/24, driving on highway at 65 mph, engine shuts off and steering wheel locked. I had a difficult time getting into the right shoulder to safety again. Several system malfunctions displayed on dashboard. Car was towed to dealership services. Servicer from Toyota calls again and tells me to pick up vehicle. They said they didn't find any issues with car. I begged them to run more tests. 2/14/24 They found "starter" part to be defected. Starter replaced and car discharged on 2/27/24. 4. 2/28/24 Driving on highway again, system malfunction msgs displayed. Car now in dealership. 4.
- Morrow, GA, USA
Vehicle has cut off multiple times at stoplight, stop sign, etc. Error message flashes on instrument panel -??ENGINE STOPPED STEERING POWER LOW-??. Most recently this week 5 times in one day (6 times during the week). Each time has been during rain with windshield wipers running. Must put car in park and restart engine.
- Christiansburg, VA, USA
Car sunroof shattered with a loud explosion sound while driving on the highway around 12:20pm on 6/26/2023.
- Elk Grove, CA, USA
My brand new 2023 Toyota Corolla Cross has 2 issues: 1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'. 2) There is paint peeling from my front bumper for no reason. Brian Kessler at Marietta Toyota said -??it's likely because when I ordered my car in 'white', the bumper was black, so they painted it without primer-??. They keep telling me that "they'll call me regarding this issue", but they haven't. This vehicle's pre-collision system is over-sensitive as it continues to attempt to prevent an accident by taking control of the vehicle when I don't need/want it to. It suddenly brakes when I need to continue in motion to avoid a particular hazard, potentially causing an accident. I-??ve been driving for 30+ years, and I have an impeccable driving record, so I don-??t need my car to -??think-?? for me and take control of the vehicle. The service department at Marietta Toyota told me to contact Toyota.com to have them give me a -??waiver-?? with Toyota, stating that if I am involved in a motor vehicle accident as a result of this feature, then Toyota will be responsible. I spoke with at least 3 Toyota representatives at your Brand Engagement center, and was told that this feature cannot be removed, nor is there any -??waiver-?? form. Then they told me that since there is nothing 'wrong' with the car, there is nothing they can do. The last representative I spoke to told me that my complaint has been recorded and is on my -??Toyota file-??. He agreed to email me a copy of my complaint and the case number attached to my record, but I never received an email from him. I can't get them to return my calls, and I'm tired of driving to and from the service department just for them to tell me that they'll 'call me', when they have not. I am beyond angry as my issues regarding this vehicle are not resolved, and I feel betrayed by a company that has falsely gained my trust, and then destroyed
- Smyrna, GA, USA
This vehicle stalls intermittently when it comes to a full stop. This problem still exists and last occurred on June 27, 2022. The vehicle has an intermittent issue (unpredictable with months, or minutes in between). Weather and road conditions have varied. Location has varied as well. Dates of occurrence are February 13, 2022; March 12, 2022 (occurred twice within a 20-minute time span); and June 27. The vehicle stalls when it comes to a full stop (on all four occasions, this has occurred at a red light). The check engine light and the power steering light come on, as well as a message on the dashboard, stating, "Engine Stopped. Steering Power Low, " "Engine Stopped. Press Break Firmly to Restart, " and "Press Break Firmly to Restart Engine. ----- to start." During this time, a continuous *beep* is coming from the car. Shifting to Neutral, Manual, Drive, or Reverse does not resolve the issue. Shifting to Park makes the beeping sound go away, and I have to power on the car. On all four occasions, this happens seconds before or while the light turned green on high-speed and residential multi-lane routes. I have video evidence of this issue, but that is not an allowed file format.
- Englewood, NJ, USA
- Venice, FL, USA