10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 152 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In November, the engine stalled at a light when it was raining and the wipers were on. Warning noises were activated and the console read "steering Power Low." The car had to be pushed out of the intersection by other drivers. After a half hour the car was able to be restarted. The Car taken to dealership and they ran diagnostics on it and declared that there was nothing wrong with the vehicle. Yet on December 27th, it happened again. This time my daughter was driving the vehicle. It was raining, the lights and wipers were on and we stopped at a light. The engine shut off and would not restart. She pressed the brake multiple times and put the car in park. After about 5 minutes of sheer terror, she was able to restart the car.
- Swarthmore, PA, USA
I bought this car less than a month ago! I pulled out of a parking lot and was waiting to turn left when my car suddenly shut off with a loud alarm sound. The check engine light came on as well as a steering pressure light. The dashboard read to press the brake firmly into the ground to start the car..it did not start. I was able to put the car in park and after 3 attempts get the car to start. I was in rush hour traffic with many cars around and behind me honking their horns and yelling all while I was stuck. There was no warning it simply just shut off in the middle of traffic. I am now waiting for it to be inspected by the service department where I purchased it from.
- Tonawanda , NY, USA
The contact owns a 2023 Toyota Corolla Cross. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Deland, FL, USA
When it is raining, wipers are on, and I stop at the traffic light, start/stop function turns on when I press the pedal all the way down, but when I release it to drive again, the engine won't start back and the message appears on screen "engine stopped, steering power low", which is scary because the cars at the back starts honking, then I turn the car into parking, switch the car off and turn it back on and then I can drive. Apparently, it is a know problem with this model but Toyota refuse the accept that they know about it and they do not have the solution. It has happened to me 5 times in 3 months, since I bought the car.
- Albany, NY, USA
My vehicle was stopped at a stoplight with the start stop engine feature engaged. I had my windshield wipers on, and it was raining heavily, when suddenly that car turned completely off and started emitting a loud beep. There was a power steering error on my dash and the wheel locked itself completely, the car would not restart at all. There was a message on my dash to firmly press the brake, and the car would restart, but pressing the brake did nothing. I was stuck in the middle of an intersection in a vehicle that is less than two months old in the middle of traffic, and live in a city, where it rains continuously for several months out of the year. Toyota is aware of this issue, but there aren't any fixes available for a vehicle that will turn itself off when using the windshield wipers while it's raining.
- Seattle, WA, USA
This is a recurring problem since buying the vehicle new... now at ~7,500 miles. Problem occurs on state highways (North Carolina country roads). While Lane Tracing Assist is active at 45 mph - 60 mph, the Lane Tracing Assist works fine and as expected on large radius state highway curves, but when it comes to smaller radius curves, the Lane Tracing Assist takes the turn in an overly aggressive manner. It wants to cross the median on curves to the left, and it wants to run off the road on curves to the right. The lane departure warning sounds in both instances, so the car recognizes it is departing the lane. I am able to maintain control to keep the car generally in its lane, but I have to actively and physically fight the steering system to do so.
- Whispering Pines, NC, USA
The car turned off several times while I was stuck in traffic, it was raining an the wipers were on. This happened on Riverside Drive, NYC on 9/8/23 around 5 pm. The warning said: low steering power. There were cars behind me and could have crashed my car.
- Ny, NY, USA
At a stop light the car shut down on me. Immediately on the the following message appeared on the warning panel indicator : -??steering power low-?? then -?? engine stopped -?? and -?? Press brake firmly to restart-??. I followed the instructions but it didn-??t work. I had to shift the car to park to be able to start the engine again. This happened on 4 occasions. In case this is relevant, it was raining heavily throughout the entire day.
- Chicago, IL, USA
The contact owns a 2023 Toyota Corolla Cross. The contact stated while the vehicle was idling at a traffic light, the vehicle stalled. The messages "Engine Shut Off" and "Steering Power Low" were displayed, and the check engine warning light and other unknown warning lights were illuminated. The contact stated that she turned off and restarted the vehicle, and the messages and warning lights were turned off. The dealer was notified of the failure and informed the contact that the failure needed to be duplicated to diagnose the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,600.
- Pittsburgh, PA, USA
It was a rainy day, the first rainy day that I drove this car in. I had my windshield wipers and headlights on, and I've always kept my auto start/stop setting on for this car. At one point within 5 minutes of my destination, I pulled up to a left turn lane at an intersection. I slowed to a stop, with my auto stop engaging (as intended). At this moment, my engine stalled, my turn lights on my dashboard shone orange nonstop, and a constant beeping sound started. On the dashboard in front of me, following message was displayed: Press brake firmly to restart engine, Low steering power. I attempted to follow the instructions and pressed the brake as firmly as I could, but the warning and long beep continued and the car would not budge. It was getting dangerous because I was in the middle of a lane and blocking traffic. After a few attempts to follow the directions, I resorted to putting the car in park and manually completely shutting off the engine, then manually starting the engine. This worked and I was able to continue driving. Though this same situation happened again the same night in the same conditions: rainy, auto stopped in a left turn lane, windshield wipers on.
- Hamilton, NJ, USA
I was in New York taking my boyfriend to work and was at a red light and out of nowhere the car started to beep and said the power steering was low and to press the brake to restart, nothing happened when I pressed the brake and then I received a message saying the engine turned off, the traffic light turned green and I had to put my car in neutral to park it and turn it off. I looked up what it could be for my car model and apparently A LOT of people are having this issue when the wipers are on and auto on/off is on as well which was my scenario this morning. This is a huge issue and needs to be addressed immediately by Toyota!!!
- Linden, NJ, USA
While driving home, it was raining and had wipers going. I'd never driven in the rain yet since purchasing. I was at a stop light, and the auto start/stop was activated so the car was stopped. When I tried to drive upon the light turning green the car turned off and I got a message that said "engine stopped. Steering power low". Then I got another message saying "press brake firmly to restart engine" which didn't work. I had to switch to park. Turn it off and then turn it back on in order to get moving again.
- Mesa, AZ, USA
My engine has shut off 4 times while I am stopped at a red light. Every singe time I have taken it to the dealership for them to tell me they cant recreate the problem and that there are no codes showing up. I have taken videos and photos while the engine is shut off. The dealership did not seem to care. An engine shutting off in the middle of the drive is a serious safety concern and yet nothing is done to address this? The error message that keeps popping up is "Engine stopped, Steering power Low" and "Engine Stopped Press Brake Firmly to Restart" and if you press the break firmly it does not restart. You have to physically put the car on park, and press the start button to restart the engine. It seems to be a common problem when the windshield wipers are on, however, 3 out of 4 times the engine has stopped, my wipers were not on.
- Freeport, NY, USA
I was stopped at a red light and the engine cut off as it usually does (the car has stop/start system that is automatically enabled each time you turn the car on). When the light turned green, I pressed the gas pedal. The car froze in place and began beeping. Several indicator lights flashed on the dashboard. The dashboard said, "Ignition OFF. Press brake firmly to engage." I pressed the brake firmly but nothing happened. I turned on my hazard lights and put the car in park, thinking that might help. I attempted to turn the car off by pushing the button, but it did not turn off. The car refused to do anything and was simply frozen in place for about 3 minutes. After approximately 3 minutes of me having to direct traffic to go around me in the rain in a busy intersection during rush hour, the car simply stopped beeping and removed the error message. When I got home, I googled the issue and discovered that this is common in 2022 and 2023 Corolla Crossovers when both the automatic stop/start system and the windshield wipers are both engaged simultaneously. Since it frequently rains where I live, I am now I am scared to drive the car with automatic stop/start on. Since the car automatically turns this feature on every time you turn the car on, this requires disabling this feature anytime I want to go anywhere.
- Alexandria, VA, USA
I was making an Michigan Left turn/U-turn & Hit the breaks for a traffic Signal, All of a Sudden my Engine stopped & steering got locked (I mean complete Halt), Then I have to change the Gear to Parking & restart my Car followed by Shifting to Drive mode, Luckily Vehicle started Moving & steering was Free.
- Sterling Heights, MI, USA
Twice while I was on a roadtrip this past weekend when I was stopped, I got an error that said "Steering Power Low." The first time I was in bumper to bumper traffic in the Bronx. My phone was plugged into the vehicle to use Android Car Play. It was drizzling off and on, so my wipers may have been on, but if so, they were on intermittent. To my recollection, I was not using other electronic components at that time. The second time I was at a stop light. It was a long light, but not unreasonably so. It was raining, so my headlights and windshield wipers were on. I was using Android Car play via bluetooth connection. Both times I had to put the car into neutral and restart it. The automatic start/stop feature was on both times because I have not figured out a way to permanently turn it off.
- Sinking Spring, PA, USA
On March 9th 2023 I was stopped at a red light in my brand new 2023 Toyota Corolla Cross XLE that I had for only 13 days (it had 420 miles on it). It was raining and I had my wipers on. Suddenly a loud alarm/tone was heard and several warning lights flashed across the dash. Power steering low/engine stopped/press brake firmly to restart. The steering wheel was locked. I tried pressing my breaks several times but nothing happened. The car behind me was honking their horn over and over. Next thing I know, I feel a 'bump' as my car bumped into his. He got out of his car and came up to my window and asked "whats the problem?" I pointed at the dash and told him I had no idea what was going on! He said my car was slowly rolling backwards into his car. He told me to put the car into park and turn it off so it would stop rolling. When I did this, the alarm/tone stopped. When I started the car back up, all dash lights were off and I was able to drive it to the Toyota dealership that was about 1/2 a mile away from where it broke down. My car has been at the dealership now for 6 weeks. My case was escalated to Toyota Corporate. For the longest time they told me they "couldn't duplicate the problem" and there was nothing wrong with my car even though it had thrown a x206d code (power source stop/engine stall). It wasn't until I went to the dealership and showed them the youtube video of what I had also experienced that they were suddenly able to duplicate the problem. I have been told a "software update" is in the works and they had to hang onto my car until the update becomes available as it is a safety issue to have the car suddenly stop working while at a stop light in traffic.
- Lincoln, CA, USA
What component or system failed or malfunctioned: I was stopped at a red light for about 60 seconds, and the engine's Auto Start-Stop feature was engaged (engine automatically shut off while idling at the traffic light). As the light turned green, I took my foot off the brake, and the engine did not start again. The dash displayed multiple warning signs, such as "Engine Stopped - Press Brake Firmly to Restart" (I did so, and it did not restart), and "Power Steering Low." I ended up having to put the car in park, turn off the vehicle, then turn it on again to continue moving. This happened to my 2023 Corolla Cross XLE in wet weather (rain), while I had the windshield wipers on and QI charging port enabled. How was your safety or the safety of others put at risk: I was stalled at a busy intersection for about 30-45 seconds, with cars behind me honking and attempting to drive around to pass me, putting both them and myself in danger. Has the problem been reproduced or confirmed by a dealer or independent service center": According to this Reddit post (https://www.reddit.com/r/CorollaCross/comments/t7rv4b/comment/jc2swum/"utm_source=share&utm_medium=web2x&context=3), Toyota has confirmed there is an issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure?:
- Redmond, WA, USA
My brand new Vehicle stopped functioning when I got to a stop light on 2 occasions. Steering and brakes do not work and Vehicle kept moving at a slow pace uncontrollably. The first incident, dash board read -??engine pressure low-?? This was not safe at all. It happened at an 8 lane cross intersection and thankfully I made it through before the lights turned red again. The second incident, dashboard read -??engine stopped, steering power low-?? and the car did not move after that. Had it towed back to dealership. Toyota said they were able to duplicate the problems and it had something to do with intermittent wiper-??s being on when you stop. Although I am positive I did not have my wipers on, and I was not alone, Toyota still says otherwise. I have been given back the vehicle from the dealership and feel extremely unsafe. I do not feel my safety is acknowledged as there are careless drivers on the road daily.
- Federal Way, WA, USA
- Winter Haven, FL, USA