This is in regard to the Toyota Etios that I purchased on 24.02.2011 from M/s. Galaxy Automobiles, Shalimar Place, Outer Ring Road, New Delhi.
I have driven the vehicle for more than 30 days and for more than 1200km. I am unhappy with the product quality and I have the following observations to be shared with your technical team.
1) Engine Vibration at Idle/ Neutral position.
When the vehicle ignition is switched “ON†the vehicle shakes heavily and produces noise. Secondly when the vehicle is "START†and the gear is Neutral/ idling condition – vehicle produces lot of vibration. This vibration is irritating and distracts attention for every moment spent in the Etios.
2) Road Noise inside the cabin. When the vehicle is moving on the road, great amount of sound from the tyre reaches the cabin of the car, which is very irritating while driving. This noise is heard even with window glass closed and AC switched ON.
3) Engine Noise inside the cabin. The vehicle produces a lot of noise while accelerating. It sounds as if lot of lot has been put o the engine even with light load in the car (with 2 passengers inside the cabin). This noise is very distracting while driving.
4) Jerks while driving. Less weight of the car makes it bouncy on road. The suspension is poor and the impact of the holes on road comes directly to the passsenges inside the car cabin. The ride is rough. The comfort part is missing from the vehicle.
5) Missing EPDM Gasket from the Doors. The missing EPDM gaskets from the door create a lot of space for the spider,insects, lizards and etc to enter inside the cavities of the door and they fall inside the passenger cabin as soon as the door is opened. The cavities also accumulate dust and you are shocked to see the state of vehicle on opening the door.
There are other important features missing from Toyota Etios-
Absence of second bulb on left side of reverse light.
Driver seat height adjustment.
Poor quality of interior plastic.
Absence of speakers on rear.
Poor quality door handles
Poor quality light doors.
I have great respect for Toyota as a brand for the Quality and reliability of their Engineering and product quality. But sorry to say that I took so much time to write to you because I was myself not convinced that Toyota could make such a disaster. I hope you will understand the faith that we Indians have shown to Toyota that the vehicle was booked by myself even before physically seeing the Toyota Etios and the color of the Toyota Etios was confirmed for delivery even before seeing the visual car/color. This shows the trust and confidence that I have towards Toyota products and Engineering.
During the launching of Toyota Etios, respected Mr.Akio Toyoda grandson of Mr.Sakichi Toyoda a legend and technical personality showed great confidence in Etios and shown promising products for India. But I regret to say that Toyota Etios is a disaster and a technically degraded car from Toyota family.
I would congratulate Yoshinori Noritake for his efforts to visit India for 5 years and doing a lot of research before concluding the design of the Etios incorporating all the features that an Indian family was looking in their family car including the leg room, boot space, pricing, ac vents, etc.
But it is quite evident from the engine behavior that the vehicle engine is not a refined engine and is making all sorts of rattling noises and vibrations.
I would request you to look into the matter as I have not bought a vehicle from Toyota but I have made a relationship with Toyota family. This relationship is hurting right now, which I hope with your efforts will be made into a soothing relationship.
And in case if you are not able to sole my issues, I would request you to take Etios back to your Toyota company. I feel I am cheated and Toyota has misused me by selling their inferior vehicle to me so that they can improve their vehicle at the cost of my sentiments and hard earned money. Every time I drive the Etios vehicle it is hurting more and more.
The technical persons visited my house on 14.04.2011 and acknowledged the intense vibrations and even made video recordings of the water bottle in Etios and my Maruti Suzuki Wagon R. In Toyota Etios the water and the bottle itself vibrates intensely at idle condition and in Wagon R there was no single vibration in water or the bottle.I am sorry to point out that no action has been taken in the matter after their visit.
In Etios, the seats, steering, doors, arm rest vibrate and this is very annoying and unacceptable. This is only one of the few problems.
It is very shameful for Toyota to make such a technically degraded Etios and then the non technical personnel at your dealerships making all kinds of justifications for Toyota poor effforts, which even worsens our woes.
Etios should have been sold without the prestigious brand name "TOYOTA". I am an Engineer myself and have lot of respect for the "Toyota" brand and family but I confess that I am ashamed of buying Etios.
I am constrained to write to you that after spending a huge amount on the purchase of Etios, I have purchased headache which gives me trouble when I drive the Etios. The quality of the product is poor which is beyond description and the mental agony which experience is beyond expression. It is beyond human consideration that you spend your money for your comfort but in return you get troubles.
Now I feel so uncomfortable inside the Toyota Etios vehicle that I do not like to drive it anymore and only keep it parked in the garage. I would suggest that Toyota should take back my vehicle and take some suggestions from people like me and again launch this product in India.
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This is in regard to the Toyota Etios that I purchased on 24.02.2011 from M/s. Galaxy Automobiles, Shalimar Place, Outer Ring Road, New Delhi.
I have driven the vehicle for more than 30 days and for more than 1200km. I am unhappy with the product quality and I have the following observations to be shared with your technical team.
1) Engine Vibration at Idle/ Neutral position. When the vehicle ignition is switched “ON†the vehicle shakes heavily and produces noise. Secondly when the vehicle is "START†and the gear is Neutral/ idling condition – vehicle produces lot of vibration. This vibration is irritating and distracts attention for every moment spent in the Etios.
2) Road Noise inside the cabin. When the vehicle is moving on the road, great amount of sound from the tyre reaches the cabin of the car, which is very irritating while driving. This noise is heard even with window glass closed and AC switched ON.
3) Engine Noise inside the cabin. The vehicle produces a lot of noise while accelerating. It sounds as if lot of lot has been put o the engine even with light load in the car (with 2 passengers inside the cabin). This noise is very distracting while driving.
4) Jerks while driving. Less weight of the car makes it bouncy on road. The suspension is poor and the impact of the holes on road comes directly to the passsenges inside the car cabin. The ride is rough. The comfort part is missing from the vehicle.
5) Missing EPDM Gasket from the Doors. The missing EPDM gaskets from the door create a lot of space for the spider,insects, lizards and etc to enter inside the cavities of the door and they fall inside the passenger cabin as soon as the door is opened. The cavities also accumulate dust and you are shocked to see the state of vehicle on opening the door.
There are other important features missing from Toyota Etios- Absence of second bulb on left side of reverse light. Driver seat height adjustment. Poor quality of interior plastic. Absence of speakers on rear. Poor quality door handles Poor quality light doors.
I have great respect for Toyota as a brand for the Quality and reliability of their Engineering and product quality. But sorry to say that I took so much time to write to you because I was myself not convinced that Toyota could make such a disaster. I hope you will understand the faith that we Indians have shown to Toyota that the vehicle was booked by myself even before physically seeing the Toyota Etios and the color of the Toyota Etios was confirmed for delivery even before seeing the visual car/color. This shows the trust and confidence that I have towards Toyota products and Engineering.
During the launching of Toyota Etios, respected Mr.Akio Toyoda grandson of Mr.Sakichi Toyoda a legend and technical personality showed great confidence in Etios and shown promising products for India. But I regret to say that Toyota Etios is a disaster and a technically degraded car from Toyota family.
I would congratulate Yoshinori Noritake for his efforts to visit India for 5 years and doing a lot of research before concluding the design of the Etios incorporating all the features that an Indian family was looking in their family car including the leg room, boot space, pricing, ac vents, etc.
But it is quite evident from the engine behavior that the vehicle engine is not a refined engine and is making all sorts of rattling noises and vibrations.
I would request you to look into the matter as I have not bought a vehicle from Toyota but I have made a relationship with Toyota family. This relationship is hurting right now, which I hope with your efforts will be made into a soothing relationship.
And in case if you are not able to sole my issues, I would request you to take Etios back to your Toyota company. I feel I am cheated and Toyota has misused me by selling their inferior vehicle to me so that they can improve their vehicle at the cost of my sentiments and hard earned money. Every time I drive the Etios vehicle it is hurting more and more.
The technical persons visited my house on 14.04.2011 and acknowledged the intense vibrations and even made video recordings of the water bottle in Etios and my Maruti Suzuki Wagon R. In Toyota Etios the water and the bottle itself vibrates intensely at idle condition and in Wagon R there was no single vibration in water or the bottle.I am sorry to point out that no action has been taken in the matter after their visit.
In Etios, the seats, steering, doors, arm rest vibrate and this is very annoying and unacceptable. This is only one of the few problems.
It is very shameful for Toyota to make such a technically degraded Etios and then the non technical personnel at your dealerships making all kinds of justifications for Toyota poor effforts, which even worsens our woes.
Etios should have been sold without the prestigious brand name "TOYOTA". I am an Engineer myself and have lot of respect for the "Toyota" brand and family but I confess that I am ashamed of buying Etios.
I am constrained to write to you that after spending a huge amount on the purchase of Etios, I have purchased headache which gives me trouble when I drive the Etios. The quality of the product is poor which is beyond description and the mental agony which experience is beyond expression. It is beyond human consideration that you spend your money for your comfort but in return you get troubles.
Now I feel so uncomfortable inside the Toyota Etios vehicle that I do not like to drive it anymore and only keep it parked in the garage. I would suggest that Toyota should take back my vehicle and take some suggestions from people like me and again launch this product in India.
Best Regards
Munish Ahuja
- Munish A., New Delhi, Delhi, India