10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Aug 232023

Grand Highlander

  • miles
The vehicle main screen on the dash will not go past the -??get started-?? screen without accepting Toyotas privacy agreement on their app. I cannot use the screen as it defaults to this screen each time the car starts and does not allow a menu to the feature I paid for. This is both a safety and privacy issue as I should be able to use the vehicle while not agreeing to the privacy policy and I should be able to access the screen without distraction from driving. I explained to the salesmen I did not agree with the privacy policy and have been able to navigate the vehicle without issue in my 2014 and 2021 Highlander. I contacted Toyota and there is not work around. The manufacturer will not provide a solution other than removing all my safety features, which did allow me to get past the Home Screen. I asked to return the vehicle because I cannot use it and was refused. I would like to be able to protect my privacy and be able to use the screen I paid for without offering access to cameras and other location and audio recording devises on the vehicle.

- Spring , TX, USA