9.5

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,143 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Nov 052024

Grand Highlander

  • miles
The vehicle airbag is not fixed yet it is almost on year now. Either had to fix or issue new car. even the price come down now lost money due to bad name. when driving suddenly the safety fails and shows error the blind spot. And there is another recall also electrical one they ask us to come fix. How come a car be safe if airbags do not deploy you have to force them fix it please one year is too much it is safety concern.

- Omaha, NE, USA

problem #6

Nov 092023

Grand Highlander

  • 1,000 miles
The contact owns a 2024 Toyota Grand Highlander. The contact stated that the infotainment system screen display turned black intermittently, preventing the contact from accessing the safety features as needed. An unknown warning light was illuminated. The contact also stated that the third-row driver's side seat was stuck after being folded and failed to unfold as needed. The vehicle was taken to the dealer, where it was determined that an unknown part had detached. The dealer repaired the vehicle; however, the failure recurred. Additionally, the contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.

- Bel Air, MD, USA

problem #5

Sep 202023

Grand Highlander

  • miles
I have had 2 intermittent issues since I bought this vehicle brand new. 1) Hard, Jerky shifting from 1-2 or 2-3 gear 2) Huge safety issue regarding loss of power and inability to accelerate from a stop even though the car is on and in drive. This has happened to me multiple times and is very intermittent so it is hard to replicate. This has happened when I am attempted to accelerate from a complete stop and the car begins to move but then does not accelerate at all. Almost as if the powertrain shut off even though it was moving under its own power a fraction of a second ago. This has happened to me multiple times with my entire family in the car as we attempted to enter intersections leaving the car powerless with oncoming traffic. Thankfully we were not hit by another car but could have been.

- Orange, CA, USA

problem #4

Aug 262024

Grand Highlander

  • 7,000 miles
The contact owns a 2024 Toyota Grand Highlander. The contact stated that while the vehicle was parked, it was discovered that the key fob lost power causing the key fob to become undetected inside the vehicle. The contact was not able to lock or start the vehicle due to the failure. In addition, there was a beeping sound coming from the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.

- Oakland, CA, USA

problem #3

Jul 022024

Grand Highlander

  • miles
There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be -??coasted-?? to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

- Ridgecrest, CA, USA

problem #2

Mar 142024

Grand Highlander

  • miles
Sometimes the radio lose volume all the way. You could turn the volume all the way up, change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on. turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

- Chula Vista, CA, USA

problem #1

Nov 192023

Grand Highlander

  • miles
Toyota provides the ability to use a phone for a key. Only one key was provided due to chip shortages. My phone has been registered as a key. I left my home with only my phone. Upon coming out of the store my phone would not open the door after trying numerous fixes including calling Toyota. My wife unlocked the car remotely via satellite. Trying for 20 minutes with Toyota we could not get the vehicle to recognize my phone. My wife had to drive the only set of keys to my location. The vehicle still wouldn't start until I unlocked the vehicle with the FOB. Had this issue occured in a remote area without cell service I would have been locked out of my vehicle with no way to call for help.

- Avon, OH, USA