10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 1
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #13

Feb 122024

Grand Highlander

  • miles
Cabin boom noise reported from the first day of ownership whenever driving the vehicle under 50mph. Noise is a low bass frequency below 30hz that reverberates throughout entire vehicle, causing severe ear pain, headaches, nausea, and disorientation. The only way to tolerate driving this vehicle is to wear airplane pressure earplugs, which poses a safety concern for not being able to hear surroundings while driving. The cabin boom seems to be coming from the suspension. Dealership foreman and corporate field tech looked at vehicle and denied any problem, stating this was -??normal for this new vehicle-?? and refused to investigate or try any diagnostics. The cabin boom sound is recorded on video, and is such a low frequency you must use noise canceling headphones to hear it on video (confirmed by professional audio engineer). This sound/pressure can be heard and felt by other people in the car, unless they already have low frequency hearing loss. This problem creates physical illness and is a huge safety concern for this brand new model Grand Highlander. Dozens of people are reporting the same problem on Toyota forums as well for their new Grand Highlanders.

- Englewood, FL, USA

problem #12

Mar 152024

Grand Highlander

  • miles
Not everyone has this issue but my car has this low pitch noise whenever I drive pass 40mph speed it makes a noise like I left my rear wind cracked open but all the windows are closed. Some people decided as -??cabin boom-?? and it gets louder when I speed up to 70-80mph. I can record the noise too, but I can-??t upload in here, it only allow me to upload pictures but not video-?? please help

- Richmond, VA, USA

problem #11

Mar 142024

Grand Highlander

  • miles
Issue started as soon as we first received the vehicle. Speeds 0-35 on almost any road causes a low frequency rumble until around 40mph. The sensation is very painful to hear and at times its nauseating.

- St George, UT, USA

problem #10

Mar 132024

Grand Highlander

  • miles
Reverberation noise, also commonly referred to by other owners as -??boom or acoustic boom.-?? The entire cabin vibrates as if a shock wave is being sent through it. Mostly occurred when hitting small to large bumps under 45 mph and also happens often while breaking (even on flat and smooth pavement). On highway over 50mph there is a constant pressure within the cabin that significantly effects the ears and makes me nauseous and gives me a dazed-like feeling. Every person that has been in my vehicle has asked me what was wrong with it. A Toyota service tech told me they didn-??t find anything wrong with it, but I still can-??t drive it for more than 20 minutes without feeling sick. Please help.

- Salem, MA, USA

problem #9

Mar 052024

Grand Highlander

  • miles
While this is a beautiful car there are major safety concerns that needs to be addressed. When I drive my ears feel full like I-??m on airplane or driving on high elevation. And on top of that I feel EXTREMELY disoriented. That is not safe. I-??m driving my kids around. This is a family vehicle and I should not feel like that. I thought it was cabin pressure but it-??s not. The windows being down does not help. I-??m bringing it back to Toyota on Friday but pretty sure they will laugh and say that I-??m crazy. There-??s nothing worse than driving a car that-??s brand new and feeling like you are unwell the entire time. What a shame. You really missed it here Toyota. Please fix this there-??s a lot of people who are also dealing with this!!! DO SOMETHING. It doesn-??t matter how fast you go. The fullness is there.please fix this.

- Chester, NY, USA

problem #8

Mar 032024

Grand Highlander

  • miles
Cabin pressure. Ears are popping very odd sensation. As if we were on an airplane. Regarding the cabin boom issue, in an attempt to describe it, to me it sounds/feels like when I'm in my other car and put one window down and get a strong pressure reverberation that is resolved when I crack a second window. Apparently this is called "wind buffeting" and Helmholtz Resonance. This is exactly how it feels in the GH, except there are no windows open. I've only had mine a couple days and l've noticed a strong pulsing pressure resonance going 45mph on a smooth road, plus low tones/ pressure when going over bumps at slower speeds. It wasn't there on the test drive because we drove a different model. opening the windows didnt help. Dealer ship has no clue.

- Chester, NY, USA

problem #7

Mar 012024

Grand Highlander

  • miles
I have a brand new Grand Highlander Limited with a Panoramic roof, and since the day I took it home, I have noticed a deep bass sound and ear pressure/cabin pressure when driving below 40mph on residential roads. It is very low-frequency and causes headaches, ear pain, and ringing after driving the car. I have taken it to 2 separate dealerships for diagnostic, and they agree they hear the sound and feel the cabin pressure but state it is the vehicle's design. However, most owners aren't experiencing the same issue, so it's not a feature but more of a flaw in some of them.

- Roswell, GA, USA

problem #6

Oct 122023

Grand Highlander

  • miles
I purchased the car in the middle of September 2023. Within a week of owning I noticed that there was a clicking sound under the steering wheel when I started to turn to the RIGHT from a stop. Several weeks later the clicking sound began when I made a turn to the LEFT from a stop as well. It happened all the time and gradually became louder. When I took the car in for the 5000 mile service and reported the sound, I was told that Toyota was going to change both front axles. The service manager could not tell me what the problem with the car was but that he was told by Toyota that the car was "safe to drive." I refused to drive the car until the axles were replaced and Toyota promptly provided me with a rental car. When the axles were replaced the car drove very differently. The steering was tighter and the car no longer felt like a "bathtub" on the highway. Previously, the car would float and have poor road feel, I worried about its response to an emergency maneuver and consequently drove the car very conservatively. I was disappointed that my new car did not feel like the Grand Highlander I drove as a test before purchase. Now with the replaced axles the car's response is similar to the test vehicle and I am much more confident in its emergency handling. I fear that there is a serious problem with some of the Grand Highlander's front end. I wanted to alert the NTSA on a potential hazardous situation, especially since Toyota is recommending that the affected cars be continued to be driven despite the identified problem with a major component.

- Westlake, OH, USA

problem #5

Nov 012023

Grand Highlander

  • miles
New Grand Highlander started making popping noises when turning at approximately 1000 miles. Dealer has replaced axles twice saying they were defective and the issue remains. We were told there was an issue with the axles during manufacturing and they are now on backorder. Our car has been in the shop over 30 days and we are told it is not safe to drive until new axles are installed.

- Nixa, MO, USA

problem #4

Nov 012023

Grand Highlander

  • miles
Very loud Popping/clicking noises when turning/accelerating from a stop. Only had 2,162 miles on the vehicle when this happened. While driving, it also felt like my front driver side wheel was wobbling-very unsafe. Called Toyota roadside assistance and had car towed to dealership. Lead service technician was able to reproduce the popping and clicking noise. Dealership opened a case with Toyota, and had engineers come look. 10 days later, they called to tell me that they have to replace CV axle. Car was in the shop 18 days total. This problem shouldn-??t be happening to a brand new car with 2,000 miles on it. There are MULTIPLE reports of this same thing happening to MULTIPLE Grand Highlander owners-on a -??Grand Highlander Owners-?? Facebook page. Some have had to have both cv axles replaced.

- Kilgore, TX, USA

problem #3

Dec 162023

Grand Highlander

  • miles
The center console display stopped working the next day I picked up my car. This display also displays the feed from the rear-view camera, which is flaky because of this issue. The center console display enters a reboot cycle; it reboots every minute, distracting me while driving. I picked up this new vehicle on Dec 15, 2023. This issue started occurring on Dec 16, 2023.

- Westford, MA, USA

problem #2

Nov 132023

Grand Highlander

  • miles
side mirror vibrated badly with out music turn on. with music, shaking likes dancing

- Rainbow City, AL, USA

problem #1

Oct 202023

Grand Highlander

  • miles
I purchased this vehicle in Canada and I need to use this vehicle in United States roads as well. Toyota is reluctant to confirm this vehicle is meeting Federal Motor Vehicle Safety Standards except labelling and it is safe to drive in United States roads. This vehicle is equipped with TPMS but it is not listed as a part present in the vehicle which makes me worry. Request you to probe this requirement and make me and my loved ones feel safe in driving this vehicle.

- Henderson, NV, USA