10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 1
Average Mileage:
0 miles

About These NHTSA Complaints:

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problem #33

Feb 122025

Grand Highlander

  • miles
Front two axles clicking when turning.

- Port Reading, NJ, USA

problem #32

Dec 162024

Grand Highlander

  • miles
After shutting engine off, there is a gasoline smell coming from the vehicle. This repeatedly happens. I took the vehicle to the dealer who did a variety of tests but could not diagnose or fix the cause. The result is I cannot safely park the vehicle in my garage. I have requested that the complaint be sent to Toyota on January 15. No response or acknowledgment as yet.

- Cheyenne, WY, USA

problem #31

Dec 232024

Grand Highlander

  • miles
CV joint/ axle malfunction. Vehicle is at 15,000 miles and both front cv joints and axles needed to be replaced. Only highway driving done. Many people are reporting that this happens and is fixed then continues to happen repeatedly after. This needs to be a recall! Owners should not be responsible for faulty equipment like this. There is a popping grinding noise when turning the wheel and accelerating.

- Meherrin , VA, USA

problem #30

Jun 242024

Grand Highlander

  • miles
I call the dealer the say they already have remedy but they requested the parts to the manufacturer and they don't know when they will received the order I call the manufacturer they don't know either, Now my car is in the dealer because it was out of oil and is a brand new car, I need help the Toyota and the dealer are not respecting my safety I'm scar to have an accident and my airbags won't works

- Orlando, FL, USA

problem #29

Sep 152024

Grand Highlander

  • miles
After one year of ownership the center display screen started going to a blue screen advertising to enroll in Driving Experience, which is a Huge distraction, I-??m unable to access my driving instruction. Only way to not get this (it appears) now to to enroll in a costly monthly payment service, basically blackmail! I-??ve gone to dealership and there is no way to black this continue distraction

- Shillington, PA, USA

problem #28

Nov 242024

Grand Highlander

  • miles
Driving at low speeds through my neighborhood, when going on any bumpy road there is a terrible low bass noise. similar to a sub woofer very low bass. it is very annoying and distracting.

- Rockledge, FL, USA

problem #27

Jun 012024

Grand Highlander

  • miles
I saw that a recall was posted on my Toyota app. June 28, 2024, I called for recall repair, regular service and second key. I was advised that the recall did not have a remedy, but I needed to bring it in for regular service. Service was scheduled for July 13, 2024. At that appointment, I followed up on the recall. They advised that the recall is open but Toyota did not have a remedy, so just keep monitoring it. I called on November 5th, to check on the recall and a service campaign alert that was issued on my Toyota Application. They said for that I needed to bring it in during the week, we scheduled the recall repair for 11/12/2024. When I picked up my vehicle, I was advised that they had to order the part for the recall. They performed regular maintenance, etc. however, the recall is still open and has not been repaired.

- Orlando, FL, USA

problem #26

Sep 152024

Grand Highlander

  • miles
I was heading home with my 6 year old son when all of a sudden there was a loud boom. Initially I thought there was an explosion or gun shot but then realized the panoramic moonroof had shattered and I continued hearing shattering. I pulled over the car to make sure I could creat some sort of safety for my son. I took some pictures. There was nothing that touched the glass. It just shattered. This was terrifying.

- Hood River, OR, USA

problem #25

Sep 052024

Grand Highlander

  • miles
Sometimes when I switch gears- for example, go from Park to reverse- the vehicle won't move. I can press on the gas and nothing happens. If I wait a second, I can press the gas again and it will go. Or, I can put it back into park and then reverse again, and the car will move. It's unsettling when it happens because there is no rhyme or reason, I switch to reverse or drive and I press the gas and I can't move. It feels dangerous. I asked the dealer and he didn't have an answer. Sometimes it happens every week or a couple days in a row or I can go a couple weeks and it doesn't happen.Ive had the vehicle for over a year- and it started from the beginning and continues to this day.

- Beaumont, TX, USA

problem #24

Jun 192024

Grand Highlander

  • miles
Air bags recall with no resolution. Recall announcement was release in June 19 big safety concern for our family, especially with the cost of the vehicle. We dont trust and won-??t feel safe with a airbag replacement

- Hercules, CA, USA

problem #23

Jul 202024

Grand Highlander

  • miles
After coming to a stop the vehicle will not accelerate as it should. A severe loss of power as it will only advance very slowly for 10 to 15 seconds. This is always in an intersection, so it is dangerous. Seems to happen mostlyin hot weather when the A/C is on.

- Sun Prairie, WI, USA

problem #22

Jul 022024

Grand Highlander

  • miles
There are two documented events, Jun 28 and Jul 02, but several others have been observed While moving forward -Exiting a private drive, from a stopped position -Turning right to merge into a traffic lane -The vehicle failed to accelerate rolling forward into traffic at idle speed only -There was no response from the vehicle when the accelerator peddle was depressed or re-depressed -Vehicle had to be -??coasted-?? to the right shoulder out of the way of oncoming traffic After traffic passed -While still on the road shoulder and the vehicle still running -It was a minute or two before the vehicle started to respond to throttle -When it did started to respond, it was laggy for about 30 seconds -Response remained laggy until the speed passed 20 mph and it started to respond as normal There were no vehicles or obstructions within range that should have triggered a vehicle control response There were no instrumentation or gauge cluster warnings indicating obstructions

- Ridgecrest, CA, USA

problem #21

Jan 182024

Grand Highlander

  • miles
There is a huge hole in the undercarriage starting at the back of the vehicle and runs all the way to the front of the vehicle. Hole is large enough a child can climb in without anyone knowing and could possibly die if car is in motion.

- Denton , NC, USA

problem #20

Nov 102023

Grand Highlander

  • miles
At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or -??cabin boom-??. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.

- Gig Harbor, WA, USA

problem #19

Feb 272024

Grand Highlander

  • miles
Rear glass seemed to shatter very easily. Almost no pressure caused this to happen. Caused an 8 week period with no glass. Repair has occurred. Others reporting same issue.

- Monarch, MT, USA

problem #18

Mar 142024

Grand Highlander

  • miles
Sometimes the radio lose volume all the way. You could turn the volume all the way up, change stations, FM, Sirius and nothing happens. The only way that this issue goes away and you can go back and start listening is to turn off completely the vehicle, leave if off, for a few secs, then power on. turn on the vehicle. This is very annoying since if you are driving for a long period of time, you cannot turn off the vehicle to do this trick. I hope this 3.0 Toyota Multimedia works better and more reliable.

- Chula Vista, CA, USA

problem #17

Apr 192024

Grand Highlander

  • miles
The vehicle is consistently making a low rumbling noise at 15-20 miles per hour.

- Greencastle, PA, USA

problem #16

Apr 152024

Grand Highlander

  • miles
When driving under 40 mph mainly the vehicle has extreme ear pressure. Sometimes you can hear a rumbling noise along with the ear pressure. The ear pressure is so intense that I can no longer drive or ride in the vehicle. It is an extreme danger because I get headache, nausea and dizziness along with the ear pain, which could lead to an automobile crash. There was not a problem with my ears prior to driving this vehicle, I have had no issues in the past in any other vehicle with ear pressure or pain and it only happens in this vehicle.

- Salmon, ID, USA

problem #15

Nov 142023

Grand Highlander

  • miles
I purchased a limited grand Highlander in October. With less than 500 miles I had a knocking noise when turning right and left. I took it into the dealership they were unable to find anything. However, after 5000 miles they found my axle was broken and replaced one. They had my car 29 days as part was in back order and I refused to drive it due to safety concerns. My AC fan in the back was also broken and has been repaired. I still hear knocking when turning however and the fan is still broken. filed the lemon law. I also saw a complaints about the vibrating part of the car which my hood also does. I feel like they should have a recall as there are many forums with broken axles.

- Kissimmee, FL, USA

problem #14

Mar 042024

Grand Highlander

  • miles
the problem is the constant pressure felt in the cabin especially most at the driver side. the pressure is felt by my ears persistently when all windows, sunroof are closed. it's the worst when driving slowly (between 10 to 30 mph), any uneven road bumps magnify to constant "cabin boom". After a long (45 minutes) commute to work on local roads, my ears are hurt, humming persist for few hours. The dealer checked and suggested to open the vent to allow fresh air in cabin (turn off recirculating air button), but it didn't help. I felt this pressure problem the next day I bought it (on March 2, 2024) when drove to work. this could have been when I test drove it, but it was a short drive, I didn't notice. I test drove the other gas Grand Highlander, AWD, Limited trim on the dealer slot. it had the same problem. Dealer said they don't have fix for this while it's hurting my ears every cummute to work. the car mileage now is only around 500 miles.

- Cypress , TX, USA

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