UNKNOWN, vehicle dash warnings advising front sensors were not working causing error messages. The vehicle was taken to the dealership for a recall and they advised the Right front Ultra Sonic Sensor also needed to be replaced. They alleged this was potentially caused by an unknown impact such as small rocks or bugs. The faulty sensor causes error messages on the dash and needed to be replaced. They would not cover this under warranty which is a repair cost of $823.81. The only other band aid was to turn of the other sensors to get rid of the dash notifications, not allowing the other sensors to work as designed to monitor items or people in front that may not be seen by the driver. This turns off some of the vehicle's safety features. Toyota was directly notified of this incident but refused to cover the issue under warranty and expects consumers to pay for a new sensor and programing for a part that is faulty or not durable enough to perform under normal driving conditions. I am making this notification to NHTSA so there is a record of the issue with the durability of the Toyota Ultra Sonic Sensor or failing under normal driving conditions in case there are other complaints about the same issue.

- Gilbert, AZ, USA

On 11/24/25 I gave permission to my friend to drive my 2024 Toyota Grand Highlander SUV from my house to Newark international airport, while my friend was driving my 2024 Toyota Grand Highlander SUV on a New Jersey Turnpike, the vehicle suddenly dropped the speed and within moments caught fire. I live in Pennsylvania, but the incident occurred on New Jersey Turnpike. The fire started while the car was in motion, creating a serious safety hazard. The vehicle was properly maintained, and no prior warning lights or issues were noted before the incident. I have done vehicle inspections/ service this month, and they told everything is perfect. This poses a severe risk to driver and passenger safety, and I am reporting it for investigation. Whole car got burned out within 5-10 mins only

- Hatfield , PA, USA

Vehicle Safety Complaint -?" 2024 Toyota Grand Highlander My 2024 Toyota Grand Highlander has experienced multiple serious defects, including two official recalls: -?? 25TA08 -?" instrument cluster failure -?? 24TA09 -?" airbag defect This week, the instrument display failed completely, making it impossible to view speed or system warnings. I-??ve been unable to work since then, causing financial hardship for my family. Earlier, I also had to replace the entire drive shaft at my own expense (~$2,500), which is highly unusual for a new vehicle. These repeated issues raise serious concerns about safety and reliability. I-??ve submitted a formal complaint to Toyota Brand Engagement Center, and it has been acknowledged and assigned to a Case Manager. The dealer is still searching for a suitable loaner vehicle that meets my work requirements. Given the severity and recurrence of these defects, I request that NHTSA investigate this pattern and consider whether the vehicle qualifies for buyback or replacement under applicable consumer protection standards. -?? VIN: [XXX] -?? Mileage: 96150 miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mount Prospect, IL, USA

-??Apple CarPlay Escape-?? is not available through software update for this vehicle although other cars of the same model year and 2025 models have this option to quickly navigate between Apple CarPlay screen and Toyota settings screen. As a result, More swipes/touches are needed on the screen to navigate which is unsafe and distracting while driving

- Hatfield, PA, USA

Description of Issue: We have experienced multiple episodes of violent shaking in our 2024 Toyota Grand Highlander while stopped at red lights or in intersections. Both my wife and I have had this happen independently, around two to three times each. Most incidents occurred while our young children were in the vehicle. The most recent incident occurred today, when my wife experienced it twice in a row while stopped at an intersection. Our children were not in the vehicle during today-??s event. Component or system involved: UNKNOWN at this time. We suspect a major mechanical or drivetrain-related failure. The entire vehicle shakes violently and feels unstable. We are willing to make the vehicle available for inspection upon request. Safety risk: The severity of the shaking is extreme and it feels as though the car may explode or fall apart. We have had to put the car in park, shut it off immediately, and in some cases, exit the vehicle in the middle of intersections or while stopped at a red light. This places everyone in the vehicle at serious risk, especially our children, and could result in a crash or secondary accident due to the abrupt stop and unexpected behavior in active traffic. Has the problem been reproduced or confirmed by a dealer or service center" The issue has not yet been reproduced by the dealership. We brought the vehicle to Toyota of Escondido after a previous incident. They inspected it but stated they could not find anything wrong. Has the vehicle or component been inspected by others" The vehicle was only inspected by the dealership (Toyota of Escondido). It has not been reviewed by any other parties such as law enforcement or insurance representatives. Warning lamps, messages, or other symptoms prior to the issue: There were no warning lights, error messages, or abnormal behavior prior to the onset of the violent shaking. The issue occurred suddenly each time, without warning.

- Lakeside, CA, USA

Sometimes, about 50/50 now, when I stop at a light or a stop sign then try to go, my car refuses to go. Pressing the gas won-??t make it go. I just sit there idling or worse, in the middle of oncoming traffic. The lights still work, everything else seems to work. This does this with or without the ac in. It almost jerks you around, but won-??t go. This has happened multiple times now.

- Summerville, SC, USA

Ever since I got my car, sometimes it smells like gas on the right side of the vehicle. By driver side and right passenger side in the back. I assumed it was because I topped my gas off, but even when I stopped doing that, it still has a strong gas smell when the car is running and after turning it off. Not ever day, but ever so often.

- Las Vegas, NV, USA

I was informed by my Toyota dealership and received a written letter from Toyota dated March 25, 2025, that the curtain airbag recall on my 2024 Toyota Grand Highlander had been completed. However, during a scheduled maintenance visit in June 2025, I was told the airbag recall had never actually been performed and was still open. The recall was only completed at that time. I unknowingly drove the vehicle -?" often with my infant child -?" for several months, believing the airbag system was safe, based on incorrect information from Toyota. This represents a serious safety concern and a breakdown in Toyota-??s recall management. The issue has now been fixed, but I am reporting this because I was misled into driving an unsafe vehicle, putting my family at risk. Toyota-??s failure to properly close and track recall repairs should be investigated.

- Nutley, NJ, USA

The vehicle-??s design leaves the condenser completely exposed, with no protective barrier in place. As a result, even a small rock can easily pass through the front grille and cause significant damage. That-??s exactly what I-??m currently experiencing, and unfortunately, Toyota has refused to cover the repair costs. What-??s more concerning is that I-??m far from the only one -?" many other owners are dealing with the exact same issue. It-??s clear that Toyota needs to take responsibility and implement a proper solution to protect the condenser moving forward.

- Georgetown, TX, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" UNKNOWN How was your safety or the safety of others put at risk? Vehicle stalling and not accelerating after coming to a complete stop. Vehicle decelerating and hesitating when entering the freeway. Starting 40 mph driving up to 65mph. Vehicle hesitates and decelerates to 30mph and we have to pull over to avoid a collision Has the problem been reproduced or confirmed by a dealer or independent service center? No Unable to reproduce problem No code is showing on the dealers side. Shop foreman believes it-??s a fuel pump issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" First appeared approximately 8,500 miles. And is consistently doing it when at a stop and when entering freeway.

- Arvin, CA, USA

Shortly after starting my vehicle and driving out of my neighborhood, there are a series of stop signs. The roadway is at a slight incline. When attempting to press the gas pedal after stopping at the first stop sign, my vehicle hesitates or does not accelerate. This lasts anywhere from 1-5 seconds. This occasionally also occurs again at the second stop sign a few hundred yards later as well. The best I can describe this is as an unresponsive gas pedal or limp mode. I cannot stress how incredibly dangerous this issue is. Someone is going to get seriously injured or killed if this isn-??t acknowledged by Toyota or NHTSA. All it takes is for this to occur when someone is making a right hand turn into a roadway. I am fully aware that this is not an isolated incident with my vehicle and other vehicle owners of Toyota Hybrid Max Platinums report this same issue.

- North Las Vegas, NV, USA

I was traveling on HWY 70 in Colorado outside Frisco at 65 mph temp about 35 degrees on 4/4/2025 when I heard a loud explosion. I pulled over and identified that the panoramic sunroof glass had exploded outward. There was no way a projectile could have hit the glass as a cargo carrier was on the roof rack completely covering the glass. The glass had an upward projection as well. I have included photos. The dealer refuses to take responsibility for the poor construction of the sunroof glass.

- Soquel, CA, USA

Intermittently, my vehicle will hesitate to accelerate or will move only marginally (disproportionately to the depressing of the gas pedal) from a complete stop. When it occurs, it often does so for a number of seconds. This has been incredibly dangerous given I live off a busy street and I cannot trust that when I press the gas pedal to accelerate to turn onto the street, that my vehicle will be caught in oncoming traffic and hit.

- North Las Vegas, NV, USA

Front two axles clicking when turning.

- Port Reading, NJ, USA

After shutting engine off, there is a gasoline smell coming from the vehicle. This repeatedly happens. I took the vehicle to the dealer who did a variety of tests but could not diagnose or fix the cause. The result is I cannot safely park the vehicle in my garage. I have requested that the complaint be sent to Toyota on January 15. No response or acknowledgment as yet.

- Cheyenne, WY, USA

CV joint/ axle malfunction. Vehicle is at 15,000 miles and both front cv joints and axles needed to be replaced. Only highway driving done. Many people are reporting that this happens and is fixed then continues to happen repeatedly after. This needs to be a recall! Owners should not be responsible for faulty equipment like this. There is a popping grinding noise when turning the wheel and accelerating.

- Meherrin , VA, USA

I call the dealer the say they already have remedy but they requested the parts to the manufacturer and they don't know when they will received the order I call the manufacturer they don't know either, Now my car is in the dealer because it was out of oil and is a brand new car, I need help the Toyota and the dealer are not respecting my safety I'm scar to have an accident and my airbags won't works

- Orlando, FL, USA

After one year of ownership the center display screen started going to a blue screen advertising to enroll in Driving Experience, which is a Huge distraction, I-??m unable to access my driving instruction. Only way to not get this (it appears) now to to enroll in a costly monthly payment service, basically blackmail! I-??ve gone to dealership and there is no way to black this continue distraction

- Shillington, PA, USA

Driving at low speeds through my neighborhood, when going on any bumpy road there is a terrible low bass noise. similar to a sub woofer very low bass. it is very annoying and distracting.

- Rockledge, FL, USA

I saw that a recall was posted on my Toyota app. June 28, 2024, I called for recall repair, regular service and second key. I was advised that the recall did not have a remedy, but I needed to bring it in for regular service. Service was scheduled for July 13, 2024. At that appointment, I followed up on the recall. They advised that the recall is open but Toyota did not have a remedy, so just keep monitoring it. I called on November 5th, to check on the recall and a service campaign alert that was issued on my Toyota Application. They said for that I needed to bring it in during the week, we scheduled the recall repair for 11/12/2024. When I picked up my vehicle, I was advised that they had to order the part for the recall. They performed regular maintenance, etc. however, the recall is still open and has not been repaired.

- Orlando, FL, USA