7.1
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Consumer contacted dealer for recall 01V228000 remedy, vehicle was repaired, consumer stated repair did not remedy the problem,
- South Holland, IL, USA
The recall work subject to campaign 01V228000 was not performed correctly. The vehicle still has excess pedal travel, and the pedal feel is 'mushy, ' like the brakes need to be bled, as they were supposed to be during the recall work. The increased pedal stroke lengthens the stopping distance of the vehicle, increasing the risk of a crash. The recall work took 20 minutes - Toyota says it should take about 1 hour. Bleeding the brakes, according to the Toyota Highlander service manual, consists of three parts - the master cylinder, the ABS/vsc actuator, and the brake lines. There was no evidence that the actuator or the master cylinder were bled. The dealer has since tried to convince me that they're all like that, and this is normal brake operation. There are several posts to the edmunds Highlander discussion group about mushy Highlander brakes, with some saying the recall work improved their brake feel, others saying it didn't. I fear that many of the recall correction attempts have not been successful.
- Arlington, VA, USA
- Springfield, MO, USA