10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 45,665 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
This is not a safety complaint. It is an attempt to get Toyota motor to admit a defect in many of their engines. Oil and coolant leaking from the engine of my 2001 Highlander. I was told by Toyota service that they found 3 stripped head bolts which cause the leak and it ended up costing me $3,500 to repair the head and block. No guarantee that the bolts would not skip out again. I have read a growing number of complaints from Toyota owners who have faced the same problem and Toyota refuses to help or admit that this maybe a engine flaw.
- Granada Hills, CA, USA
Oxygen sensor failed (caused check engine light to go on), within 24 hours of having it replaced check engine light went on again and a second oxygen sensor had failed, which also had to be replaced. Check engine light is on again.
- Houston, TX, USA
While driving at 60 mph. Suddenly the vehicle slowed down the speed, at the same consumer heard a noise coming from the engine. As a result, engine caught on fire. Vehicle was towed to the dealership, and mechanic determined the need to install a new engine. However, warranty expired.
- Randallstown, MD, USA
My 2001 Toyota Highlander is burning approximately 1.5 quarts of oil every 3,000 miles. Toyota usa says that the allowable limit is 1 quart every 1,000 miles and will not look at my vehicle even though it is still under warranty.
- Coto De Caza, CA, USA
Oil sledging problem in my 2001 Toyota Highlander. I am concerned that Toyota's csp policy will not go far enough to rectify this problem. The dealership and Toyota's customer service line both blame faulty maintenance for this issue, but the oil was changed every 7500 miles as indicated in the owner's manual. Toyota's csp will only repair the issue once in 8 years, and neither will address what will happen should this arise again. The dealer maintained this was our fault until we presented receipts to show the vehicle had been maintained appropriately. It was at this time that the dealer suggested that it was possible the mechanics that changed our oil never actually changed it. Based on the numerous complaints and forums I monitored online, I feel this is Toyota's attempt to avoid taking responsibility for a larger problem. I also own a Lexus GS300, and the oil was changed at the same time as the Highlander and I do not have any issues with it.
- Tampa, FL, USA
- Fanwood, NJ, USA